Whole Home Playback Issues

Discussion in 'DIRECTV Support Forum' started by Richfunb, Jul 1, 2018.

  1. Richfunb

    Richfunb Topic Starter SatelliteGuys Family

    Joined:
    Aug 30, 2009
    Posts:
    57
    Likes Received:
    4
    Location:
    Colorado Springs, Colorado
    I have an HR44 in the Family Room and a HR24 in the Living Room with Whole Home Service. Strange things have been happening lately with recording playback which seems to coincide with the recent software update.

    When I record a MLB baseball game on the HR44, the HR24 won't play it and the error message states, "Playback Failed. No data or video packets were received from the server."

    When I record an "On Demand" show on the HR44, the HR24 won't play them and the error message states, "This show was recorded in the Family Room (HR44) and must be watched in the Family Room." The list of recordings show on the HR24 with a red negative sign next to them.

    Has anyone else experienced these issues?
     
  2. Claude Greiner

    Claude Greiner SatelliteGuys Master
    Supporting Founder

    Joined:
    Sep 8, 2003
    Posts:
    11,092
    Likes Received:
    2,233
    Location:
    Detroit - The Paris of the Midwest
    I have seen it before.

    Rebooting everything helps. May also be a wiring issue
     

Separate names with a comma.

More...