Thanks ohsatelliteguy, but this is one reason I have spent over 12 hours of my cell minutes so far on this fiasco. I ask for confirmation, then a supervisor, and after hours they insist, INSIST that it will be done. But it's always another department that will do it. I've finally found that the "Promotions Dept" (back office) is the only area of the company able to make a change like swapping ownership on receivers, and countless emails have been sent by ERT reps to them, with projected correction times ranging variously from 24 hours to three weeks!
For the past two weeks I have only dealt with the Executive Resolutions Dept, and have their direct number, as well as the extension of each rep I've worked with there. Makes no difference though because none of those reps is around on my next call, so I have to explain the whole mess all over again; I guess they keep getting fired.
Several reps have even given me their email address, so I could send in proof that I own this receiver. Unfortunately every one of my emails to them have been bounced for "Doesn't like recipient". Then I am told that their email addresses are for internal use only! Well, why did they give me the address in the first place then?! To waste more time?!
I have concluded that it is not possible to fix this. So the next question is which receiver to get back to them? They'd never sent the return mailer boxes promised four weeks ago, and I am nearly out of time to return a receiver before they charge me. Alarmed, this week I asked them why and no answer, but supposedly they sent another box on the 26th. Yesterday I asked again and the rep asked for my email address so he could send me a mailing label. Of course it never arrived, I'm sure because of the internal email issue again. SUCKER!!
Not to mention the question of which receiver do I send in? Mine (older), which they think is leased, or theirs (new), which they think is owned. If I send in the one they think is leased, what if down the line they do an audit and find the actual leased one is missing? Of course they will charge me. What if I send in either one, but they decide that it's the wrong one someday in the future? I will be screwed. I've read here of customers being charged years later for receivers a tech took with them supposedly for turn-in.
So it's a true Catch 22. Dish just has a propensity to steal receivers... this is how the system is biased, and it did its job well from the very day I signed up. If you look around this forum you will find many others this has happened to as well. So this must be intentional.