Why does my Hopper reboot at 3:30pm?

[larryk]

I have the setting set to 4:00am, yet almost everyday it wants to reboot at about 3:30pm! This is fairly new as it never used to do this, I am on H395 updated on 6/10/25 at 3:45PM (time a coincidence?)

 

[brittanygarden]

If someone is watching TV, leaving Netflix on overnight, a timer is firing, etc., it can cause the delay. You're welcome to send me your RCAID (Rxxxxxxx in Diagnostics) via PM and I can take a look.

 

[larryk]

Sent, thanks

 

[larryk]

My Hopper still reboots everyday in the late afternoon, even though it is set to do it at a time when no one is using it...

 

[Bobby]

My Hopper still reboots everyday in the late afternoon, even though it is set to do it at a time when no one is using it...

With your remote press Home twice, go to Power and bring up the Power Settings Screen. Take a picture of that screen and post it here.

 

[brittanygarden]

We pulled logs from the box and nothing stands out. Per your DVR schedule, it's not timers. Are the Joeys left on Live TV, Netflix, other apps, etc. during the chosen 4AM update time?

We've talked about this previously, but your setup is not what we consider to be an approved install, due to the amount of Hopper Internet Connectors you have. There are errors every day, for as long as I can see back, showing that there is more than one DHCP server on your home network. This will cause issues.

Sometimes things work for awhile, then won't, due to software changes. If you need help getting your install to an approved state, I'm happy to help.