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Last reply · posted in DISH Network Support Forum
I had a third receiver (722) installed - also leased - from Dish the other day. They had told me about the $99 upgrade fee for adding the third receiver, which I had no problems with.... I already have a 622 and a 211 receiver - all leased from Dish.

When the installer showed up and looked at my configuration, he said that I need to have a DPP44 switch, which he does not have on him, so he will have to reschedule. He informed me that he will have the DPP44 added to my workorder and I should wait till the following day and reschedule a new appointment, since it was Sunday evening already.

I called on Monday and they confirmed that I indeed now had a DPP44 on my workorder and scheduled my new install. On the scheduled install date, the installer came and did a great job of installing everything, as I had hoped.

Today, when I checked online, I was surprised to see that there's a charge of $199 for a switch and $99 for the receiver....

So, my question is this - should I have to pay for the switch - Shouldn't it be part of the install? I was NEVER informed by DISH or anyone that I would have to pay for the switch.....

I wanted to get some feedback, before I called customer service - so any suggestions are welcome...

Thanks
20 Replies · 3800 views
Pepper
until he discovers sci-fi isn't in HD
D
Let's be clear, and I know this form personal experience:
If this is a Dish Upgrade, then there is never a charge for the switch, unless a contractor is trying to cheat you. There may be charges for not exchanging a box or additional cable runs that are beyond the upgrade, such as adding a box in addition of the upgrade, but not the switch. As a rule, a Dish upgrade will always include all costs (labor, switches, additional dishes, whatever) so that you continue to receive the same channels and service to all TV's as before the upgrade, and that means EVERYTHING. If the sub is adding more than that, then they may have additional charges.

An example: My aunt had a 508 (leased), 301, and 522(leased). She wanted to upgrade to an additional dual tuner DVR, the 625. Dish was very clear, if she wanted to keep the 508, there would be a one-time fee of about $50 for the box, or she could exchange the 508 for the 625 and have NO ADDITIONAL FEES other than the flat upgrade. In either case, Dish would not charge for ANY additional equipment to make the system function properly, including all switches and cable runs (I have had others upgraded the additional fee route for keeping the box that will exceed the 4 tuner limit, and Dish DOES provide all necessary switches, cable runs, dishes, EVERYTHING!)

My Aunt chose to exchange the 508 for the 625, and keep her owned 301. Her configuration at that time absolutely required at least a switch or some additional hardware from Dish to accommodate the new 625 along with her 522 and 301. Dish again, assured that ANY additional hardware required would be provided at NO ADDITIONAL CHARGE, as always has been the case in may experience.

Well a contractor, not Dish company, installer shows up for the upgrade, takes a look at the set-up and says, "Well, I'm gonna have to charge you for some additional equipment to make this work." I then asked if he was a Dish company installer or a contractor. "I'm a contractor." "Oh, I get it," I said.

After explaining to him that Dish guaranteed all hardware and labor is included and they know her configuration will require additional equipment, he was very insistent that in his experience that is NEVER the case and that we PAY.

Finally, exasperated, I asked, why he was being so obstinate, and he said in a loud frustrated voice, "Because this job is gonna require switches and diplexers and I don't want to pay for it!" It was at this point that I threw him out of the house, and he was really angry.

I promptly called the Executive Offices and told them the whole sad story of a contractor trying to shake us down for EXTRA money in his pockets, and that I had been through many upgrades and Dish have never required extra fees (except for instances mentioned above). The CEO CSR was extremely apologetic and stated that the installer was absolutely WRONG about additional charges, and that Dish is supposed to provide all the hardware and labor.

We were promptly rescheduled, and this time the installer knew right away that there is to be no additional charge for ANYTHING on this upgrade. However, his base had told him to ask if we use the 148 for international. They were hoping to use 148 for the new 625. They were obviously trying to minimize their cost so they could keep more of the fee Dish was paying them to do this upgrade. I responded, "Uh, we will not allow the loss of 148; figure out how to make this work." Then base told him to ask us if we would mind a 3rd dish to accommodate the 625. We had no problem with that, but I knew this was another move by the base to keep more of the fee Dish is paying them for themselves. Switches can be more expensive than a dish (Yes he had switches--he could have used them).

