[VOOM] Re: Pros and Cons

>From the tone of this thread, some of you guys need to douse the
torches and loosen the rope from around this salesman's neck until
the facts are in.
There is nothing inherantly negative about a salesman that wishes to
give a free evaluation and estimate based on this customer's
situation.
Most of my installs have something added based on the list of
genuine add ons. Very few of my clients with HD home theater want a
cable that is "visible" let alone a hole drilled through the wall of
their theater like the typical DSS/Dish installer would attempt.

Regarding the provided antenna, his labeling it a "bad antenna" may
be a relative term based on the area that this customer lives in.
Based on this group and my Voom distributor, it is still unclear if,
or how far Voom is willing to provide upgraded antennas, extended
masts, pre amps and labor in tough situations. I have never seen
written policy guideline on this.
Even in a suburban area, the provided antenna may be able to achieve
a reasonable threshold of signal, but it is still just a step or two
above "coat hangar" (which may also be good enough in some areas).
If the customer is behind a hill or buildings it gets a lot tougher
real fast.
I've followed other Voom installers that used a compass to aim the
off air antenna and then quickly told the customer that certain
channels just were not available in his area, because the installer
did not have the proper equipment (spectrum analyzer)to aim the
basic antenna or determine what antenna and pre amp might actually
work. They're too concerned about moving on to the next job.

Now that The locals in HD are appearing on DirecTV and Dish
Nutwerks, off air antenna reception is even more critical to those
considering Voom.



On the other hand, this salesman in question just could be a
scamster.

Please post your findings once the facts are in.

--- In VOOM@yahoogroups.com, Wilt Hildenbrand <wilth@o...> wrote:
> Hi there. This "doing the job right" thing is a lot of nonsense.
> Send me, privately to wilth@o..., your contact info; name address
> and phone number and, if you know it, the same for the
> installer/installation company.
> Thanks,
> Wilt
>
> -----Original Message-----
> From: cutestew1962 [mailto:cutestew1962@y...]
> Sent: Friday, January 14, 2005 2:28 PM
> To: VOOM@yahoogroups.com
> Subject: [VOOM] Re: Pros and Cons
>
>
>
> Thanks, rjones,
>
> I printed your reply and will share it with the wife this evening.

I
> have a VOOM installer coming out on Tuesday to look at my setup

and
> give me an estimate on the cost of "doing the job right" as he

says.
> I guess he wants to make some money on the install which, I can't

say
> I blame him. But doesn't VOOM pay him to do installations as an
> authorized VOOM dealer? I wouldn't mind giving him a cash tip if

he
> does a good job - that way the wife won't know about it. Anyone

else
> been charged extra for installation during the one dollar promo?
>
>
> --- In VOOM@yahoogroups.com, r.jones1116 <satguys2004@y...> wrote:
> >
> > If you own a HDTV and have $1.00 that is all you should need to

> sell the
> > idea.
> > I have had every form of DBS and cable that is available in my

area
> and
> > had no problem giving them up. I can't imagine being without my

> Voom.
> >
> >
> > --
> > r.jones1116
> > -----------------------------------------------------------------

---
> ----
> > This message was posted via http://www.satelliteguys.us by

> r.jones1116
>
>
>
>
>
> _____
>
> Yahoo! Groups Links
>
>
> * To visit your group on the web, go to:
> http://groups.yahoo.com/group/VOOM/
>
>
> * To unsubscribe from this group, send an email to:
> VOOM-unsubscribe@yahoogroups.com
> <mailto:VOOM-unsubscribe@yahoogroups.com?subject=Unsubscribe>
>
>
> * Your use of Yahoo! Groups is subject to the Yahoo! Terms of

Service
> <http://docs.yahoo.com/info/terms/> .
>
>
>
>
> [Non-text portions of this message have been removed]






------------------------
 
Re: [VOOM] Pros and Cons

If you own a HDTV and have $1.00 that is all you should need to sell the
idea.
I have had every form of DBS and cable that is available in my area and
had no problem giving them up. I can't imagine being without my Voom.


--
r.jones1116
------------------------------------------------------------------------
This message was posted via http://www.satelliteguys.us by r.jones1116



------------------------
 
Re: [VOOM] Pros and Cons

Paying VOOM even $1 is too much to become one of their 26,000 beta
testers.
Save your money but mostly save your frustration and avoid VOOM for
now.


--
voomster2
------------------------------------------------------------------------
This message was posted via http://www.satelliteguys.us by voomster2



------------------------
 
Re: [VOOM] Pros and Cons

and you like sports, forget it. They only carry 1 or 2 regional sports
networks. I liked Voom, but when it came time for basketball season,
they couldn't deliver, so i moved to Dish Network.

