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Thanks for the tips. So what happens when the new HD national channels come out later this year? Would I have better luck upgrading to the HR20 at that time? I don't think HD locals are coming to my area any time soon, and I'm not too concerned about that since I have an antenna on my roof...

I don't know if I'm considered an "A-List" customer or not. I have had the HD package on my account ever since I bought the HR10-250 about 2 years ago. The reason I only have the Family Plan instead of one of the other more comprehensive plans is because I want them in HD. I can't really...

Thanks for the suggestions. I did call the support number and got to the retention department. However, I was unsuccessful at getting an acceptable deal. He (Louis or Luis, something like that) wanted to charge me $299 for the HR20 upgrade but said he would give me a $100 credit. I told him...

I'm currently own an HR10-250 receiver and have two dishes on my roof (one for locals). I have the Family programming package with the added HD package and of course, DVR service. I purchased the HR10-250 from Value Electronics a couple of years ago when it was still over $800. At that time...

Good questions.... here are the details: According to Antennaweb.org, I am appx 14 miles from 3 of the big networks (3 of them are at the same tower farm). The other one is about 4 miles facing the other direction. The funny thing is that out of the 3 stations that are at the same tower...

Yes, I have the 6.3 upgrade, though the dropouts were occuring before that. However, it was just recently (post-upgrade) that I noticed the one tuner at a lower signal than the other. In particular, my internal Tuner 1 is lower than Tuner 2 for most channels.

Thanks for the tip. Do you think an amplifier would help in my situation given that I am pretty close to the towers as it is and that my signal is near 90 on most of the local channels already? The problem is that they drop down to 70 or so sporadtically but then go back up to near 90. So...

I've had my HR10 for quite some time now but the last few months I've been having trouble with my ATSC tuner(s). The audio/video will drop out at an unacceptable level on certain local channels. I've been up on my roof to adjust the antenna and I can get most of the channels to come in okay...

I'm still not getting the update even after forcing a call and resetting my receiver. How long does it usually take to "roll out" an update like this? A week? 2 weeks? A month?

Done. Why would my e-mail be blocked, out of curiosity?

Thanks for the info Robert. I wasn't upset about not getting an e-mail response because you guys have always been great about that in the past. For the record, however, I sent it to rzohn@valueelectronics.com first and after a couple of days, I sent it again to sales@valueelectronics.com...

...upgrade to the HR20 for free or a "small fee". How should those of us in this situation proceed? Would we have to order the HR20 directly from D* or could we order it from you guys and get a credit? I don't want to be stuck paying $300 when I really don't *need* to upgrade to the HR20...

If you notice on Best Buy's website, they have listed as "new" the HR20-250 for $399: http://www.bestbuy.com/site/olspage.jsp?skuId=7959051&st=directv&lp=1&type=product&cp=1&id=1155071079972 So I have to ask 1) are they using the wrong model number (shouldn't it be HR20-700) and 2) why are...

Still no official confirmation (other than the website link that was changed) that this upgrade is still coming?

I have an oval dish and a round dish for locals on my roof, as well as a 6x8 multiswitch. 4 cables are running from the oval dish to the multiswitch, 1 cable is running from the round dish into the multiswitch. That leaves one "flex port" open on the multiswitch. So I have an OTA antenna up...

...indoor antennas (Zenith Silver and Jensen amplified) and both caused a lot of dropouts even though the actual signal strength was good (75-90). When I installed the antenna on the roof, I'm now getting all of my locals without dropouts and I have diplexed into my D* cables and it works great.

Robert, I never heard back from you but I did get my replacement HR10-250 yesterday and it works great (so far). I do have a question about the 5 year extended warranty though: I assume the warranty card/info will be coming some time soon, but how I will ensure that it is for the NEW unit...

...soon via MPEG4, then I have probably more than a year until I'd need to switch anyway. 2) From everything I've read, we'll be taken care of by D*. Again, it may be naive, but they should know that if I'm paying this much for a HD DVR, there's no way I'd stay with them if they forced me...

I got an exchange on my unit and the new one has no date on the back, and others said that the newer ones don't. Anyway, the HDMI port on the new one works fine, but I'm not holding my breath. If it goes bad, I'll wait until there is some hard evidence that they have actually fixed the...

...I'm using the right primary network in the settings menu. 2) Who would I need to contact to get this problem fixed - the local station or D*? 3) Is there a way to force a guide download just in case this was just a glitch and might be fixed with the next guide update? (How often does...

I'm using the D* HR10-250 receiver with an OTA antenna hooked into it for HD locals. The program guide shows all of the OTA channels and has guide data for all channels except ABC. When I first hooked it up, it showed the guide data, but now ABC shows "SIGN OFF" for all time slots throughout...

...other day to ask for an exchange for my HR10-250 that has a dead HDMI port. I spoke with Graham, who told me he gladly take care of it by calling D* and arranging for a replacement. When I got home from work that night, he had written me an e-mail asking for the make and model of my TV...

Okay, I have the Jensen TV931 indoor antenna that is amplified. I've also tried the Zenith Silver Sensor. I just got D* hooked up with the HR10-250 but I was previously using my TV's built-in tuner with both of these antennas. Anyway, I get strange dropouts that I wanted to ask you about...

Just finished getting D* installed with the HR10-250 receiver. Everything works perfectly if I use the component video cables, but if I try HDMI, I get nothing - no picture at all. I'm hooking up to a 50" RCA DLP HDTV (LPW162) and made sure I switched to the HDMI input on the TV itself. The...

Whew! Everything went fine. Thanks for the help. The only thing not working is HDMI output to my RCA DLP HDTV. But I'm going to post a question about that in the DVR forum.