Willow TV

[AZ_Saint]

Anyone know how to add Willow TV? I added it online but was unable to access channel 712 after.
Called Dish and they were unable to help and said it would take 3 days to research it?

 

[DNSTrainer]

Do you have a 1000+ dish? It has LNBFs for 119/118, 110, and 129. You will need that 118 signal to receive channel 712.

 

[AZ_Saint]

Not sure. I have the Hopper 2000 receiver but not sure what Dish I have.
How can I find out?

 

[SomeDishGuy]

Not sure. I have the Hopper 2000 receiver but not sure what Dish I have.
How can I find out?

You can see what sats you see by pressing Menu at the top left of the remote. Then select Settings (looks like a gear), then Diagnostics (looks like a stethoscope), then System Info (or System Status). Line G, the third line down, will show the sats that are on your install.

 

[Tampa8]

Do you or did you subscribe to any international channels? If not there's virtually no chance you receive the satellite you need to get Willow. You most likely need them to install the Dish/LNB that gets that satellite. In the past you couldn't subscribe to a channel if Dish didn't show you were capable of getting it, sounds like that may not be true now.

And yet once again it appears to be a completely useless Phone Dish CSR. Will it ever get fixed? Unless the poster actually does have 118, how does a CSR not instantly see he doesn't and know he needs it to get Willow?

You probably should contact a Customer Service Rep right from here. DIRT as they are called are very knowledgeable CSR'S that you can get help from rather than going through layers on the phone. When they are on duty they are in RED with an @Dishnetwork address at the bottom of this page -[URL]http://www.satelliteguys.us/forum.php[/URL]

 

[SomeDishGuy]

Do you or did you subscribe to any international channels? If not there's virtually no chance you receive the satellite you need to get Willow. You most likely need them to install the Dish/LNB that gets that satellite. In the past you couldn't subscribe to a channel if Dish didn't show you were capable of getting it, sounds like that may not be true now.

And yet once again it appears to be a completely useless Phone Dish CSR. Will it ever get fixed? Unless the poster actually does have 118, how does a CSR not instantly see he doesn't and know he needs it to get Willow?

You probably should contact a Customer Service Rep right from here. DIRT as they are called are very knowledgeable CSR'S that you can get help from rather than going through layers on the phone. When they are on duty they are in RED with an @Dishnetwork address at the bottom of this page -http://www.satelliteguys.us/forum.php

I agree and disagree about whether a CSR could instantly see if he/she has the 118 sat. The area that shows that can be historically unreliable, I have seen many listed as EA (77/72/61.5), and when I had then go to the system info or installation summary, they'd have the WA sats (119/110/129). So, I gave advice for the original poster to go check system info to see if they have the 118 sat listed.

Not playing cover-up for the CSR that took the call, the idea that they have to research it was horrible, the customer should have been asked to go to system info to check for the 118 sat right on the phone, and if they do not have it, offer to have 118 installed. One of my biggest gripes with my company is how poor the frontline CSRs are at the tech side of things.

 

[AZ_Saint]

I have 110, 119 and 129. So I would have to get a new dish then?

 

[Tampa8]

Yes, you need to get the 118 satellite also to get Willow. Contact a DIRT member here as I described they will get it right for you.

 

[AZ_Saint]

Ok I called and this time they knew exactly what to do.
Its $100 to get the 118 installed.

 

[Tampa8]

That's the usual price, so you should be all set once installed!