As you know, I've had both services too and just recently (2 days ago) switched back to D*, primarily for the NFL ST. I have no big issues with either service because they both have given me what I wanted at the time I wanted it. When I left D* last time, it was because of the HR21 being so slow it was either throw the remote through the window, or cancel the service!
You'll like this... When I called E* to cancel, they were very nice and professional about it. They made the comment that after the 1st year was up, I'd be paying the higher D* sub rates. So after I got off the phone, I figured it up....
D* = Premier + MRV + DVR + (1) lease fee = $131/month
E* = America's Everything + Multi-Sports + DVR + Lease ($10 in this case) = $128/month
A whopping $3/month!!
I have had DirecTV for 6-7 years now. I have the HR20 DVR and I have been wanting to upgrade to the new HD DVR but everytime I call and ask for the upgrade, they want to charge me $100 bucks for it. I understand that the HR20 is still a supported system but I have been a customer for over 6 years. Check out the new offer to new subscribers, http://www.directv.com/DTVAPP/index.jsp. You get $5 off your bill, free HD, free NFL Sunday ticket, free HD DVR (I'm sure it's the new HD DVR as well), $16 off your bill during the 2nd year, and 3 months of HBO, Starz, Cinemax, and Showtime. I got something from them last week that I get a free gift for being a loyal customer, they were going to upgrade my package from Choice to ChoiceExtra for 3 months. Man, that is one heck of a freebie isn't it. I'm just upset that they call that customer loyalty. I should just cancel and sign up next month as a new subscriber. I am sorry to vent but I don't call that customer loyalty. By the way, these forums rock!
See I told you they would take care of you.I called the main DirecTV number, when I got the voice prompt asking for the reason for my call, I said "Cancel Service" and it transferred me to a rep in the retention department I believe.
I'm a very new customer, just added it earlier this month. I got an HR-20 myself. I thought I was getting the one on the website, but I didn't. Plus it's silver and all my other components are black. It sticks out like a sore thumb.
There was a time when all my stuff was Silver and the Black looked out of place !
There was a time computer equipment was all beige too..
(Shramj) She told me that the new subscribers are getting NFL Sunday Ticket for free this year but they have to commit to buy it next year.
What, not sure why she told you this, but I just signed up a little over 2 weeks ago and I was told as long I cancel after the Superbowl that I would not get charged for the next season.
cappy29, Seems like we all hear different stuff when we call, go figure.
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