I know that some people have had bad experiences with D* CSR's. I just wanted to add that the last couple of calls I made have been great.
I am currently receiving free Showtime for the loyalty program. I called alst week to see if I could get HBO instead. They said they couldn't change it as it is automatically programmed for what benefits I receive, but the CSR went ahead and gave me three months of HBO anyway. I also said that i was interested in adding a HD DVR to my account and wanted to see what deals or specials they had. They came back to me with this offer. $99 for the HD DVR and free installation. I told them that I would think about it and had to ask my wife. They said that they would note my account so when I called back I could get the same offer.
So yesterday my wife said to go ahead and place the order. I called today and repeated the offer from last week. The CSR says he can do better. He comes back with a free HD DVR and installation. The installation includes installing the HD DVR (two lines) as well as running a line to the master bedroom so I can move my existing H21 into the bedroom.
My installation isn't until 10/22 but I can wait and I couldn't be more pleased!
I am currently receiving free Showtime for the loyalty program. I called alst week to see if I could get HBO instead. They said they couldn't change it as it is automatically programmed for what benefits I receive, but the CSR went ahead and gave me three months of HBO anyway. I also said that i was interested in adding a HD DVR to my account and wanted to see what deals or specials they had. They came back to me with this offer. $99 for the HD DVR and free installation. I told them that I would think about it and had to ask my wife. They said that they would note my account so when I called back I could get the same offer.
So yesterday my wife said to go ahead and place the order. I called today and repeated the offer from last week. The CSR says he can do better. He comes back with a free HD DVR and installation. The installation includes installing the HD DVR (two lines) as well as running a line to the master bedroom so I can move my existing H21 into the bedroom.
My installation isn't until 10/22 but I can wait and I couldn't be more pleased!