There was a time when Uncle Chuck decided to cut the work load off his inhouse crew, routes became lighter, quality was a demand in order to gain a profit, then they found that majority of crews still didn't give a hoot not any more money being made, so the workload went back up, if he can't make money doing quality, then give it quantity.
I agree with your Ma and Pop scenario, in my opinion with today's cut throat industry that it has became with cheaper labor it hard to compete, lots of people it comes down to the dollar.
There needs to be some sort of a union, degree or something, I don't know. All this foreign trade this and that (I'll stop there).....
Issue with local retailers (not much experienced) is with today's mentality of people constantly switching back and forth (cell phone 4 example) contracts are broken and the retailer eats it, there no such thing as a legal and binding contract anymore.
I partnered a ownership in a lighting maintenance company for about 8 years, I made bookoo bucks traveled the country contracting with major retailers, money was good, only worked 6 months a year then costs went up, cheap, cheap labor came in and became cut throat industry, I canned my partnership and got out, looks good I did as it's even worse now then what it was then. Perhaps it was my strategy, maybe not, times are changing....... all this email on the go crap needs to go.