Why am I still with Dish?

[Jallen0]

After being a customer with Dish for almost 20 years today is the day where I sincerely have to question my decision to stay with Dish. Here is the one minute backstory:

I have a home location and I need to spend the next year somewhere else. My original location will keep all receivers and programming. My new location will, understandably, be a new location with new charges. I am not looking to move receivers or "stack" programming. I completely understand that.

Here is the issue I have major problems with. They are treating the new location as a completely new account with NO benefits from being a top-tier customer. This means credit checks, installation and "one-time" fees of over $200.00, no discounts, and a complete lack of respect.

I am so completely frustrated, and pissed, at this I simply cannot understand why I am staying with Dish Network. DIRT cannot change this, Loyalty stated that "Well sir, you are a new account, we just cannot give you any discounts at this time" and they ignore my other long-term account.

Right now I simply cannot understand why I am staying with Dish. They have absolutely no loyalty to their long-term customers.

 

[KAB]

Like you said in the other thread.

 

[dennispap]

It seems to me that if they are saying this is a completely new account, you should be able to get the new customer pricing and benefits. Maybe try under another family member name? It should be one way or the other, either a long term customer with some benefits or a new one with the new pricing.

 

[Scherrman]

After being a customer with Dish for almost 20 years today is the day where I sincerely have to question my decision to stay with Dish. Here is the one minute backstory:

I have a home location and I need to spend the next year somewhere else. My original location will keep all receivers and programming. My new location will, understandably, be a new location with new charges. I am not looking to move receivers or "stack" programming. I completely understand that.

Here is the issue I have major problems with. They are treating the new location as a completely new account with NO benefits from being a top-tier customer. This means credit checks, installation and "one-time" fees of over $200.00, no discounts, and a complete lack of respect.

I am so completely frustrated, and pissed, at this I simply cannot understand why I am staying with Dish Network. DIRT cannot change this, Loyalty stated that "Well sir, you are a new account, we just cannot give you any discounts at this time" and they ignore my other long-term account.

Right now I simply cannot understand why I am staying with Dish. They have absolutely no loyalty to their long-term customers.

If you are willing to set up a second account you can try under a spouse or family member's name possibly.

I'm not sure if they have ever offered new customer discounts on a second account. There are members here who have more than one account so maybe they can inform us.

If you are looking to have the same account working at two different locations then you are out of luck.

 

[Jallen0]

It's not even the discounts...it's the complete lack of acknowledgment for the last 18 years of being a customer. I frankly do not understand why they go out of their way to piss off a customer that has paid $200.00 plus a month for such a long period of time. All this is going to do is make me move.

I did get the new customer programming discounts, at least for 90 days. I received no discounts for the Hopper 3 because "it's a new technology, why would we offer discounts on it" It's statements like this that will kill Dish Network. Of course I am only one customer and, to be honest, Dish Network does not care about the individual customer.

 

[Patrick Smith]

It's the way it goes. It's called business

 

[boba]

Do you have a credit problem? That seems like the only reason you should have a $200 up front fee.

 

[Jallen0]

If you are looking to have the same account working at two different locations then you are out of luck.

Nope. No issues with paying programming fees for the second account.

Do you have a credit problem? That seems like the only reason you should have a $200 up front fee.

None. $150.00 fee is for asking for the Hopper 3. Rest is just regular fee stuff.

 

[Scherrman]

It's not even the discounts...it's the complete lack of acknowledgment for the last 18 years of being a customer. I frankly do not understand why they go out of their way to piss off a customer that has paid $200.00 plus a month for such a long period of time. All this is going to do is make me move.

I did get the new customer programming discounts, at least for 90 days. I received no discounts for the Hopper 3 because "it's a new technology, why would we offer discounts on it" It's statements like this that will kill Dish Network. Of course I am only one customer and, to be honest, Dish Network does not care about the individual customer.

You have a very specific case here. It has to be handled differently. Very, very few people have a need for a second account.

 

[Scherrman]

Nope. No issues with paying programming fees for the second account.




None. $150.00 fee is for asking for the Hopper 3. Rest is just regular fee stuff.

I'm curious who you are talking to. Are you calling Dish, online chat or working with DIRT?

 

[Jallen0]

You have a very specific case here. It has to be handled differently. Very, very few people have a need for a second account.

I agree 100%. That's why I cannot understand Dish's stance on this. Honestly if you have shown to Dish that you are a long-term customer and have something like this why write the rules to screw over that customer. Like you said, it's not like it's happening to every customer.

 

[Scherrman]

I agree 100%. That's why I cannot understand Dish's stance on this. Honestly if you have shown to Dish that you are a long-term customer and have something like this why write the rules to screw over that customer. Like you said, it's not like it's happening to every customer.

