vip 612 ,is it usable?
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We purchased an HDTV in November 2009 hooked it up to our existing 625 and it worked fine. A few days later we received the 612 and since then we have had trouble in viewing recorded programs and real time programs that we have paused or either rewound. We have had 3 612’s in our home with the same problems occurring. The audio and video drops out, hiccups and sometimes jumps back to a previous frame. This happens on all recordings. We had the 625 moved to our TV upstairs and it works fine. We have talked to techs on the phone, in the US and other countries, unplugged, plugged, reset numerous times. We understand the Dish Network techs can only take you so far with a problem like this. We have gotten numerous answers on what to do with no success! We are tired of being technicians and not getting paid for it! We have had our tech. out to our home numerous time, changing cables, checking the dish, troubleshooting all the possibilities and no success. Finally we had a Dish Network Specialist come to our home 2 days ago and his report suggested to replace all the cable in out new home because he thought we were getting water in the cable lines and straighten a cable in the wall that had a sharp bend in it.
How could this be water in the cable when the old TV and new HDTV worked fine with the 625?
How could this be the cable when the problem is only when the image has already been digitized to the disc? Does the image jump back through the lines after it has been recorded on the disc? My common sense and my little knowledge says no. especially reading all the complaints on this site! This makes us upset that we should disturb the structure of our new home to replace all the cable when the upstairs TV works fine, the new HDTV worked fine with the 625 but started messing up after it was hooked up to the 612. I remind you we have had THREE 612’s and all of them have malfunctioned. We were offered $50 and a hook up to a 722K but after 3 months we would have to pay for the 722K which is for more hookups than we need and more money for us to pay! This was an insult! We will not pay for a higher ranking receiver when we have been sold a faulty product! Why can’t Dish Network just admit that they have a faulty product and make it right with us? We have been good customers for over 10 years. We want some fair service. We would not recommend the 612 to anyone.
How could this be water in the cable when the old TV and new HDTV worked fine with the 625?
How could this be the cable when the problem is only when the image has already been digitized to the disc? Does the image jump back through the lines after it has been recorded on the disc? My common sense and my little knowledge says no. especially reading all the complaints on this site! This makes us upset that we should disturb the structure of our new home to replace all the cable when the upstairs TV works fine, the new HDTV worked fine with the 625 but started messing up after it was hooked up to the 612. I remind you we have had THREE 612’s and all of them have malfunctioned. We were offered $50 and a hook up to a 722K but after 3 months we would have to pay for the 722K which is for more hookups than we need and more money for us to pay! This was an insult! We will not pay for a higher ranking receiver when we have been sold a faulty product! Why can’t Dish Network just admit that they have a faulty product and make it right with us? We have been good customers for over 10 years. We want some fair service. We would not recommend the 612 to anyone.
I purchased NIB Vip612 from Radio Shack year ago. It worked fine some three months. Then it started rebooting itself and locking up. Called finally Dish and they replaced my receiver. Have had new one about four months now and everything work just fine; OTA, EHD, HD programming and SD no problems at all. Sounds like some boxes have issues but if you are lucky to get solid box, it is a good receiver.
Thanks. I have a 622, 722(mine) and a 625 that Dish is swapping to a 722 to get us on the Eastern Arc. I was just curious what the cost would be to split the 722 into 2 different boxes. Not a lot, $20 vs. $17, but my young one that is fed off of TV2 doesn't really have the space for a box anyway. My 16YO will enjoy the HD, the 8YO won't really notice she isn't getting it anyway.
If they found issue with your cabling no matter how many 612's they install they will all continue to foul up. Taking into consideration your other receiver prior to the HD install worked just fine. Alterations in your system were made to your cable when the new dish was installed and if the quality guy found issue w/ it I'd consider letting them replace it. The chances of you getting three 612's with issues is very very slim. From my experience Dish Network stands behind their product and will work with you.
