Why Is Service Call Necessary To Upgrade To 4K Joey? (1 Viewer)

BamaFan2

Thread Starter
SatelliteGuys Family
Oct 6, 2012
47
18
Huntsville, AL
I have 2 wired Joeys connected by coax to my Hopper 3. Now I want to upgrade to 4K Joey. I asked that they be mailed to me and then I would return the old ones. CSR said that a service call is required because some rewiring might be necessary.

Why can't I just unplug the old ones and plug in the new ones? :coco

Gary87Zx
 
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Scherrman

SatelliteGuys Master
Supporting Founder
Mar 14, 2008
15,555
9,928
Eastern Iowa
As long as Dish owns the equipment and they're responsible for it's operation they are going to want to install it. I think it's more of a quality control thing. If you want to install it yourself then purchase one.
 
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Hall

SatelliteGuys Master
Feb 14, 2004
18,409
3,193
Germantown OH
As long as Dish owns the equipment and they're responsible for it's operation they are going to want to install it
In the case of failed equipment, the default method of installation is "customer" though. In this case, it may be because it's a "new install" of this (1) piece of equipment.
 

Scherrman

SatelliteGuys Master
Supporting Founder
Mar 14, 2008
15,555
9,928
Eastern Iowa
In the case of failed equipment, the default method of installation is "customer" though. In this case, it may be because it's a "new install" of this (1) piece of equipment.

Maybe it's because a replaced receiver is extremely basic and an upgrade has the possibility of extra work. Regardless, those are their rules.
 

jackson85

SatelliteGuys Pro
Feb 13, 2012
203
64
Robinson, Illinois, United States
I have 2 wired Joeys connected by coax to my Hopper 3. Now I want to upgrade to 4K Joey. I asked that they be mailed to me and then I would return the old ones. CSR said that a service call is required because some rewiring might be necessary.

Why can't I just unplug the old ones and plug in the new ones? :coco

Gary87Zx
I am doing the same thing, and upgrading to a 4K Joey, along with a service call
 

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