Wrong Dish Installed

[Lanarian]

Anybody know how long the installation warranty period is?
I was installed about 3 weeks ago (2/21) and just figured out that I've got the wrong Dish (Slimline 3 instead of Slimline 5)
I was looking into a guide problem on my HR34 (posted that one in Technical forum) and realized that I wasnt getting all the channels on my package (Premier).
A little research showed that the reason was because I wasn't getting the 110 and 119 satellite feeds.. Hold down the info button, check system info and sure enough, Slimline 3.
Am I still in the time period where they'll replace it with a slimline 5?
Thanks!

 

[Hutch1814]

Anybody know how long the installation warranty period is?
I was installed about 3 weeks ago (2/21) and just figured out that I've got the wrong Dish (Slimline 3 instead of Slimline 5)
I was looking into a guide problem on my HR34 (posted that one in Technical forum) and realized that I wasnt getting all the channels on my package (Premier).
A little research showed that the reason was because I wasn't getting the 110 and 119 satellite feeds.. Hold down the info button, check system info and sure enough, Slimline 3.
Am I still in the time period where they'll replace it with a slimline 5?
Thanks!

If you're not getting programmed you pay for then there is no grace period, they messed up. Call, they'll check to be sure of your issue and send somebody out however, if you was suppose to be getting that then your account would hbe been flagged with a 5 not a 3. This would have made it impossible to activate the receivers without picking up the 110 and 119 so they'll make sure your programming package is correct before they send anybody out

 

[OSD771]

The warranty on installs is 3 months, but I'd your right about it being the wrong dish they will come out and do it for free no matter what.

 

[raoul5788]

Lanarian, which channels aren't you getting?

 

[Lanarian]

Channels I know for sure.. Jewish Life, a few of the music channels (Irish, Italian Bistro).. (I get the channels I watch. I got the missing info from Fiancee).
It was the Jewish Life channel that clued me in. Once I found out it comes off the 119 Sat. I did a quick Sys Info and realized I had the SlimLine 3 Dish, which only pulls from 99, 101, and 103.
I had posted an issue I THOUGHT I had regarding the Guide.. Set to channels I get, it showed a bunch of greyed out channels, so I thought it was stuck on Show All Channels...
Now I know whats really happening.
Called and am scheduled for a Dish Upgrade come Monday (No Charge)

 

[SA Holly Springs GA]

What's your zip code?

 

[harshness]

Pretty much nobody with an SL3 is getting all of the channels listed in their package. This includes the new Entertainment Pack.

 

[Mr Tony]

Call up Directv and explain that you are not seeing Hope Channel and you need the 5 LNB. They should not charge you for that changeover (posts in the past confirm that)

edit: looks like you already did

 

[harshness]

Better yet, tell DIRECTV what channels you are truly missing so that they may get a better idea of what needs to be in the SL3's view.

 

[Jimbo]

Better yet, tell DIRECTV what channels you are truly missing so that they may get a better idea of what needs to be in the SL3's view.

So, you expect them to just MOVE the channels he needs from one Sat to another ?

 

[Mr Tony]

well considering he doesnt have Directv and is mainly just trolling what do you expect?

 

[Hutch1814]

well considering he doesnt have Directv and is mainly just trolling what do you expect?

+1

 

[raoul5788]

Better yet, tell DIRECTV what channels you are truly missing so that they may get a better idea of what needs to be in the SL3's view.

Seriously?

 

[SA Holly Springs GA]

So, you expect them to just MOVE the channels he needs from one Sat to another ?

Haha. Why don't we all call D and tell them to put all channels on the 101

 

[Jimbo]

Haha. Why don't we all call D and tell them to put all channels on the 101

How about the 99 or 103 instead.

Newer Sats and all HD !

 

[Rey]

Seriously?

i'm guessing that's his version of sarcasm

 

[harshness]

Seriously?

Seriously.

How else are they going to find out given all of the equipment that isn't connected to the mother ship?

It beats the daylights out of dissing the channel (the typical response of the DIRECTV apologist) or dissing DIRECTV because they're shorting you (they are, after all).

 

[raoul5788]

Seriously.

How else are they going to find out given all of the equipment that isn't connected to the mother ship?

It beats the daylights out of dissing the channel (the typical response of the DIRECTV apologist) or dissing DIRECTV because they're shorting you (they are, after all).

Your response, like many of yours, makes no sense.

 

[Mr Tony]

and Directv makes note of different equipment so they are covering their backside

The following channels require a special dish or equipment: MHz, GEM NET, Hope Channel, JLTV, Once, HITN, V-Me, Enlace, Golden Eagle Broadcasting, and Free Speech TV. Please call 1-800-531-5000 for more information.

since Hope and JLTV are PI channels they have to put something on the 119 sat to meet the 4% requirement...so they have 5 channels on there
3 spanish and those 2

 

[Mr Tony]

Your response, like many of yours, makes no sense.

trolls will do that