I could have called Executive Offices again and MADE the contractor put in necessary switches to minimize the gross number of dishes on her roof, instead of the 3rd dish on the roof. That is how Dish installers would have done it. But the 3rd Dish was not an issue.

I do know of at least one honest, high quality independent Dish retailer. Unfortunately, every other one had been somewhat dishonest. That is a shame.
S
For the four dish 'solution' mentioned earlier, it could work without switches. Currently the OP has a dish 500 with a DPP Twin pointed at 110/119 and another dish 500 with a DP Dual probably pointed at 61.5 (locals and internationals). This setup can only feed two receivers, but if you put up two more dishes with the same LNB's you could feed two more receivers without any switches whatsoever. It may seem rediculous, but I couldn't tell you how many extra dishes and LNB's I throw away each week, and it all it takes is a couple free dishes to get an install in I'm all for it.
S
Let's be clear, and I know this form personal experience:
If this is a Dish Upgrade, then there is never a charge for the switch, unless a contractor is trying to cheat you. There may be charges for not exchanging a box or additional cable runs that are beyond the upgrade, such as adding a box in addition of the upgrade, but not the switch. As a rule, a Dish upgrade will always include all costs (labor, switches, additional dishes, whatever) so that you continue to receive the same channels and service to all TV's as before the upgrade, and that means EVERYTHING. If the sub is adding more than that, then they may have additional charges.

An example: My aunt had a 508 (leased), 301, and 522(leased). She wanted to upgrade to an additional dual tuner DVR, the 625. Dish was very clear, if she wanted to keep the 508, there would be a one-time fee of about $50 for the box, or she could exchange the 508 for the 625 and have NO ADDITIONAL FEES other than the flat upgrade. In either case, Dish would not charge for ANY additional equipment to make the system function properly, including all switches and cable runs (I have had others upgraded the additional fee route for keeping the box that will exceed the 4 tuner limit, and Dish DOES provide all necessary switches, cable runs, dishes, EVERYTHING!)

My Aunt chose to exchange the 508 for the 625, and keep her owned 301. Her configuration at that time absolutely required at least a switch or some additional hardware from Dish to accommodate the new 625 along with her 522 and 301. Dish again, assured that ANY additional hardware required would be provided at NO ADDITIONAL CHARGE, as always has been the case in may experience.

Well a contractor, not Dish company, installer shows up for the upgrade, takes a look at the set-up and says, "Well, I'm gonna have to charge you for some additional equipment to make this work." I then asked if he was a Dish company installer or a contractor. "I'm a contractor." "Oh, I get it," I said.

After explaining to him that Dish guaranteed all hardware and labor is included and they know her configuration will require additional equipment, he was very insistent that in his experience that is NEVER the case and that we PAY.

Finally, exasperated, I asked, why he was being so obstinate, and he said in a loud frustrated voice, "Because this job is gonna require switches and diplexers and I don't want to pay for it!" It was at this point that I threw him out of the house, and he was really angry.

I promptly called the Executive Offices and told them the whole sad story of a contractor trying to shake us down for EXTRA money in his pockets, and that I had been through many upgrades and Dish have never required extra fees (except for instances mentioned above). The CEO CSR was extremely apologetic and stated that the installer was absolutely WRONG about additional charges, and that Dish is supposed to provide all the hardware and labor.

We were promptly rescheduled, and this time the installer knew right away that there is to be no additional charge for ANYTHING on this upgrade. However, his base had told him to ask if we use the 148 for international. They were hoping to use 148 for the new 625. They were obviously trying to minimize their cost so they could keep more of the fee Dish was paying them to do this upgrade. I responded, "Uh, we will not allow the loss of 148; figure out how to make this work." Then base told him to ask us if we would mind a 3rd dish to accommodate the 625. We had no problem with that, but I knew this was another move by the base to keep more of the fee Dish is paying them for themselves. Switches can be more expensive than a dish (Yes he had switches--he could have used them).

