VIP722 is obsolete?

[mfoster711]

I am returning a 722 receiver and just got the following email:

We have processed your equipment return request.

Please review the chart to determine what equipment to return:

	Equipment	Model*	CAID*	Ownership	Obsolete	Return?
Receiver	ViP722	r1234567890	LEASED	No	Yes

* This information can be found on the label located on the back or bottom of your unit
To help you easily return your equipment, DISH Network is doing the following:

• You will receive a return kit including boxes and discounted return labels in the next few days.
• A return kit will not be sent for purchased or obsolete equipment; instead, a postage-paid SmartCard return envelope will be sent to return SmartCard(s) for obsolete equipment:
  • ** The following SmartCard removal instructions are for obsolete equipment only. Please do not remove SmartCards from leased equipment:
    • Open the front left door panel on the obsolete receiver
    • Remove SmartCard from the receiver
    • Return SmartCard(s) from obsolete receiver(s) in the envelope being sent to you

To avoid charges, please return your equipment within 10 days. You will receive an e-mail when your equipment has been received.

So 722 receivers are obsolete? Really? I find that surprising.

 

[gdarwin]

722 is not obsolete. This is a long time bug in their system.

 

[MattG@DISH]

Will you forward that email to me? The 722 is NOT obsolete, and does need to be returned.

matthew.gonzales@dishnetwork.com

 

[3HaloODST]

Would Dish charge for not returning it even with that bug?

 

[MattG@DISH]

Would Dish charge for not returning it even with that bug?

Yes. I always refer to the instructions that come with the receiver, because this has a valid list of what receivers need to be returned.

 

[adidas5482]

The spacing is clearly off...the "yes" is for return.

 

[dare2be]

The only "bug" is that the column headers are shifted one column to the right. It's not that hard to figure out.

 

[3HaloODST]

The spacing is clearly off...the "yes" is for return.

D'oh! I see that now... Wow what a screwup though...

 

[mfoster711]

Will you forward that email to me? The 722 is NOT obsolete, and does need to be returned.

matthew.gonzales@dishnetwork.com

Email sent.

 

[mfoster711]

The only "bug" is that the column headers are shifted one column to the right. It's not that hard to figure out.

Ahhh, that's it.