Alright, so I just got my Viewsat yesterday. I had ordered a platinum about 2 weeks ago. So I opened the package all excited, but instead I saw the original, old black model. Now I know that the differences are very minor. But still, the platinum was advertised and that's what I expected. Instead I was sent the older model.
If your going to pick one up, DO NOT pick it up from FTADIRECT. Horrible experience with them. I'll let you in on my story. So like I said, I got the older model instead of the platinum. I wasn't even terribly upset, just a little annoyed. Here's what pissed me off. I gave them a phone call and FINALLY got through the lines, and the salesman didn't apoligize, but just said that he would look into it and send the information to his head office where they would respond to me via e-mail later that night. Well I just got an e-mail this morning from them and this is what it said....
We have contacted our warehouse regarding your Viewsat purchase and it is
absolutely impossible that you were sent an older Viewsat. We ran out of stock
on the previous viewsats in September and there simply were not any of the
previous model to send. We cannot possibly ship what we do not have.
Thank you
Jack
I swear, I was this close to punching a hole through my computer screen. Well this is the response I gave them...
This is absolutely Ridiculous! WHY in the world would I make up such a story? If I got the correct version, why would I be complaining??? I KNOW that there are 2 versions of the viewsat! I am very informed. The ORIGINAL viewsat was a BLACK BOX with NO power switch on the back or optical out. The NEW VIEWSAT PLATINUM is a new box that is SILVER in colour and has a power switch on the back. I am NOT COLOUR BLIND!! THIS BOX IS BLACK. THERE IS NO POWER SWITCH ON THE BACK. DO NOT ACCUSE ME OF LYING TO YOU. I AM EVEN MORE FURIOUS NOW THAN EVER. I post at multiple discussion forums which advertise your product and I will definately post my experience with you people. If I got the Platinum Model then I would have no reason to complain to you. I am upset because you advertised something and you delivered an older model. Then instead of trying to resolve the issue, you simply accuse me of lying and tell me that it is "impossible". Believe me, I will let MANY people know of my problems with your service and how you respond to this e-mail. Also, i have attached some pictures of this box using my webcam, you can clearly see that it is black. And you can clearly see the absence of the power switch on the back. Your warehouse made a MISTAKE. You should take responsibility for that mistake, not try to deflect the blame on your customers.
So to conclude, the VIEWSAT is a great box. FTADirect are horrible dealers with horrible customer service.
If your going to pick one up, DO NOT pick it up from FTADIRECT. Horrible experience with them. I'll let you in on my story. So like I said, I got the older model instead of the platinum. I wasn't even terribly upset, just a little annoyed. Here's what pissed me off. I gave them a phone call and FINALLY got through the lines, and the salesman didn't apoligize, but just said that he would look into it and send the information to his head office where they would respond to me via e-mail later that night. Well I just got an e-mail this morning from them and this is what it said....
We have contacted our warehouse regarding your Viewsat purchase and it is
absolutely impossible that you were sent an older Viewsat. We ran out of stock
on the previous viewsats in September and there simply were not any of the
previous model to send. We cannot possibly ship what we do not have.
Thank you
Jack
I swear, I was this close to punching a hole through my computer screen. Well this is the response I gave them...
This is absolutely Ridiculous! WHY in the world would I make up such a story? If I got the correct version, why would I be complaining??? I KNOW that there are 2 versions of the viewsat! I am very informed. The ORIGINAL viewsat was a BLACK BOX with NO power switch on the back or optical out. The NEW VIEWSAT PLATINUM is a new box that is SILVER in colour and has a power switch on the back. I am NOT COLOUR BLIND!! THIS BOX IS BLACK. THERE IS NO POWER SWITCH ON THE BACK. DO NOT ACCUSE ME OF LYING TO YOU. I AM EVEN MORE FURIOUS NOW THAN EVER. I post at multiple discussion forums which advertise your product and I will definately post my experience with you people. If I got the Platinum Model then I would have no reason to complain to you. I am upset because you advertised something and you delivered an older model. Then instead of trying to resolve the issue, you simply accuse me of lying and tell me that it is "impossible". Believe me, I will let MANY people know of my problems with your service and how you respond to this e-mail. Also, i have attached some pictures of this box using my webcam, you can clearly see that it is black. And you can clearly see the absence of the power switch on the back. Your warehouse made a MISTAKE. You should take responsibility for that mistake, not try to deflect the blame on your customers.
So to conclude, the VIEWSAT is a great box. FTADirect are horrible dealers with horrible customer service.
