I'm not sure if this was covered or not, I've tried sifting through the posts but can't seem to find anything similar.
We signed up in Sept of last year. 2 year price lock.
Our last regular bill of November showed: Flex Pack w/DVR -- $39.99
The there was an eautopay discount of -$5
Net pay for Flex Pack w/DVR = $34.99
Come January, the bill now shows: Flex Pack ---- $34.99
Eautopay discount -$5
But they broke out and added: Hopper DVR service --- $15
and added: Hopper discount -$5
Now the new net pay for Flex pack, and DVR = $39.99
So our bill went up $5 a month, even though we are on a 2 year price lock starting in September of 2016. I've was on the phone for 1-1/2 hours on Tuesday until they finally agreed with me, sent a form to some "accounting" department. Would be resolved in 48 hours and get a call. Nothing happened. On the phone again today for 45 minutes. Same story, would update the form, should be resolved soon. Just wait and see what the February bill brings. Uh huh....not holding my breath.
Any suggestions? Anyone else have this issue?
Thanks.
We signed up in Sept of last year. 2 year price lock.
Our last regular bill of November showed: Flex Pack w/DVR -- $39.99
The there was an eautopay discount of -$5
Net pay for Flex Pack w/DVR = $34.99
Come January, the bill now shows: Flex Pack ---- $34.99
Eautopay discount -$5
But they broke out and added: Hopper DVR service --- $15
and added: Hopper discount -$5
Now the new net pay for Flex pack, and DVR = $39.99
So our bill went up $5 a month, even though we are on a 2 year price lock starting in September of 2016. I've was on the phone for 1-1/2 hours on Tuesday until they finally agreed with me, sent a form to some "accounting" department. Would be resolved in 48 hours and get a call. Nothing happened. On the phone again today for 45 minutes. Same story, would update the form, should be resolved soon. Just wait and see what the February bill brings. Uh huh....not holding my breath.
Any suggestions? Anyone else have this issue?
Thanks.