I could have called Executive Offices again and MADE the contractor put in necessary switches to minimize the gross number of dishes on her roof, instead of the 3rd dish on the roof. That is how Dish installers would have done it. But the 3rd Dish was not an issue.

I do know of at least one honest, high quality independent Dish retailer. Unfortunately, every other one had been somewhat dishonest. That is a shame.

First off, let's be REAL clear. I don't care who you are and who you call, as a contractor you're not gonna MAKE me do anything.

Dish network will provide the NECESSARY switches free of charge, that's correct, but in her case the NECESSARY switch would have been a DP34, which would have required a second run to the existing 522 and two lines to the new 625. That's a royal pain in the ass, that's why the first contractor wanted you to purchase a DPP44. The 3rd dish on the roof was the best solution for both parties.
Van
Van
For the four dish 'solution' mentioned earlier, it could work without switches. Currently the OP has a dish 500 with a DPP Twin pointed at 110/119 and another dish 500 with a DP Dual probably pointed at 61.5 (locals and internationals). This setup can only feed two receivers, but if you put up two more dishes with the same LNB's you could feed two more receivers without any switches whatsoever. It may seem rediculous, but I couldn't tell you how many extra dishes and LNB's I throw away each week, and it all it takes is a couple free dishes to get an install in I'm all for it.

Then thats not a single system its two.
SuperDish_Fan23
Last reply · posted in DISH Network Support Forum
Why are ViP922s So rare? like its crazy how ebay has none, i checked everywhere, also, i got a ViP222k now, which is actually activated!
5 Replies · 121 views
dishdude
They didn't sell many, they were pricey and not out long. Quickly got replaced by the Hopper.
T
They were high-end specialty, somewhat buggy and the 612/622/722 just overwhelmed it in popularity.
HipKat
I think they were more of a transitional receiver bridging the VIPs to the Hopper. They were a PITA to install and were buggy. Personally, I thought at the time that they were the best receiver out there. The versatility of the VIP's with the new Hopper GUI and, by far, the coolest-looking front plate and lighting.
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AZ.
AZ.
Well if it is because of reliability that wouldnt shock me.I went through 5 or 6 of them in little over 2 years. I loved the Sling when it worked! Saved lots of money having it in the day. That was probably 15 or 16 years ago?
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T
I think they were more of a transitional receiver bridging the VIPs to the Hopper. They were a PITA to install and were buggy. Personally, I thought at the time that they were the best receiver out there. The versatility of the VIP's with the new Hopper GUI and, by far, the coolest-looking front plate and lighting.
I don't recall that they came out just before hopper, but rather that they came out even before 722. Or could be thinking of 921.

As to the title pf the post, "rare" does not necessarily mean valuable or desirable.
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68532 Replies · 2673043 views
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H
TAKE IT As It Comes-The Doors
ClarkGable
Take It To The Limit - The Eagles
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harshness
Take It To The Limit - The Eagles
The two instances of "The" should have been highlighted.

Take
Me to the River - Talking Heads
dishstaller
Blinded By The Light - Manfred Mann's Earth Band
Bobby
I Saw The Light - Todd Rundgren
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meStevo
Lifetime Supporter
Last reply · posted in The Sports Section
Schedule drops tomorrow. Mandatory mini camps in June. Hall of Fame game August 6th.
112 Replies · 1763 views
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osu1991
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M
Hopefully nowhere near a microphone.
Y
Hopefully nowhere near a microphone.
After having experienced Gus Ferguson trying to call soccer games, I'm uncertain why NFL football analysts get hate. Even the "worst" of them are pretty good.
meStevo
Jalen Hurts out indefinitely as they treat and monitor a superficial blood clot in his leg.


