Upgrade to super joey

bspei

bspei

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SatelliteGuys Pro
Dec 16, 2005
166
54
Aurora. CO
I purchased a super Joey to replace a Joey. Install went great until activation. I have a profound hearing loss and trying to decipher which extension I wanted was a hit or miss. I explained that I was installing a Super Joey and the software had been downloaded and the screen said to call dish to active. Their was a pause and she asked what was on the screen. I repeated I was on step 7 of 7 and to call for activation. Another pause and the same question what was on the screen. After a couple more tries I hung up and went on line and within no time is was activated.

When I went to the ups store to return the joey I was informed dish charges 17.00 $ but if I give her 11.00 dish would not bill me. I didn't trust her so I opted out of her offer.





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bobvick

bobvick

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Jul 20, 2006
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I replaced a Joey with a Hopper a few weeks back. Dish sent out a recovery kit for the Hopper with prepaid shipping, no charge.


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bspei

bspei

Thread Starter
SatelliteGuys Pro
Dec 16, 2005
166
54
Aurora. CO
I just got a email from dish that the equipment was received. No charge. I wonder if the clerk was trying to scam me.


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agentc13

agentc13

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Dec 6, 2012
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Skaro
I just got a email from dish that the equipment was received. No charge. I wonder if the clerk was trying to scam me.


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When canceling they charge you to use the prepaid shipping labels. Could be what the clerk was referring to.
 
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ChadT41

ChadT41

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I'm thinking she didn't know it was just a "replacement" and not a cancelled account. $11 sounds like the ups store shipping fee for the weight. I wouldn't read to far into it. She was just giving advice based on previous history, and probably no knowledge of the whole situation
 

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