What Happened to the Dish Executive Team?

[hemway]

I'm a long time Dish customer. In the past when Dish was more responsive to customer needs, they maintained an 'Executive Team' that helped customers resolve issues they were having that didn't get resolved by the the standard customer service team.

That team eventually became the 'Corporate Escalations' team and the representative that I've always worked with over the years (last contacted him back in January of 2015) was always helpful in resolving any problems I was having. I recently reached out to him via email but my email was returned as not deliverable. When I tried to call his phone, I got nothing but silence, never even rang. I've work with this person for at least 10 - 12 years so I thought it was strange that he is no longer accessible.

Did Dish get rid of the 'Executive or Corporate Escalations' Teams?

 

[Bobby]

I'm a long time Dish customer. In the past when Dish was more responsive to customer needs, they maintained an 'Executive Team' that helped customers resolve issues they were having that didn't get resolved by the the standard customer service team.

That team eventually became the 'Corporate Escalations' team and the representative that I've always worked with over the years (last contacted him back in January of 2015) was always helpful in resolving any problems I was having. I recently reached out to him via email but my email was returned as not deliverable. When I tried to call his phone, I got nothing but silence, never even rang. I've work with this person for at least 10 - 12 years so I thought it was strange that he is no longer accessible.

Did Dish get rid of the 'Executive or Corporate Escalations' Teams?

That team is now DIRT on this website.. You can contact them by starting a conversation with any of them that you see in red in the Helpers Online Now box. Maybe you can't reach your representative because they retired, promoted or left for another job.

 

[hemway]

That team is now DIRT on this website.. You can contact them by starting a conversation with any of them that you see in red in the Helpers Online Now box. Maybe you can't reach your representative because they retired, promoted or left for another job.

 

[charlesrshell]

That team is now DIRT on this website.. You can contact them by starting a conversation with any of them that you see in red in the Helpers Online Now box. Maybe you can't reach your representative because they retired, promoted or left for another job.

Are the DIRT folks allowed to authorize two Hopper 3s on one account?

 

[hemway]

I tried reaching out the a couple members of the DIRT team but so far, they haven't responded.

All good points but I would think Dish, like most companies, would have emails for someone who left, routed to someone else. If promoted, you don't usually get a new email account (that's was alias are for)

 

[Tampa8]

The system changed (for the better overall) not that people left or didn't leave. When you say you reached out, did you send them a message while they were listed as on duty? Otherwise it would be answered when they come back to work.

 

[KAB]

Are the DIRT folks allowed to authorize two Hopper 3s on one account?

No.

 

[charlesrshell]

No.

If DIRT can't authorize more that one Hopper 3 per account then I would say there still is some kind of of higher ups that can get things done like maybe EVT folks. I would think you start off with CSR and tell them what you want.

 

[Scott Greczkowski]

I am told even higher ups are no longer authorizing 2 Hopper 3's on an account any more.

 

[charlesrshell]

I am told even higher ups are no longer authorizing 2 Hopper 3's on an account any more.

OK, thanks.

 

[hemway]

I reached out to mikeH_dishNetwork and ZachS@DISH because they were showing in red. I clicked on their ID and started a conversation. Didn't hear anything from either of them. Is there another way to contact them?

 

[Troch77]

I am told even higher ups are no longer authorizing 2 Hopper 3's on an account any more.

That was short lived.

Samsung Galaxy S6 Active

 

[hemway]

If I buy a new Hopper 3 and a couple of the new Joey's and I do a simple equipment swap or does Dish need to come out and do something? Do I still have to pay the lease fee on the Hopper and Joeys?

 

[navychop]

Yes on "lease" fees. You may need a different LNB.

 

[gadgtfreek]

I reached out to mikeH_dishNetwork and ZachS@DISH because they were showing in red. I clicked on their ID and started a conversation. Didn't hear anything from either of them. Is there another way to contact them?

Sometimes they get off shift and then when they come back they will answer,

Other way is login in and chat, I have been able to do everything I need with one of those methods. If it is something you have to have right now, online and chat is the best move

 

[hemway]

Thanks everyone. Mike has reached out to me.

 

[KAB]

Thanks everyone. Mike has reached out to me.

Patience "eventually" is rewarded.

 

[bluegras]

Allen, you need to become a Pub Member and start a thread on the subject.

thanks my friend i appreciate it very much

 

[Ronnie-]

Off topic deleted.


Sent from my iPhone using Tapatalk

 

[ChadT41]

Should be mentioned that the ERT turned into Office of the President. Their business rules changed as well, when the name change took place in 2013