- Sep 7, 2003
IIRC, the HR20-600 was Pace and the HR20-100 was Thompson.
Leased should mean leased, no up front expense to the customer of DirecTV for equipment, since the cost of programming is factoring the cost of manufacturing. If cable television companies can offer leasing programs for customers for a flat monthly fee, so can DirecTV. The benefit of leasing is if new technology comes out you can swap it and won't be out hundreds of dollars, and have a stack of equipment you may not be able to use or be allowed to sell.
So I feel your frustration. If it is truly a leasing deal you shouldn't have to pay for the equipment. Pace makes DVR's for Comcast now and many other cable tv providers they provide these now for a flat fee to lease, and DirecTV is charging the monthly fee already with the exception of the primary receiver. Maybe in the future DirecTV will do this provide the equipment for free knowing it will be obsolete, and just continue the $4.99 receiver fee they charge.
The CSR gave me the standard $199 offer for just the HDDVR first and told me it would be an additional $99 for the HD Receiver, when I told her that was expensive and asked if there was anything she could do since both Dish and Cable did not charge those up front fees she did a credit report on me and said I qualified for the free HD receiver in addition to the $100 rebate on the HD DVR. I dont place the blame for this on the feet of DirecTV, but on the CSR. My problem is that my wife would die if I told her I spent $298 to switch to DirecTV. The $199 was bad enough, but another $99 wouldnt have cut the mustard. I was very happy and excited when she was able to do the deal for me. I asked her several times for the boxes I would be getting and was told the same thing every time about getting the HD Receiver, HD DVR, and 2 standard boxes. I didnt misunderstand her or anything like that, I was just lied to. I assume the CSR was just trying to make the sale and hoping when the install came I would just let them do it and not worry about it. Had I not been doing more research and read about the HR20 vs HR21 problems I would have never called and it would have been ugly when the installer had to take all their stuff back with them when they didnt have the correct boxes. Hopefully in the future they can do something that will make this more palatable for my wife, but in the mean time it just inst going to happen for me. I dont know what I am going to do at this time. I dont really want to move to Comcast when they take over for Insight in my area. I really would like to have the extra HD channels that DirecTV has to offer, but I dont know how to get it done and not get in trouble. Any ideas?
You can reason all you want, but it doesn't change the fact that DIRECTV thinks they have a model that is attractive versus cable. I'm betting that they think it strikes some sort of balance between owning and renting. Nothing like a substantial dollar investment to keep you beholden.
Imagine the confusion of trying to support different models from several manufacturers.
This isnt the War-Zone, lets try to keep it civil. The O.P. came in with a gripe which is allowed. We should try to help him, not go off on rants about who D* does or doesnt want for a customerDirectv doesn't want customers like you. Glad you're happy with the poor mans satellite service (Dish).
They can't require common software because it would leave too little room for differentiation between brands.
There have been numerous business reports the past couple of weeks basically saying the same thing he was saying. Here's just one of many:This isnt the War-Zone, lets try to keep it civil. The O.P. came in with a gripe which is allowed. We should try to help him, not go off on rants about who D* does or doesnt want for a customer
thats great... there should still be a level of civility followed in boards outside of the Pit or maybe the War-Zone. Just my personal opinion
There are no more different brands, just D*. What I'm saying is why should there be three different versions of software for the R15 for example? I know three different manufactures are under contract with D* to make these boxes so wouldn't it be easier to tell them all that here's the code and it has to run using this version, not a different version for the -100, -300 and -500?