Very Disappointed (1 Viewer)

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msmith198025

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IIRC, the HR20-600 was Pace and the HR20-100 was Thompson.
Thats it! thanks for the push, i swear it popped into my head before i got to the end of the sentence. lol

Its the HR-20 "700" though
the 600 is a H-20 model
 

Nightagna

Active SatelliteGuys Member
Sep 24, 2007
23
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Rhode Island
Leased should mean leased, no up front expense to the customer of DirecTV for equipment, since the cost of programming is factoring the cost of manufacturing. If cable television companies can offer leasing programs for customers for a flat monthly fee, so can DirecTV. The benefit of leasing is if new technology comes out you can swap it and won't be out hundreds of dollars, and have a stack of equipment you may not be able to use or be allowed to sell.

So I feel your frustration. If it is truly a leasing deal you shouldn't have to pay for the equipment. Pace makes DVR's for Comcast now and many other cable tv providers they provide these now for a flat fee to lease, and DirecTV is charging the monthly fee already with the exception of the primary receiver. Maybe in the future DirecTV will do this provide the equipment for free knowing it will be obsolete, and just continue the $4.99 receiver fee they charge.

Acctually DirecTV leases follow the template for all real leases. If you lease something like a car or an appartment you are almost always required to put some money down. You are locked into paying for that service for a set amount of time, almost all leases will NOT allow you to swap out for new, at least not without a huge cost to you, try leasing a car or house and wanting to get out of it early so you can get a better one... You can get a no up front fee lease on some things but it always requires a much larger monthy payment.

Now if you believe we are paying for the service and therefore the equipment to recieve the service should be free... I would like that also, but it probably would result in them not updating the tech nearly as often as they do.
 

rad

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I look at the upfront charge as an 'upgrade' charge. D* charges the same monthly lease fee, be it a SD box, SD DVR, HD box or HR DVR so I pay a bit more up front for a better piece of hardware.
 

ONUOsFan

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Sep 14, 2007
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Fishers, IN
The CSR gave me the standard $199 offer for just the HDDVR first and told me it would be an additional $99 for the HD Receiver, when I told her that was expensive and asked if there was anything she could do since both Dish and Cable did not charge those up front fees she did a credit report on me and said I qualified for the free HD receiver in addition to the $100 rebate on the HD DVR. I dont place the blame for this on the feet of DirecTV, but on the CSR. My problem is that my wife would die if I told her I spent $298 to switch to DirecTV. The $199 was bad enough, but another $99 wouldnt have cut the mustard. I was very happy and excited when she was able to do the deal for me. I asked her several times for the boxes I would be getting and was told the same thing every time about getting the HD Receiver, HD DVR, and 2 standard boxes. I didnt misunderstand her or anything like that, I was just lied to. I assume the CSR was just trying to make the sale and hoping when the install came I would just let them do it and not worry about it. Had I not been doing more research and read about the HR20 vs HR21 problems I would have never called and it would have been ugly when the installer had to take all their stuff back with them when they didnt have the correct boxes. Hopefully in the future they can do something that will make this more palatable for my wife, but in the mean time it just inst going to happen for me. I dont know what I am going to do at this time. I dont really want to move to Comcast when they take over for Insight in my area. I really would like to have the extra HD channels that DirecTV has to offer, but I dont know how to get it done and not get in trouble. Any ideas?

Have you compared the per month costs? That's what did it for me - D* was almost $20/month cheaper, so I made up my upfront costs in no time. Try that avenue with her (if applicable), see what happens...
 

TulsaCoker

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Feb 15, 2006
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Tulsa, Ok
You can reason all you want, but it doesn't change the fact that DIRECTV thinks they have a model that is attractive versus cable. I'm betting that they think it strikes some sort of balance between owning and renting. Nothing like a substantial dollar investment to keep you beholden.

Correct and look at the past quarters subscriber additons. I think D* know what it's doing.
 

harshness

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May 5, 2007
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You are correct, too many dang maunfactures to have to keep track to. What happened to D* wanting to get to a common platform;)
Imagine the confusion of trying to support different models from several manufacturers.
 

rad

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Imagine the confusion of trying to support different models from several manufacturers.

I understand that and at least they're trying to get to a somewhat common UI. But IMHO it can't help that a box like the H20 has three different manufactures each with different software levels that also have different software options. I don't understand why D* couldn't make it a requirement that the same software has to run on all the manufactures boxes.
 

Dwrecked

Active SatelliteGuys Member
Jul 27, 2007
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Directv doesn't want customers like you. Glad you're happy with the poor mans satellite service (Dish).
 

msmith198025

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Aug 28, 2007
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Directv doesn't want customers like you. Glad you're happy with the poor mans satellite service (Dish).
This isnt the War-Zone, lets try to keep it civil. The O.P. came in with a gripe which is allowed. We should try to help him, not go off on rants about who D* does or doesnt want for a customer
 

harshness

SatelliteGuys Master
May 5, 2007
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I don't understand why D* couldn't make it a requirement that the same software has to run on all the manufactures boxes.
They can't require common software because it would leave too little room for differentiation between brands.
 
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rad

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They can't require common software because it would leave too little room for differentiation between brands.

There are no more different brands, just D*. What I'm saying is why should there be three different versions of software for the R15 for example? I know three different manufactures are under contract with D* to make these boxes so wouldn't it be easier to tell them all that here's the code and it has to run using this version, not a different version for the -100, -300 and -500?
 

the_Drake

Well-Known SatelliteGuys Member
Aug 18, 2007
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So here's my dillema. I upgraded to HD in August after being a sub for just a year, and they offered me some deals, one of which was 6 mo's free HD programming. Never have seen that credit. Plus, I have Plus HD DVR and they STILL charge the 5.99 fee DVR fee!

Let's not get started with the Sunday Ticket that a CSR called ME about and sold me on (150 for ST plus SuperFan), which I've not seen ANY credits for! Every time I call I get put on hold while my account is "researched" then disconnected. I'm sick of it. All I want is what was promised to me. I didn't ask for the ST deal, it was offered, as was the $60 credits for HD.

:mad:
 

Jimbo

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Jul 14, 2005
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There are no more different brands, just D*. What I'm saying is why should there be three different versions of software for the R15 for example? I know three different manufactures are under contract with D* to make these boxes so wouldn't it be easier to tell them all that here's the code and it has to run using this version, not a different version for the -100, -300 and -500?

Rad, they could have done this had they thought about it in the beginning and told the different builders that they D* owned the software, I would imagine D* expected improvements with each newer version.
 
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