View: https://x.com/RapSheet/status/2111074303185989663?s=20
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meStevo
Browns lead the AFC North 🤣

Seth Meyers What GIF by Late Night with Seth Meyers
Former member 209992
Last reply · posted in SatelliteGuys Support Center
For some reason, the satelliteguys.us site is loading a lot slower than usual on both Chrome on my Asus laptop and Safari on my iPhone.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
541 Replies · 18554 views
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Scott Greczkowski
Was down due to an emergency update at the ISP. They did email me seconds before they took it down and apologized for the short notice.

However once the server was back online NGINX failed to start.

I was at the grocery store and just rebooted the entire server and everything came back up again.

Just got home from the grocery store I will bring in the groceries and then take a look at what NGINX failed the first time.
comfortably_numb
Was down due to an emergency update at the ISP. They did email me seconds before they took it down and apologized for the short notice.

However once the server was back online NGINX failed to start.

I was at the grocery store and just rebooted the entire server and everything came back up again.

Just got home from the grocery store I will bring in the groceries and then take a look at what NGINX failed the first time.

NGINX
The site uses Nugenix?!


View: https://youtu.be/_DhEEo5S9fg
Scott Greczkowski
Ok checked it out and for some reason the web server (NGINX) tried starting before the DNS resolver fully loaded. This is why it worked when I rebooted the machine.

Thanks to ChatGPT it had me change the NGINX config to prevent this from happening again.

With that said I can't prevent the ISP from doing emergency upgrades which was the cause of all of this.
navychop
Nature will develop better idiots.
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TRG
TRG
Nature will develop better idiots.
God help us.
Scott Greczkowski
I guess this is what the downtime was about.

IMG_0607.webp
Ramy
Supporting Founder
Last reply · posted in The Sports Section
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
150 Replies · 1826 views
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Foxbat
They ought to have fun with this… :devilish
osu1991
They ought to have fun with this… :devilish
Was thinking same thing. It should be a good week for sec shorts and roll call
R
A lot of upsets yesterday, but my LSU Tigers won.
Foxbat
Best fan sign I saw during the ND-BYU game: "Bear ate your Lucky Charms!" (Bear being the Cougars' QB). I was going to suggest, "Have you or your team been involved in a Carr crash?"
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M


They get cruel sometimes, very very cruel.😈. Hated to see my dawgs go down but I still say being ranked #1 is a hex on you!
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Peter Parker
Supporting Founder Lifetime Supporter
Last reply · posted in DISH Network Support Forum
No idea what improvements might be involved.
20 Replies · 904 views
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bookworm370
Has anyone noticed an FF stutter with 713? I used to be able to hit FF a few times and skip smoothly. After 713 (maybe 712), when I skip forward, there is a definite stutter for as many times as I have pressed FF.

Can anyone check on this and report back? Recorded programs and then press skip forward a few times to see if it's smooth? Normally, it just jumps to the right place after the skips.
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N
I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.
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R
Has anyone noticed an FF stutter with 713? I used to be able to hit FF a few times and skip smoothly. After 713 (maybe 712), when I skip forward, there is a definite stutter for as many times as I have pressed FF.

Can anyone check on this and report back? Recorded programs and then press skip forward a few times to see if it's smooth? Normally, it just jumps to the right place after the skips.
My wife mentioned that her remote is acting strange this morning. She hit FF and it went to 15x FF.
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Foxbat
Wife bought me a t-shirt that has "have you tried turning it off and on again?"
Here's the one I need:
1792365258110.webp
dishstaller
Here's the one I need:
Just ordered one....that's great.
jsmit86
I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.
It's a known issue.
For a temporary fix, go into the menu, Audio, and turn Dolby Audio "OFF". You will have PCM stereo audio.

I was able to give the tech ops team some data logs so they could diagnose the problem, and they rolled me back to H708 temporarily. It fixed that issue.

