My wife and I enjoy watching UFC shows and get all their pay-per-views. We have young children, and I require less sleep, so usually we'll start watching the live show at 10 PM, then at some point my wife will have to go to bed, then I'll finish watching the show, and then the next evening after the kids go to bed we'll finish watching the part of the show she didn't see.
Sounds like a reasonable thing to expect for our $55, right? We don't sound like criminals or anything, right?
Well, normally this works. Occasionally though, the PPV is not watchable by the next evening. Years ago, it would saying "searching for authorized content" and not find any. Lately, though, it gives some nonsensical message about the channel not being subscribed to.
Calling customer support has been a joke. I've gotten answers from, yeah, it should be there for quite a while, to it should be there for 24 hours, to a guy yelling at me (seriously) that it gets deleted one hour after the show ends and I should be grateful I have that extra hour in which to finish watching it because legally they don't have to even provide that.
I have had it politely suggested to me that if I want to engage in this watching pattern, then I should simply spend $110 and order the show twice.
Does anyone know the official policy of DirecTV on this? I can't find it anywhere on their site. Their reps seems to always tell me something different, which leads me to believe they don't know it either.
I always buy my shows, but at this point I feel their official policy seems to be "convince our customers they're complete suckers if they're not watching via illegal stream".
Thanks for any help on this.
Bob
Sounds like a reasonable thing to expect for our $55, right? We don't sound like criminals or anything, right?
Well, normally this works. Occasionally though, the PPV is not watchable by the next evening. Years ago, it would saying "searching for authorized content" and not find any. Lately, though, it gives some nonsensical message about the channel not being subscribed to.
Calling customer support has been a joke. I've gotten answers from, yeah, it should be there for quite a while, to it should be there for 24 hours, to a guy yelling at me (seriously) that it gets deleted one hour after the show ends and I should be grateful I have that extra hour in which to finish watching it because legally they don't have to even provide that.
I have had it politely suggested to me that if I want to engage in this watching pattern, then I should simply spend $110 and order the show twice.
Does anyone know the official policy of DirecTV on this? I can't find it anywhere on their site. Their reps seems to always tell me something different, which leads me to believe they don't know it either.
I always buy my shows, but at this point I feel their official policy seems to be "convince our customers they're complete suckers if they're not watching via illegal stream".
Thanks for any help on this.
Bob