Dish no longer allows customers that have NLOS to cancel out of contract.
- Thread starter robotek
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I know for a fact (at least a month ago) that if a DirecTV tech comes out and you do not have LOS they will void your contract, no penalty. But you know how these competitors are, if one is doing it and it's working the other might just do the same, so we'll see if Direct starts charging the ETF.
Close enough?
Not really enough, I don't know who he is, but I sure dislike him now.....
I know every apt ive moved into ive made sure i can A. Install a satellite on a pole and B. Make sure there is LOS. On top of that im not even under contract and I have no desire to use suddenlink cable(Internet is awesome not tv) or directv or U-verse.
It is TRUE. I've seen it a couple times. A lady moved into a townhome who's association didn't allow dishes on the roof. her patio didn't have LOS so I had to cancel the movers. She had 9 months left on her contract and Dish would not allow her out of the contract. They made her pay the balance of the cancellation fee. It has been in effect since March. It is real and it is really sh!tty.
I don't know about you guys, but I see a silver lining here. If you are contracting and your contract allows custom fees, the customer would be much more willing to pay extra to get the system installed...
In TheOak's case on page 2, I would have waited on getting a hopper if I knew I might get relocated to another country. Your case would be different if you were a year in your contract and the circumstance came up.
You enter into a 2 year contract in order to get new equipment, free installation, reduced service fees, or whatever. Then, after a year or so or receiving the perks, you want to get out of the contract. You weren't forced at gunpoint to enter the contract. You had other options at the time. Am I the only one here who sees Dish's point of view?
I understand that things happen, and that sometimes a move is necessary. But, how is that Dish's fault? I can understand where it might be in Dish's best interest to show some lenience, but I certainly don't think they are the big boogyboo for now letting someone out of a contract in which Dish already has a considerable investment.
I understand that things happen, and that sometimes a move is necessary. But, how is that Dish's fault? I can understand where it might be in Dish's best interest to show some lenience, but I certainly don't think they are the big boogyboo for now letting someone out of a contract in which Dish already has a considerable investment.
The only thing Dish has invested in is the installation at the old place. If you own your own receivers, then they aren't Dish's to begin with. If they are leased, then they go back to Dish, and again Dish is not "out" anything.
So... Bottom line this is a scummy policy.
So... Bottom line this is a scummy policy.
It's in the 2 year agreement:
"If prior to the end of your term commitment, your service is disconnected for any reason or you downgrade your programming below a Required Minimum Programming Package (as defined below), and all programming and other charges for your term commitment have not yet been paid in full, you agree to pay, and we will automatically charge, a cancellation fee to your DISH account or Qualifying Card (as defined below), at our option."
and "***You are still bound by this Agreement if you change your residence."
So if you move to another address that has nlos for dish, then you are subject to the cancellation fee. They're not charging you for a service they can't provide, they're charging you for disconnecting your service before your 2 year commitment was over.
Now, it has been my experience as a tech in the field that usually they waive the cancellation fee when we tag and notate the account as having nlos at a new residence on a dish mover. But, they've always had the right to charge it if they wanted to. I personally believe they should waive it in most of those instances, as it would build better customer relations.
"If prior to the end of your term commitment, your service is disconnected for any reason or you downgrade your programming below a Required Minimum Programming Package (as defined below), and all programming and other charges for your term commitment have not yet been paid in full, you agree to pay, and we will automatically charge, a cancellation fee to your DISH account or Qualifying Card (as defined below), at our option."
and "***You are still bound by this Agreement if you change your residence."
So if you move to another address that has nlos for dish, then you are subject to the cancellation fee. They're not charging you for a service they can't provide, they're charging you for disconnecting your service before your 2 year commitment was over.
Now, it has been my experience as a tech in the field that usually they waive the cancellation fee when we tag and notate the account as having nlos at a new residence on a dish mover. But, they've always had the right to charge it if they wanted to. I personally believe they should waive it in most of those instances, as it would build better customer relations.
I don't agree. Dish has always provided me with new equipment. so I don't see how getting their leased equipment back is helpful to them. They also don't get the dish back. But, more importantly, they lose revenue from giving a reduced rate for a year or so. In my case, for 12 months I'm getting a $70 package for $45. That's $25 per month for 12 months they are losing if I opt out of the contract after a year.
That's why people enter two year contracts, to save them money. If they terminate early, then Dish is losing the money that the customer saved.
This is no different than Verizon furnishing a new $650 phone in return for you paying them for two years. If you quit paying them after one year, they're losing money. That's why there's an ETF of $350.
Contracts are entered into to benefit both parties, and they should bind both parties.
Yes it is.
Don't be an idiot. There are plenty of homes in urban and suburban locations with no LOS. Contrary to Charlie's recent statement, we don't all live on farms.
You are one of the few.
That's a bingo!
There's no way in Hell that phone is $650. An ETF is nothing more than a last-ditch money grab from the provider after they've lost your business.
No I wouldn't want to but it's written in text on the documents that you sign that you are subject to an early termination fee before your two year contract is up. The same thing applies to cellphone carriers such as Sprint, Verizon, and AT&T. You're only subjected to a two year agreement if you lease the hardware and use Dish Mover. While I don't see any reason to own a dish receiver if you don't want a two year contract buy your hardware for the full price.
Last time I looked(sometime around 2008) the fees were only something close to $15/month for every remaining month on your contract.
Sounds like they may be enforcing it because of the release of the Hopper hardware. For what Dish is charging old and new customers alike for the hardware for people who lease and sign the two year agreements they are losing money from the hardware but hoping to recover it back in hardware & programming fees. Still it "sucks" but it's what people agree to when they sign the two year agreements.
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