They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.
Former member 208119
Last reply · posted in SiriusXM Satellite Radio
My year was almost up and we got the new bill for a year of service for $ 360.00 insane sat radio is becoming like cable!!! i logged into my acct and hopped onto chat and told the rep that i wanted to cancel. she understood my concern and went quiet for a few minutes. i figured that she was canceling my service. she comes back and said that she seen that i have been a sub since 07 and then offers me the same package for a year for 120.00 with taxes and fee's!!! i grabbed it. after almost having a stroke :biggrin
239 Replies · 11079 views
Foxbat
Well, that was a waste of effort. Our new Cadillac comes with a three-month free trial. Good that it's free, bad that I'll have to go through the Cancellation Dance all over again…
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N6BY
Well, that was a waste of effort. Our new Cadillac comes with a three-month free trial. Good that it's free, bad that I'll have to go through the Cancellation Dance all over again…
I just bought a Ram 1500 truck with a 3 month free trial. What to do when it ends?

All I want is music and news, but it is listed for $11.99 + $5.00 more for news. But $16.99 per month isn't worth it to me.
comfortably_numb
What to do when it ends?

Ask for the "All Access Plan" for $5/month.
harshness
Ask for the "All Access Plan" for $5/month.
Since the agents are now AI, you keep refusing the offer until you can justify the cost.
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B
What i noticed with my last renewal XM is now billing me $4.99 monthly instead of one time yearly payment.
Jimbo
What i noticed with my last renewal XM is now billing me $.99 monthly instead of one time yearly payment.
Did you accidentally get on the wrong plan ?
I still do the once a year plans.
Jimbo
Since the agents are now AI, you keep refusing the offer until you can justify the cost.
Not entirely true ...
If you ask for a Human, you'll get one ...
You will definitely know when you do.
S
Not entirely true ...
If you ask for a Human, you'll get one ...
You will definitely know when you do.
Don't you mean phone sex operators:biggrin
Jimbo
Don't you mean phone sex operators:biggrin
Is That why you keep SXM ??? :biggrin
B
Did you accidentally get on the wrong plan ?
I still do the once a year plans.
I have to think maybe more people dont keep track of the monthly XM bill. Every time i renew i put a reminder on my calendar week before its time to renew. My wife told me the other day not to renew her and then i told her you are not going to be able to listen to XM at home. Then she changed her mind...!!
TRG
TRG
I have to think maybe more people dont keep track of the monthly XM bill. Every time i renew i put a reminder on my calendar week before its time to renew. My wife told me the other day not to renew her and then i told her you are not going to be able to listen to XM at home. Then she changed her mind...!!
I get an e-mail every month reminding me that X amount will be charged to my credit card. If I see it go up I get on chat or pick up the phone. But I also remember that my year is up in December.
B
I get an e-mail every month reminding me that X amount will be charged to my credit card. If I see it go up I get on chat or pick up the phone. But I also remember that my year is up in December.
yea i don't understand WHY, like you I get a notice each month. Mine is also up in December.
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Jimbo
yea i don't understand WHY, like you I get a notice each month. Mine is also up in December.
You get an email every month to let you know they are billing you for the next month.
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Foxbat
Mrs. Foxbat reminded me it's that time of the year to do the Cancel Tango💃🏽

The A.I. agent appears to be better than in the past. It got to the acceptable price quicker than previous years, no human operator involved. $5/mo and I still have over $50 in SiriusXM credit from my FordPartner benefits.
Jimbo
Mrs. Foxbat reminded me it's that time of the year to do the Cancel Tango💃🏽

The A.I. agent appears to be better than in the past. It got to the acceptable price quicker than previous years, no human operator involved. $5/mo and I still have over $50 in SiriusXM credit from my FordPartner benefits.
I forgot you can pay that with Ford Pass points, I won't be due again till Feb, but I'll have to remember to try it ... Not sure what needs to be done, but I do have a substantial amount of points currently.
S
Is That why you keep SXM ??? :biggrin
when i say cancel. they give the moon and stars!!! iv'e gotten free radios and a free month once since it was my bday ;).
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osu1991
Pub Member / Supporter
Last reply · posted in The Chit Chat Club

The number-one US state for EV growth, according to the June 22 Yardi report?
Oklahoma.


