Directv is causing the problem themselves, and then complaining about it, and then blaming the customer.
"Hey look everybody, we have a new HR24 receiver and its wicked fast!". Then they get their dbstalk sock puppets to put out a 'first look' with performance data.
Wait...not so fast. You cant have one if you want one, because our system wont allow that and we dont think thats a problem. In fact, the problem is that after we dangled the steak over the dogs nose that the dog still wants the steak. And it ought to quit annoying me about it!
If they like this 'one size fits all, now dont bother me' process, then make the model numbers of all the dvr's the same. Its just a "High Def DVR". By creating separate model numbers that are visible to the customer, you're going to create a demand for the new one/silver one/500gb one/better PQ version/etc.
So pick the side of the knife you want. If you want to beat your chest about having a hot new product, be prepared to dole them out to customers who want them. And you better sure as sh*t not get mad when they want them, thats ridiculous. Its like Apple beating their chest about the iphone 4 and when you order one they send you one of those brick sized phones and say "hell, its a phone...it makes calls...now quit whining about it and put all your complaints in this one thread so it doesnt bug us as much!". Yeah, right.
The guy that said Directv is screwed up because of the early termination fees and the lock on the football package might be right. They've retained some customers due to financial considerations and a monopoly, and thats made them brave. But we'll have to see how long that rubber band stretches. My contract is up, and I'm absolutely, positively not going to enter into another one. Eventually my receivers will get old and ugly and if directv keeps replacing them with refurbished HR20/21/22/23's out of stock and
I have to keep yelling "HEY! I'm pushing a button here!!!" at the tv four or five times a day, the non contract options are going to start looking pretty good.