Whole Home DVR Issues, Part Two

[otis29]

Howdy, I posted this at the DirecTV help forums, but haven't received an answer, so thought I'd try my luck here and see if anyone had ideas on which way to go next (or if I'm missing something obvious):

Here's the situation - I recently signed up for DirecTV with the Whole-Home DVR service. It went a bit less than smoothly, since the installer came out with an HD DVR (HR24), one HD Receiver (H23), and one SD Receiver. Obviously, the SD receiver wouldn't function in the Whole-Home environment, and after some phone calls with DirecTV, they agreed to ship me an HD Receiver (H24) to replace the SD receiver.

I received the new HD receiver, and installed it, but am having trouble getting the Whole-Home working on that new receiver. The HR24 and the H23 (that was previously installed) both seem to be functioning correctly (I can access DVR content on both). The new H24 however, is not able to access the play list.

Interestingly enough, on the HR24 and H24 - in the Whole-Home menu, it states "No networked DVRs found", but it shows Whole-Home service as "Authorized". On the H23 that was previously installed, it does show the main DVR as activated, with delete access set up.

So I'm a bit confused on where to go from here. I've rebooted all three boxes, with no luck. The HR24 did have a rubber plug in the Ethernet port, which I removed and the H24 had a plastic plug in the ethernet port, also removed. Still the same situation. The HR24 has a SWM box attached to it, the H23 has a DECA box, and (according to DirecTV), the H24 has the DECA built into the hardware. An additional DECA box is in my office, and will be connected to my router, which I should have in the next day or two.

I tried a sequence I saw at the other site of powering down and back up the individual devices that's supposed to cure a lot of these issues, but I'm back in the same boat.

Thanks in advance for any help.

 

[Bob Nielsen]

There is no need to remove the plugs on the ethernet ports (but it won't hurt anything).

Hold down the INFO button on your remote for 3 seconds or so until the System Info & Test screen comes up. Then highlight More System Info and press SELECT. Scroll down and note the Network parameters IP Address, Subnet Mask, etc. Do this for all three receivers and report them here (when you connect to your router these numbers will all change, but you should be able to get it all working now).

You may need to run Network Setup under the System Setup menu (it will fail the internet connection since you don't have a router connected, but that won't affect MRV).

 

[otis29]

Thanks Bob, here's what I show:

HR24:
IP Address: 169.254.8.0
Subnet Mask: 255.255.0.0

H24:
IP Address: 169.254.5.229
Subnet Mask: 255.255.0.0

H23:
IP Address: 169.254.8.51
Subnet Mask: 255.255.0.0

There's really nothing listed in that section outside of those particular numbers - no info in DNS, etc.

 

[wildbill129]

By chance did they put a bandstop filter on the line going into the old SD box? It will need to be taken off for MRV to work.

 

[otis29]

By chance did they put a bandstop filter on the line going into the old SD box? It will need to be taken off for MRV to work.

They did indeed, and removing it fixed my issue. Thanks so much!

 

[wildbill129]

They did indeed, and removing it fixed my issue. Thanks so much!

Glad to help....and I am even happier I was right!

 

[schneid]

Isn't it crazy that one must come here for answers rather than the provider.

 

[otis29]

Isn't it crazy that one must come here for answers rather than the provider.

Interestingly enough, I've had pleasant interactions when I've had to call DirecTV in the short tenure I've had them (my wife though, did not - when she was setting up the service). Getting my new HD receiver activated was a pretty painless process, but instead of staying on the line with the rep while it booted, I just told them I'd contact them if I had any issues.

I just wasn't sure if I'd have to go through a bunch of processes with Direct that I had already tried (power down sequence, etc.) - so I figured I'd just post it here, since there's plenty of smart people around.

Hell, they figured it out here before the online DirecTV techs did on THEIR forum.

In short, I love this place.

 

[harshness]

Isn't it crazy that one must come here for answers rather than the provider.

This is another area where there's a hitch in the CSR giddyup. They don't seem to be able to recognize when paradigm shifts in technology are going to require some sort of low level modifications to the system.

Self-installing is overrated.

 

[raoul5788]

This is another area where there's a hitch in the CSR giddyup. They don't seem to be able to recognize when paradigm shifts in technology are going to require some sort of low level modifications to the system.

Self-installing is overrated.

Do you ever talk like a normal person?

 

[jdspencer]

I'd suggest you see what IP addresses the boxes now have. I bet they are in the 192.168.x.x range.

 

[wildbill129]

Do you ever talk like a normal person?

I really don't think that is possible....