:eek


It has no ZEV mandates and "minimal" incentives, Yardi says, but also has cheap electricity, high multi-car household rates (so, for example, a non-Lightning Ford F-150 pulls their trailers), and a consumer base willing to switch.
113 Replies · 931 views
meStevo

Never realized that Tesla is losing to BYD at manufacturing too, which IMO is Tesla's biggest accomplishment and area of innovation. Nice writeup about the state of play and how we got here though. I have no faith that we're moving any productive direction though sadly, most changes and efforts feel reactionary rather than rooted in making use of the time being bought by tariffs, with few exceptions.

So: how are the cars so cheap, and what is being cut to get there? The best public accounting comes from the Rhodium Group, which compared BYD, Geely, and Leapmotor against Tesla's Chinese operation, a fair comparison because it removes labor costs and shipping from the equation entirely. Their estimate is that BYD builds a car for about $4,700 less than Tesla builds a Model 3 in Shanghai, roughly 15 percent of the Model 3's price. The breakdown is the interesting part. Direct government grants account for about $292 per vehicle, which is 5 percent of the gap. The biggest single factor is vertical integration: BYD makes about 80 percent of its top-tier components in-house, against 37 percent for Tesla, and that eliminates roughly $2,369 per vehicle in supplier markups. Lower overhead, meaning cheaper engineering talent and administrative cost spread across enormous volume, accounts for another $1,719. And BYD pays its suppliers on 155-day terms, against Tesla's 60, which is worth about $214 per car in float. When people say the Chinese advantage is subsidies, the per-vehicle number says otherwise. When people say it is slave wages, the Tesla Shanghai comparison says otherwise too. The advantage is mostly that BYD decided, twenty years ago, to make its own batteries, its own motors, its own power electronics, and its own semiconductors, and Western automakers decided the opposite.​
harshness
The EV company to watch out for is SAIC. They seem likely to take over Government Motors at some point.

GM originally struck a JV deal with SAIC to gain access to China. Now SAIC has taken China back with the substantial library of technology GM shared and they're looking to export to Mexico, South America, the Middle East, and Asia-Pacific.
osu1991
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harshness
If it weren't for the sky-high electricity prices...

Of course, the real scare with Winter coming is the insane cost of heating oil.
dfergie
Staff member HERE TO HELP YOU!
Last reply · posted in The Chit Chat Club
Stumbled across this ... http://www.gaspricewatch.com/USGas_ZipSearch.asp
I found no local prices, although it did show stations at my location...
Added these to this post...
USA National Gas Temperature Map
State By State Gasoline Taxes
Gas Buddy

Ethanol Free Stations

5553 Replies · 460694 views
Bobby
Regular$5.999​
Premium$6.399​
Diesel$7.999​
at Costco, Rohnert Park.​
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dishstaller
Regular$5.999​
Premium$6.399​
Odd that out there, Prem is only 40 cents higher. Here it's a full dollar more.

Last night it was about $4.17 gas, $6,19 diesel.
harshness
Odd that out there, Prem is only 40 cents higher. Here it's a full dollar more.
On the West Coast, a 40-cent differential is common. It used to be 30 cents before the prices rose above $3.

A "full dollar more" sounds like it may be boat gas (non-alcoholic), which is a whole different discussion.
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Foxbat
Here in Indiana, the difference between Regular and Premium is usually a dollar, but some charge even more:
1792374072446.webp
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dishstaller
A "full dollar more" sounds like it may be boat gas (non-alcoholic),
Both non-ethanol and prem run about the same....buck more. When we were up in TN it was a buck more up there as well.
harshness
In Oregon, our premium boat gas is about a dollar more than our corn premium. Several stations only offer the non-corn premium grade.