Hello - I have had no luck getting info from Directv and found this website and hoping you can help. I had an HDTV installation set for today, but when the installer called he asked some questions and he decided that I should call DirecTV back because he said he had to run additional coax for HDTV to work. Now, What I ordered was JUST HDTV, NO DVR. What I have now is standard DirecTV with two receivers. When I ordered HDTV, the Tech support team at DirecTV said they only need to replace the dish and box and that's all. This is for just ONE of the TV's. The other is remaining Standard.
So, my question to any experts out there is, if I already have standard service, why did the installer say he needed to add another coax which would entail digging up my yard, drilling into the house, running the new cable up to the attic where the junction box is, then snaking it back down? DirecTV said sometimes they try and make money off you by doing unneeded work?
I don't know - When I look outside, I see a double coax that probably splits when it gets to the junction box in the attic. Who has the answer? Is the double coax coming in what I need for HDTV and still get a standard signal on the non-HDTV receiver?
I hope I explained myself properly.
Thanks!!!
Joe
So, my question to any experts out there is, if I already have standard service, why did the installer say he needed to add another coax which would entail digging up my yard, drilling into the house, running the new cable up to the attic where the junction box is, then snaking it back down? DirecTV said sometimes they try and make money off you by doing unneeded work?
I don't know - When I look outside, I see a double coax that probably splits when it gets to the junction box in the attic. Who has the answer? Is the double coax coming in what I need for HDTV and still get a standard signal on the non-HDTV receiver?
I hope I explained myself properly.
Thanks!!!
Joe