Receiver won't respond to any command. Ideas?

[doublek97]

My Genie receiver is stuck on a particular channel and won't respond to any commands. I have two other televisions with remotes, and they are functioning fine.

I first thought it was a battery issue, but after trying to other batteries I had in the house and then going to the store for brand new batteries, it's clear the batteries aren't the issue.

I tried resetting the receiver, and that did not good -- it goes back to the same station again. I even unplugged everything for 30 minutes and restarted the works - to no avail. I am stuck on the same channel, and it won't respond to any command.

Any ideas?

 

[ejb1980]

I assume this is an HR34.

You'll have to RBR the front.

 

[Jimbo]

I assume this is an HR34.

You'll have to RBR the front.

Sounds like he already tried that and it didn't help ....

I would still try it again.

 

[david_gilbert]

dumb question, but did you possibly move the remote switch? I would try one of the other remotes if that is not it.

 

[andrewj0781]

Does the front panel respond?


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[raoul5788]

Since you did a hard reboot by unplugging it, my guess is that the box is toast.

 

[Drucifer]

My Genie receiver is stuck on a particular channel and won't respond to any commands. I have two other televisions with remotes, and they are functioning fine.

I first thought it was a battery issue, but after trying to other batteries I had in the house and then going to the store for brand new batteries, it's clear the batteries aren't the issue.

I tried resetting the receiver, and that did not good -- it goes back to the same station again. I even unplugged everything for 30 minutes and restarted the works - to no avail. I am stuck on the same channel, and it won't respond to any command.

Any ideas?

Does it function from the DVR front panel?