I live in south central TN. After countless tries to get a 30" dish because of complete signal loss during light drizzle for hours at a time, I had a 30" dish scheduled for installation last Saturday. After not receiving a confirmation call from the installer I called Voom back and the CSR told me I had to get special approval. The original installer has been back twice to my house to supposedly peak the 18" dish that came with my system. He told me he had used a signal meter and had it the best that he could do. The best signal I was able to get was between 79 & 80. I was almost ready to cancel and decided I could probably do better myself. With a little help from my son inside the house watching the signal strength through the stb, I was able to get a 95 signal strength.
Light drizzle again today has rendered my service useless so I called Voom back again today to once again ask for a 30" dish. After the CSR's quick confirmation with Installs, Inc I was told I should be getting an appointment schedule call within 24 hrs from the company that did the original install. I explained that I'd heard all of this before and he advised me that he was the person that did the upgrade dish approvals. Wish me luck!!
By the way, I did post a note on the Yahoo group and Wilt Hildenbrand quickly said he would personally check into the matter. A few days later, Joe Harkins from Installs, Inc. called to see if I was still having problems, and at that time it hadn't rained since I peaked my dish myself. So needless to say, Voom does seem to be trying very hard to correct the problem. We shall see what happens next.............
Light drizzle again today has rendered my service useless so I called Voom back again today to once again ask for a 30" dish. After the CSR's quick confirmation with Installs, Inc I was told I should be getting an appointment schedule call within 24 hrs from the company that did the original install. I explained that I'd heard all of this before and he advised me that he was the person that did the upgrade dish approvals. Wish me luck!!
By the way, I did post a note on the Yahoo group and Wilt Hildenbrand quickly said he would personally check into the matter. A few days later, Joe Harkins from Installs, Inc. called to see if I was still having problems, and at that time it hadn't rained since I peaked my dish myself. So needless to say, Voom does seem to be trying very hard to correct the problem. We shall see what happens next.............