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Yes, It's Down

Discussion in 'RabbitEars.Info Site Support' started by Trip, May 19, 2016.

  1. Trip

    Trip Topic Starter RabbitEars Webmaster
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    Before anyone asks, we're having a server problem. Hoping to get everything back up and running as soon as possible.

    - Trip
     
    KE4EST and Scott Greczkowski like this.
  2. Trip

    Trip Topic Starter RabbitEars Webmaster
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    Looks like we're back.

    - Trip
     
  3. Trip

    Trip Topic Starter RabbitEars Webmaster
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    Update: Server is still not behaving properly. We're working on it.

    - Trip
     
  4. Trip

    Trip Topic Starter RabbitEars Webmaster
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    Work on the server continues, no ETA.

    - Trip
     
    LMckin likes this.
  5. Trip

    Trip Topic Starter RabbitEars Webmaster
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    With many thanks to Scott for the fast turn-around, I'm getting set up on a new server. I'm hoping to be up and running shortly under a new address, temporarily, until the DNS change propagates for the regular one.

    - Trip
     
    Albiondon likes this.
  6. Trip

    Trip Topic Starter RabbitEars Webmaster
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    Okay, we're up and at least partially running: http://www.rabbitear.info

    That address is TEMPORARY; please do not change your bookmarks. The auto-scanner remains offline, as do the Longley-Rice coverage maps (upload in progress), the blog (database issue I need to track down), TSReader data captures (will be uploaded after the maps) and probably other things I haven't noticed. If you come across anything besides the things I mentioned that does not work, please post a message here and let me know so I can be sure to verify that it works when I'm done.

    - Trip
     
  7. Trip

    Trip Topic Starter RabbitEars Webmaster
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    Pulled it back down for a moment while I try something on the blog database.

    - Trip
     
  8. Trip

    Trip Topic Starter RabbitEars Webmaster
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    Should be back; blog still down with no ETA.

    - Trip
     
  9. Trip

    Trip Topic Starter RabbitEars Webmaster
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    I'm aware of the various Depreciation and Notice messages floating around. I will address that shortly.

    TSReader data is now available. Map upload continues.

    - Trip
     
  10. Trip

    Trip Topic Starter RabbitEars Webmaster
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    Not sure if anyone uses the strength search tool, which is a much slower version of TVFool, but I'm probably not going to reinstall the software that powers it. In the long term, the TVStudy software I am involved with at work will be adapted to replace it, which was the plan all along, but given the fresh start, I think I'm just going to let it go now.

    - Trip
     
    NoReDist likes this.
  11. localclassictvfan

    localclassictvfan SatelliteGuys Pro

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  12. Trip

    Trip Topic Starter RabbitEars Webmaster
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    Alright, we've started the process of pointing the rabbitears.info domain at the new server. Over the next 24-48 hours, it should become available there.

    The blog is still down with no ETA. Same for the auto-scanner. There's still quite a bit that I need to do on it, but it's functional enough that I don't feel panicked about it anymore.

    - Trip
     
    julesism and Albiondon like this.
  13. julesism

    julesism SatelliteGuys Family

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    happy to see most of the site is back :) I stopped my TVDX\bandscan script for now (Little Rock AR).
     
  14. Trip

    Trip Topic Starter RabbitEars Webmaster
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    There's no harm in letting it run; just means that it'll start recording again as soon as the server becomes available.

    - Trip
     
  15. localclassictvfan

    localclassictvfan SatelliteGuys Pro

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    It was working just went back down 10 pm cst.
     
  16. Trip

    Trip Topic Starter RabbitEars Webmaster
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    The temporary domain rabbitear.info (with no s) is no longer pointed at the new (temporary?) server, while work continues. rabbitears.info (with an s) should, by now, point to the new (temporary?) server until everything's settled.

    - Trip
     
  17. Trip

    Trip Topic Starter RabbitEars Webmaster
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    I will say this much for this experience, I now know I should not ever give up the site, whether in a sale to someone else or shutting it down. I've ceased updating RabbitEars this week while I wait for the old server to be repaired (hopefully), which I'm hoping will allow me to avoid having to do any database transfers back and forth. It has been the among the most trying times I've ever had. I constantly find myself trying to go and update it or look at it and it's very unnerving to find that I can't. Perhaps I'm a RabbitEars addict? :)

    I'm keeping a running list in my e-mail drafts of updates that need to be made in the non-FCC parts of the site and I'm up to about 10 things just since Thursday, not counting maps and FCC-related updates which I haven't been tracking. That's on top of code changes I want to do but can't at this time.

    I've also pointed rabbitear.info back at the new server for the time being.

    I want to thank everyone for their patience. We hope to have everything sorted, with any luck, over the Memorial Day weekend.

    - Trip
     
    FaT Air and NoReDist like this.
  18. julesism

    julesism SatelliteGuys Family

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    The site is awesome! I check my TVDX stats all the time and look at other tuner reports/maps often. I also look at the Longley-Rice coverage data for local channels often. I'm getting ready to buy my first home.... gotta make sure I'm picking a good spot with good signal/coverage :) Lots of excellent info on the site. Take your time/a breath getting it all sorted... it'll be business as usual soon :)
     
  19. Trip

    Trip Topic Starter RabbitEars Webmaster
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    Okay, so we're in the midst of a DNS update to move RabbitEars to a different server for at least a few weeks. This one should have MOST of the functionality we know and love. Right now, the auto-scanner is still down, as I will need Russ to set that up again, but almost everything else should be working. (I know the date on the front page for the latest blog entry is wrong.)

    Once I'm confident that everything is stable, I'll try to get caught up on updates. Thanks again for your patience on this.

    - Trip
     
  20. harshness

    harshness SatelliteGuys Master

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    If your registrar allows it, you can set your Time To Live (TTL) relatively low and it should shorten your DNS propagation times.

    The registrar that I use defaults to 1 hour but allows settings down to 30 minutes.
     

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