I don't think it's meant to screw over the customer at all.

 

[Jallen0]

It's the way it goes. It's called business

Patrick, I completely understand business. It's all about how a company runs their business. I like Apple and Apple products. I have zero issues paying a premium for their products because of their customer service and how they stand behind their products. In business and customer service it's all about perception. My perception of Dish Network has drastically changed.

 

[Patrick Smith]

Patrick, I completely understand business. It's all about how a company runs their business. I like Apple and Apple products. I have zero issues paying a premium for their products because of their customer service and how they stand behind their products. In business and customer service it's all about perception. My perception of Dish Network has drastically changed.

That's because they aren't giving you everything for free. That's not a Dish problem. You have one account. You got discounts when you signed up. That's that.

 

[Jallen0]

I'm curious who you are talking to. Are you calling Dish, online chat or working with DIRT?

I talked with a Dirt 3 days ago and was told there was nothing they could do. Today I talked with Loyalty again and he stated he could do nothing because it was a new account. He stated that my older account has nothing to do with this account. (this part is what really pisses me off) When I asked to talk with his supervisor he stated that there was no one above him.

 

[Scherrman]

I talked with a Dirt 3 days ago and was told there was nothing they could do. Today I talked with Loyalty again and he stated he could do nothing because it was a new account. He stated that my older account has nothing to do with this account. (this part is what really pisses me off) When I asked to talk with his supervisor he stated that there was no one above him.

I guess I should also ask what exactly it is you're looking for. Are you saying you want a second account set up with the exact same promotions that new customers are being offered right now?

 

[patmurphey]

I gather he wants a second account at a location where he will only reside for one year and doesn't want a 2 year commitment there. He should just bite the bullet and pay the cancellation fee at the end. Dish probably and reasonably calculates that it must be compensated for the cost of setting up the new location.

 

[dalyew]

That's because they aren't giving you everything for free. That's not a Dish problem. You have one account. You got discounts when you signed up. That's that.

I'm in business for over 30 years & if I had your attitude in running them I probably would have been in business for 3 months. Had a problem with a cellphone provider some years back which was part a family fault & part the provider's, they kindly reversed over $600 worth of charges. Add to that free high end phones occasionally as a thank you for being a loyal customer for over 12 years. At over $300 per month for 12 years they've done the math. Every time one of their competitors try to win my business I quickly decline because with their flexible policies towards long-term customers they pretty much have this individual for life & I personally have referred a lot more friends & families since. It's no wonder they are the fastest growing cell provider today.

Ditto for Amazon, vendors I've done business with & to my own loyal customers. Going that extra mile for a loyal customer only makes good business & we're not talking about just introductory discounts just to be competitive & win a new customer.

 

[Patrick Smith]

I'm in business for over 30 years & if I had your attitude in running them I probably would have been in business for 3 months. Had a problem with a cellphone provider some years back which was part a family fault & part the provider's, they kindly reversed over $600 worth of charges. Add to that free high end phones occasionally as a thank you for being a loyal customer for over 12 years. At over $300 per month for 12 years they've done the math. Every time one of their competitors try to win my business I quickly decline because with their flexible policies towards long-term customers they pretty much have this individual for life & I personally have referred a lot more friends & families since. It's no wonder they are the fastest growing cell provider today.

Ditto for Amazon, vendors I've done business with & to my own loyal customers. Going that extra mile for a loyal customer only makes good business & we're not talking about just introductory discounts just to be competitive & win a new customer.

I have had my own business for about 4 years now. I have no issues. My gut tells me we aren't getting the whole story.

 

[dalyew]

I talked with a Dirt 3 days ago and was told there was nothing they could do. Today I talked with Loyalty again and he stated he could do nothing because it was a new account. He stated that my older account has nothing to do with this account. (this part is what really pisses me off) When I asked to talk with his supervisor he stated that there was no one above him.

Reminded me why I dropped them a few years ago but I was only with them for a couple years. Had a defective original Hopper & just asked it to be replaced with a HWS without the $200 charge since my unit was defective. It wasn't that they couldn't do it that ticked me off but it was the supervisor's take it or leave it attitude. I was up to that point willing to live with their inferior pq, constant channel blackouts & dispute but that guy's attitude just pushed me over the edge to Direct that very week. And lo & behold, 1 month after I got a come back to Dish offer with a free HWS & hundreds of dollars of discounts & incentives that I wasn't even asking for originally.

The new Hopper, UI & price lock plans are tempting me to comeback but your story has brought some pause as it seems like although their equipment continue to improve their customer service still sucks.