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    Call from the Audit Department.... what's next?

    smart cards in receivers have a numerical limit of aprox 9 and a monetary limit of (i think) 60 bucks, also they will stay on the receivers sc forever and at a point after a ppv sits on the receiver so long the receiver will prevent more ppv's from being ordered until a smart card update is...
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    Interactive channel out of date.

    well i make 9 bucks an hour which is really good for this area (southern west virginia)
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    Being charged for lease receiver

    if somehow you upgrade through dish n up promotion then the receivers have a lease fee no matter how many receivers you have, even if you have only one
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    New Call Center

    the call center is going to be in texas, i was hoping in sc also but they decided against it for whatever reason
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    KBS included in the free PI pack?

    Network: KBS WORLD Channel Name: KBSWD Category: INTERNATIONAL Description: KBS World, a Korean-language ... sitcoms, dramas, documentaries and current affair programs. Available at no additional cost to DISH Network customers with subscription to qualifying programming. Requires...
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    Thinking about cancelling

    if you had the service installed after april 12th than you are under a 30 day satisfaction guarentee, only for new customers, and there is no grace period on any of our promotions anymore except for the 30 day mbg which is just an experiment right now, also if you signed a work order than you...
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    Interactive channel out of date.

    thanks, i try my best, although i should get paid for this, jk, lol
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    DISH billing abuse

    i would have to know the account number or the home phone number to pull it up but sometimes if you make a payment for example a payment for 299.99 on one billing cycle you will not get another bill for a while until the dish is installed because the payment is taken immediately and posts to the...
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    OTA HD Antenna Install

    i will definitely research that, they never let us watch the charlie chats and not only that but like i have std on so many posts, dishnetwork has no internal communication system. but will research in the company intranet and will get back to ya
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    Interactive channel out of date.

    i work at echostar and we stink at updating (not my choice) just look on the internet, and the company intranet sucks to, like i said in another thread the internal communication system stinks
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    Digital Home Advantage

    just call in and ask for hd in a box the csr should and supposed to give you the option to have installed or shipped
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    Calling Dish Network to upgrade

    well to answer your question you get an ant upgrade but it would be a dish 1000 upgrade not a ota hd ant you will have to go to radio shack for that, and yes we outsource to the philippines, i think it is terrible, but they tell us to tell you, ' we are an equal oppurtunity employer '
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    Will DNS go away if I sign up for locals?

    thats true but the fcc audits the accounts once a month or so and if they find that you have both and you are not allowed to then dish will get fined and the programming will be removed, but it is a chance you can take, if you do lose them you can always submit a waiver to try and get them back...
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    Call from the Audit Department.... what's next?

    if they cannot contact you they will place a note on your account that will give you 48 hours, if you fail to call in, not that you would know you had to lol, they would turn you off which would prompt you to call in, i agree very annoying, and i have had customers cancel because of the audit...
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    OTA HD Antenna Install

    well i am a csr and i have been working there for a while, i have run into this question before, and my answer from sups and managers are that the ant we provide are only for sd channels you will have to get a hd ant, i would contact radio shack thats what i always tell my customers, or you can...
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    They win. I give up.

    this is for brewer 4 the lnb's were charged because someone in the service department wasn't doing there job, i work for dish and it happens a lot, sorry about the auto-batch, there is no way to track the lnb and if the dude in service department doesn't do things right you will get charged
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    Spot Beams

    you may have to get your dish repointed or get a larger dish for your locals if you live on the outer edge of the spot beam, oh and some of the locals have been recently converted to spot beam that may be why you are getting the problem now, or the locals have been switched to the new 118.7...
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    Being charged for lease receiver

    if you don't have the lease fee changed to additional outlet fee then you will have to return the receiver if you ever disconnect, but then again it is always covered under warrenty because it shows as leased
  19. R

    Being charged for lease receiver

    well you need to call and have the lease fee changed to an additional outlet fee because it sounds to me that when someone activated it they selected leased instead of purchased, i have seen it a million times and it even happened to me, but make sure also that your receiver is connected to a...
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    Info needed on recent Dish rebate offer

    the rebate form is at www.dishnetwork.com/100back, but if it has been more than 60 days your not going to get it back, sorry, that is one thing i hate about that promotion, also you can call in and adv you don't have internet access and they will send a rebate form to you, and just so you know...
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    I need DVR receiver advice.

    well if this helps the contracts would over lap not add on another 18 months, another way you can avoid the contract is to purchse the receiver and have it installed i believe that would be around 799 or something just ask for the 'hd in a box' and if the agent doesn't know what you are talking...
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    DISH billing abuse

    billing issues well you just need to speak with someone that will go over the bill with you, if you get somebody in orange (overseas) you are going to get even more confused, when you get them just ask to speak with an account specialist most of the time they are veteran agents and the know how...
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    My Dish'n It Up Experience

    i did read the entire thread stupid, why wouldn't i, thats why i replied to help answer your question and others. I don't need this on my day off, you customers are stupid as sh*t anyway you expect so damn much. and i hope they do block me, i have to answer your dumb questions on the phone and i...
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    Has anyone had problems getting HD equip?

    you need to call and ask about dish n it up and if they are from the phillipines call center you are pretty much pissing in the wind, they are contracted and they really don't care if they know dish products or not.. but you have to qualify for the dish n it up offer first, and you can view...
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    I want 2 receivers in 1 room, why can't I split from the wall to the receivers?

    bad bad bad idea, you will not be able to activate the 322. lease reciever only.... contact the seller and make him send you another 311