What would cause H20 to freeze up daily??? (1 Viewer)

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iceshark

SatelliteGuys Pro
May 10, 2004
533
0
Pacific Northwest
My one year old hr20 HD DVR about a month ago started to freeze screen but sound still working. Only way to get screen unfrozen is to unplug. Also sometimes when screen is not frozen I would get remote and it would not work the box. Like the box would not work with remote all the sudden. Then I would unplug box and remote would work.

called DTV and they sent me a new Hr21 box. Problem is repeating itself right away on new box.

Called DTV and they are perplexed??? My other two standard DVR boxes are not freezing.

Any ideas>????
Thanks:mad:
 
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iceshark

SatelliteGuys Pro
May 10, 2004
533
0
Pacific Northwest
Talked to lead tech with DTV tonight. Its caused by the internet connection on my hr20 and 21. Known issue with many receivers. Will be fixed next software release. Offered me free programming. Good guy
 
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