When did 1800333DISH go totally computerized??

[n1wbd]

I called dish today to shutoff my HD Platium and I could'nt get a live CSR? I had to do it via touch tones and voice commands?

Is there downsizing at DISH?? I had no problem with my change but weird not to have a live person on the other end.

Bob

 

[Scott Greczkowski]

I called a few times in the past week and after the initial computer I just said the word "Representative" and was connected with someone ASAP.

 

[navychop]

"Welcome to Dish Network. My name is Hal. I'll be helping you today with your problem. The process will be smooth and more efficient than the outdated system we've just replaced. But first I need to ask you a few questions. Please wait while I access your account."

"One moment please."

"One moment please."

"One moment please."

"Welcome to Dish Network..........."

 

[Laserich]

"Welcome to Dish Network. My name is Hal. I'll be helping you today with your problem. The process will be smooth and more efficient than the outdated system we've just replaced. But first I need to ask you a few questions. Please wait while I access your account."

"One moment please."

"One moment please."

"One moment please."

"Welcome to Dish Network..........."

LOL! Maybe it will assume control of Dish: Just a moment... just a moment... I'm sorry Charlie, I just can't arbitrarily raise prices again and continue adding nuisance fees.

what's the problem, HAL?

 

[r10fret]

Say "cancel service" that gets the fastest response!

 

[Scherrman]

Dish has a new Customer Service phone number. It is 1-800-894-9131.

 

[Jimmerinwi]

If I remember right, Dish is phasing out that number. The other toll free exchanges (866, 888 and probably others) were bought up by Direct TV, so when someone would call to order Dish, if they didn't dial "800" and would dial another toll free exchange, they would get a Direct rep, who would try to switch them. Dish has a new number, but I can't think of it right now, but they have all the exchanges covered this time.

 

[Scherrman]

If I remember right, Dish is phasing out that number. The other toll free exchanges (866, 888 and probably others) were bought up by Direct TV, so when someone would call to order Dish, if they didn't dial "800" and would dial another toll free exchange, they would get a Direct rep, who would try to switch them. Dish has a new number, but I can't think of it right now, but they have all the exchanges covered this time.

You are exactly right. The number I posted just before is the new one.

 

[navychop]

"Open the wallet, Hal, ........"

 

[Claude Greiner]

I hate the new system, touch tone responces are so much easier then trying to speak my responce.

 

[datwell]

I hate the new system, touch tone responces are so much easier then trying to speak my responce.

:up

--Doug

 

[DSSfix]

I wonder how the new system is on eubonics ?