you need to change the remote 2 address to a different number. if you have the book that the installer left when you were installed it tells you in there. first you press menu then 613 on your #2 remote, you should be in the info screen. then press the "sat" button until all the white buttons light up. then press any number between 2 and 15, @ 02,03,04 etc. then press the # button, then get really close to your receiver antenna and press the record button 3 or 4 times. then press done or view tv button. that should clear the problem.