Why so difficult BH to acknowledge limitation of SDV causing "channel unavailable, try again later" messages? Why so difficult for BH to say to me...we are aware of SDV limitations causing unavailable channels, we are working to upgrade our system to completely remedy this issue, in the meantime we will gladly adjust your monthly bill, as to reflect the loss of channels. I have had at least 15-20 email correspondence with "e-care specialists" to try and resolve issue, with the exception of one called Odane all of them will not even acknowledge SDV in their reply emails, no attempt to explain SDV, pros, and cons, not even argument against SDV causing issue. Just one after the other, saying same thing, reboot DVR, if that does not work, tech must be sent out. As stated in other threads here by me, I initiated upgrade from basic/standard analog channels to digital (HD DVR, HBO, Max, TMC, Showtime, Starz, Encore, back around middle of December 2013. For over two weeks, service was perfect, all channels came in fine, and I watched MANY of the premium movie channels. Why so good then, and not now, perhaps it was last two weeks in December, many folks out and about for the holidays, not as many people watching tv, so more frequency streams available for me to watch what I wanted. Channel unavailable messages started popping up right after 1st of January...hmmmm, interesting. Why so many "e-care specialists" unaware/unwilling to address SDV. Are these people not aware of the system BH is using? Seems odd. Are these people told by their superiors not to discuss SDV with customers inquiring about it, especially if it is causing unavailable channels? Not easy it seems for BH to acknowledge issue at their end, frustrated customers, customers rightfully demanding compensation for loss of service. BH needs to step it up and have some integrity about themselves. If indeed they are upgrading their system to remedy this issue, FINE, I can be quite patient with time it takes to do that, I am not however at all patient with refusal to adjust my monthly bill for services not delivered. So far adjustments made for January, and February to tune of 15-17$, I am told no further adjustments will be made. Not acceptable. How does BH justify charging for service it knows full well it can not provide? Again time to step it up, show your customers that you have some dignity, and integrity.