WHo are you talking to when you call? Are they front level CSRs? If so get to retention. THey would be more likely to help you out.So here's my dillema. I upgraded to HD in August after being a sub for just a year, and they offered me some deals, one of which was 6 mo's free HD programming. Never have seen that credit. Plus, I have Plus HD DVR and they STILL charge the 5.99 fee DVR fee!
Let's not get started with the Sunday Ticket that a CSR called ME about and sold me on (150 for ST plus SuperFan), which I've not seen ANY credits for! Every time I call I get put on hold while my account is "researched" then disconnected. I'm sick of it. All I want is what was promised to me. I didn't ask for the ST deal, it was offered, as was the $60 credits for HD.