Ours seems to be getting worse. Sometimes it stops responding to the remote and then all at once all of those stacked commands go off. Sometimes it reboots itself and sometimes a message screen flashes rapidly. I think I'm going to ask Dish for another one and if that one acts up, I'll ask them to change it out for a different model.
I praised the 612 but no more. The peace of junk has been having problems with the remote not responding. Today it has been really bad. I rebooted it twice already. I press buttons and it does nothing then they all go off at once. One time it even froze when trying to watch a recorded program. Also the skipping when watching HD content delayed or recorded is starting to get on my nerves. One time I was watching something and it skipped for over 10 seconds. I completely missed what was being said.
Can I buy a 722k here and return the lease 612 I have now? Dish will not give me one without first hooking it up to a cruddy SDTV. Hello I want two tuners for a reason so I can record and watch something. Does me no good if the second tuner is hooked up to another TV in use.
Can I buy a 722k here and return the lease 612 I have now? Dish will not give me one without first hooking it up to a cruddy SDTV. Hello I want two tuners for a reason so I can record and watch something. Does me no good if the second tuner is hooked up to another TV in use.
Ours went nuts yesterday. It froze a couple of times. It wouldn't respond to the remote and it rebooted itself about 10 times. Today it was absolutely fine. Go figure. The only difference between today and yesterday is the weather. It was windy, rainy and we had electrical dips. Maybe the thing is really sensitive to crappy power. Does anyone have theirs on a line conditioner or a UPS?
Even when it does work, the skip back X seconds is quirky. It seem so go back about 7 seconds on the first press and then jumps 30 on the next.
I don't use a UPS for my setup. Only on my computer.
After a while the remote worked like it was suppose too.
After a while the remote worked like it was suppose too.
I got a 612 about 2 weeks ago as a second receiver, because of the 110/119/61.5 problems,and my EA upgrade. We wanted to have a second HD receiver, so the timing was great. The first one rebooted 6 times the first evening,exactally as you described. The second evening was a little better with 4 reboots. I purchased a new Sony Bravia KDL-32EX400, on sale, and replaced our older Panasonic anolg only set. HDMI input was extremely slow to come on, sometimes over 180 seconds. (I was not using the Bravia HDMI sync ) RGB inputs were fine. Once in awhile it would come on normally, when it came on everything was fine (except the lock up/reboots). I brought the TV downstairs and it worked every time with My 722 . I got a replacement 612 and installed it this morning, so far so good, no reboots and HDMI input is working perfectly! Weird...
I talked to Dish support and they had me plug the 612 directly into a wall outlet bypassing the surge suppressor I had been using and since then it hasn't rebooted on it's own. However, a few times it stopped responding to the remote and I had to do a manual reboot. Even when it's working without reboots or it stops responding to the remote it's quick quirky when using the skip back feature. My wife and I both hate it. I still might ask them to replace it with another one or possibly another model.
Hey folks. I am a Dish Tech (FSS 4) and have extensive experience dealing with receivers. The 612 is an excellent receiver and have seen very few problems with them. I swap more 622's and 722's (K and VIP) then I do with the 612's. By far the 622 has the most problems of any receiver I deal with. Personally, I own a 612 for the last year and have never had any problems with it. The only down fall on the 612 is no PIP, where as the 722/622 have PIP capabilty only when using the receiver in single mode. Hope this helps!
Must be luck of the draw, cause I had 6 of them in 3 months and they all showed the same problems. They swapped one for a 722k and I have had that for a month and a half now, same setup, same location, same wires, no problems.
My 612 has been working fine since I last posted here. On 03-14-2010 it was going nuts with the remote not responding. It has been fine since. By the way I have the new learning remote.
Even if the problem isn't widespread, it's obvious the ones that act up exhibit the same problems. As I stated previously my 612K has not rebooted (as far as I know) rebooted itself since taking it off the surge suppressor. In my opinion these units seem to be very sensitive to bad power.
I still don't like the way the skip back function works compared to the 625 and 510 I had before.