Don't let people fool you with all this talk about all the HD channels
that Voom has. It really comes down to what -you- actually watch. For
me, it came down to having my regional sports network, and realizing
that the HD that I really -actually watched - were OTA and ESPNHD,
which Dish Network has. I think it's important to really assess what
you watch -before- switching.


--
FrankJo
------------------------------------------------------------------------
This message was posted via http://www.satelliteguys.us by FrankJo



------------------------
 
Re: [VOOM] Pros and Cons

I don't get some people, they complaign about VOOM yet they are the same
ones screaming for more HD content.

Some folks you can't make happy.

I have VOOM and love it. I am enjoying the most HD available anywhere
all because of VOOM.


--
Scott Greczkowski
------------------------------------------------------------------------
This message was posted via http://www.satelliteguys.us by Scott Greczkowski



------------------------
 
Re: [VOOM] Pros and Cons

the picture is amazing. it sold me. i will keep it for as long as it's
available. they have some problems but slowly seem to be working them
out. i agree with frankjo, if you are mostly a sports watcher it may
not be for you. i love my sports and can get most with the ota antenna.
i also kept my cable for the locals just in case i had trouble with the
ota antenna. the locals only is $18 a month.


--
snaggerbob
------------------------------------------------------------------------
This message was posted via http://www.satelliteguys.us by snaggerbob



------------------------
 
Re: [VOOM] Pros and Cons

Just do what I did and get them both, Voom & Dish Net. You can have
your HD and eat it too. or is that cake?


--
Plywodstatebum
------------------------------------------------------------------------
This message was posted via http://www.satelliteguys.us by Plywodstatebum



------------------------
 
Voom pays installs, Inc. and Installs, Inc. pays local installer. All
you pay is $1.00 and that will be billed to your credit card. If he
does any work outside of a normal install (i.e.,burying cable, fishing
wires down the wall, mounting dish on pole, etc., etc.), it may cost
you extra but the basic installation is $1.00.

He is paid to do a good job so don't feel obligated to pay him an extra
$20.00 dollars or so. Offer him a coke or buy him lunch instead.


--
r.jones1116
------------------------------------------------------------------------
This message was posted via http://www.satelliteguys.us by r.jones1116



------------------------
 
Re: [VOOM] Pros and Cons

I agree with Scott. I have compared Dish and Direct pic standard PQ
quality to VOOm and VOOM is even better on that score. Although I have
a C-band BUD that is even better, I would give that up before I would
give up my VOOM. And I maybe just doing that soon. HD PQ on VOOM
Exclusives could be improved, but still better than most others.


--
gutter
------------------------------------------------------------------------
This message was posted via http://www.satelliteguys.us by gutter



------------------------
 
E-mail Wilt with the information that he asked for and hopefully they
can get rid of the scumbag. Installers like this are giving Voom a bad
rep.


--
r.jones1116
------------------------------------------------------------------------
This message was posted via http://www.satelliteguys.us by r.jones1116



------------------------
 
Yep

I've gone whole hog on voom.

As soon as the new channels are available, I will be dropping the
remants of my dtv and my cable, and getting a dvr and a 3rd stb


--
philhu
------------------------------------------------------------------------
This message was posted via http://www.satelliteguys.us by philhu



------------------------
 
Re: [VOOM] Need help Bad

I guess you are right, they bought the satelitte, and everything else
that was worth anything, guess they figured the customer service,
billing, and installation dept. were prob. not worth the headaches. So
basically some of these rude, uncaring supervisors are going to find
out why customer service will make or brake a company. The problem with
voom is most of the people just either don't know or don't care about
us, the ones who pay their wages.


--=20
JIFFLAND
------------------------------------------------------------------------
This message was posted via http://www.satelliteguys.us by JIFFLAND=20



------------------------
 
Re: [VOOM] Need help Bad

:) UPDATE
I just got off the phone with voom's corp. office and I can say that
there are people at that level that do care, unfortunately it has gone
beyond fixing for me. But for the next guy who needs help, and cant get
it at the csr level, be persistent, and do what it takes to get to the
people who make the things happen. Unless we post our problems there is
no way for voom to fix them. Thanks to Wilt, and Tammy at voom for
caring. Thanks to all of you who tried to help me out!!!!!!!!!!!!!!!
Jeff


--=20
JIFFLAND
------------------------------------------------------------------------
This message was posted via http://www.satelliteguys.us by JIFFLAND=20



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