Wrong replacement shipped

marsworth75

Thread Starter
Well-Known SatelliteGuys Member
Can you help? I was just on the phone to Dish CSR to get a 612 receiver replaced. Everything was fine and a replacement shipped. I went on line to check that it was in the system and I noticed that the CSR had ordered and shipped a 722k. I called back and got a replacement 612 ordered but was told that the 722k order could not be cancelled even though it has not in fact been shipped yet. So they are sending a receiver I have no use for and have to ship straight back. The second order for a 612 is not yet showing up on the website. Please advise.
 

3HaloODST

SatelliteGuys Master
Pub Member / Supporter
Jul 2, 2010
6,648
97
Earth
Well, if it doesn't make your receiver fees go up, I'd go with the 722K anyway. Otherwise, if they are sending both a 722K and a 612, you can refuse shipment, or, PM DIRT to have them get you a shipping label so you can send it back. To PM a DIRT member, go to the forum front page ( http://www.satelliteguys.us/forum.php ,) scroll to the bottom, click any member in RED, click "Send Private Message" on their profile. Include Name and Phone # / Account #.
 

Zero327

SatelliteGuys Pro
Oct 8, 2006
931
0
The Emerald City
...Some days ECARE makes my head hurt.

Don't worry about returning it. It didn't ship and won't be.

Zach...

f404ba92b2450140a6500c5320fc3599.jpg
 

marsworth75

Thread Starter
Well-Known SatelliteGuys Member
Zach, just to update. The 722k order did receive a tracking # but doesn't appear to have been shipped. However the 612 has shipped and is on it's way but the tracking info is showing 2 packages? So we will see if the 2 receivers arrive in the same order. The scheduled delivery day is Thursday so we won't have to wat long to find out.
 

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