What the hell? I had my VOOM installed two weeks ago by some jackass who didn't know what the hell he was doing. He sold me a "J" mount for $135 to install the dish on the back of my roof (pointing the dish into the peak of the roof) when the direction of the angle was towards the front of the house. Well...I'm only getting 70% signal and unwatchable pixelation. He told me to call VOOM and deal with it! What! I called VOOM and they said they'll send someone out in two weeks. Does this sound like a well organized group?