Perhaps I'm going blind.
I agree completely.
One thing; these guys are always vague about is who is responsible for repairs. It seems like when it craps and you call it's a throw of the dice to see if you get a nice CSR that tells you can upgrade for free if you just sign up for X. Or maybe you can get a new one for shipping of 49.95. Or you get someone pissed off you tells you "tough it's out of warranty" so fork up 479 bucks. Or they tell you you can ship it at your expense and they will fix it and return it... price and time known.
I enjoy Dish as a secondary provider to my cable service (Bright House Networks - Tampa market). I lease all 3 of my boxes (622,211, and a plain old box for my kids room) and am on no commitment. I have been with them for 8 months or so and have had my leased 622 box replaced due to a bad software update. They were very good about replacing it but I lost several hours of movies recorded from Monsters HD and Starz. I wasn't happy but life goes on. But one thing I will not tolerate would be if I called to have my 622 replaced after a bad update and they asked me to pay for a repair or shipping. I would simply shut off service and tell them to f* off, and either go with DirecTV as my secondary or Verizon Fios when it comes to my neighborhood.
See, I have had good experiences with Dish from install to customer service calls and most everything in between. But I have read the horror stories on this website and have to say I would not tolerate being treated the way some people have been treated by Dish. One thing that really annoys me too is their audit process. I have done nothing wrong but if they called and alienated me with an audit, I would be totally pissed and probably tell them to go to hell. I also don't like the CEO/owner, or whatever he is these days, political views. I found out recently he is in bed with Hillary and well, that is just idiotic and not something I am too fond of.
Like I said though, Dish has been good to me and I enjoy their service. All I can say to others is not to put up with any BS. There are other options and you just don't have to take crap from a corporation like them.