VOOM to miss Feb Deadline, Free Programming 'til to 3/31, $ Back 'till 4/30

rtt2

Supporting Founder
Supporting Founder
Sep 8, 2003
903
0
VOOM to miss Feb Deadline?

People on AVS are reporting VOOM will miss the end of Feb deadline in deliveringprogramming and is now extending the money back guarentee and the free programming. Here is a quote from AVS

"Just got off the phone with a Voom CSR and I was told they have now extended the free programming until March 31 and the money back guarantee until April.
Check their website in "packages" as it confirms this information."


"I just got off the phone with Voom too. It looks like they are not going to meet their end of Feb dead line for new programming that is why they are extending the free programming offer. They are not getting off to a very good start it looks like."

http://www.avsforum.com/avs-vb/showthread.php?s=&postid=3335440&highlight=voom#post3335440
 

Scott Greczkowski

Welcome HOME to SatelliteGuys!
Staff member
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Sep 7, 2003
100,209
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Newington, CT
Well you are getting your monies worth so far. No one has had to pay for programming yet. So I guess consider that a blessing for now. :)
 

Sean Mota

SatelliteGuys Master
Supporting Founder
Sep 8, 2003
19,039
1,738
New York City
Yes!
superlol.gif



The VOOM website must be getting hit left and right I can't get in...
musik35.gif
 

Dan Berndt

SatelliteGuys Pro
Dec 2, 2003
156
0
I just called and was told the free programming for EXISTING subscribers had changed to 3/31/04 but the money back guarantee date was still 3/31/04. The web site has not changed the 2/29/04 new programming date and my account still say 2/29/04 as my free programming deadline. VOOM needs to publish an official statement.
 

Acerone

SatelliteGuys Pro
Nov 29, 2003
496
0
Long Island
Do they plan on offering any new channels in HD soon or do they plan on having them all up on the 31st? It's only the 6th and they can't even make the end of this month deadline :(
 

rudolpht

SatelliteGuys Pro
Supporting Founder
Sep 12, 2003
587
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Well my account still says free programming & plus packs through 29 Feb.
 

Sean Mota

SatelliteGuys Master
Supporting Founder
Sep 8, 2003
19,039
1,738
New York City
Just spoke to VOOM. I was able to confirm free programming until 3/31/04 and money back guaranteed until 4/30/04.
 

rang1995

Supporting Founder
Supporting Founder
Sep 30, 2003
904
0
Bergen co NJ
mine still says
Limited Time Offer-FREE until February 29, 2004!

but i guess it will be updated,although a new HD channel or two would be nice
 

Geno

SatelliteGuys Family
Nov 28, 2003
117
0
In Writing - Voom Extension !

I just received this email from VOOM ! I'm cool with it. It's ard to complain too much for something thats free. I now can evaluate until almost April. If it still lacks, money back and go to Dish!

It read ......

Thank you for subscribing to VOOM.
The free programming offer has been extended to March 31st, 2004 and our
money back guarantee has also been extended until April 30th, 2004. This
information has just been released and we have yet to update the online
accounts to show this.
If you have any further questions please give us a call at 1-800-438-8666.

Don Mackey
VOOM Customer Service

Original Email:
My account shows free until 2/29/04. The site headlines now says free
until 3/31/04. Do I now have free until 3/31/04 and is my moneyback
guarantee now good til 4/30/04? If so, please update it in "my account".
Please advise. Thank you.
 

Geno

SatelliteGuys Family
Nov 28, 2003
117
0
I just received this email from VOOM ! I'm cool with it. It's ard to complain too much for something thats free. I now can evaluate until almost April. If it still lacks, money back and go to Dish!

It Read .......

Thank you for subscribing to VOOM.
The free programming offer has been extended to March 31st, 2004 and our
money back guarantee has also been extended until April 30th, 2004. This
information has just been released and we have yet to update the online
accounts to show this.
If you have any further questions please give us a call at 1-800-438-8666.

Don Mackey
VOOM Customer Service

Original Email:
My account shows free until 2/29/04. The site headlines now says free
until 3/31/04. Do I now have free until 3/31/04 and is my moneyback
guarantee now good til 4/30/04? If so, please update it in "my account".
Please advise. Thank you.
 

Sean Mota

SatelliteGuys Master
Supporting Founder
Sep 8, 2003
19,039
1,738
New York City
Thanks Geno for providing this information. Hey! this is good news more free programming. I rather see the new HD channels but I can live with this until they are added.
 

Geno

SatelliteGuys Family
Nov 28, 2003
117
0
Another email I just got. This Don Mackey guy is busy tonight...

Thank you for subscribing to VOOM.
We are currently finishing up contract negotiations with several networks.
Once those are complete we will begin offering those channels to
subscribers like yourself. However at this time, no exact launch date has
been made available for any certain channel or type of programming. As
you may, or may not be aware, we just extended the free programming
through March 31, 2004 and the money back guarantee through April 30,
2004. If you have any further questions please give us a call at
1-800-438-8666.

Don Mackey
VOOM Customer Service

Original Email:
I certainly expected more HD programming by now. What is the hold-up? You
need to get more channels up! ESPN HD, INHD1&2, HBO, Cinimax HD, BRAVO HD,
NBA HD. I spend too much time defending my VOOM purchase. Bring on the HD!
 

rudolpht

SatelliteGuys Pro
Supporting Founder
Sep 12, 2003
587
0
The deal though is we need some good faith indicators of programming rolling out. Dec was an interesting month. We need to build morale and Max HD would go a long way for me to see progress.

It's not looking a gift horse in the mouth, I just want to see incremental progress. Have to admit I'm watching Terminator (1) on Voom, and it's pretty cool.

Tim
 

jabroni

SatelliteGuys Guru
Nov 25, 2003
149
0
I am excited for you all and hopefully, this lessens the blow of the lower priced STB offering.

I just can't imagine what is taking so long with HBO. Do they (HBO) hardball the carriers like ESPN? I travel a lot and it sure seems like HBO is in every hotel room.
 

JaydeeD

SatelliteGuys Pro
Nov 30, 2003
194
0
This is just a possibility, but maybe because Voom is giving us the programming free for a few months, they are trying to get the channels to give them the content free for a few months, and HBO is refusing? Just a thought
 
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