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Why is Directv programmed to think that the company does not make mistakes?
I ordered Directv for my new apartment back in June 2007. It came with one free leased receiver and I leased three more receivers, one for each bedroom and the living room. The package came with a free movie package (HBO, Showtime, etc) for 3 months. Everything was going fine, until I called to cancel the movie package before the 3 months was up. The cancellation actually went smooth, but when I got the next bill, they charged me roughly $34 for the movie package... So I called, and they said that it was pro-rated and that I had to pay it, even though I called after only 2 months to cancel it, and the movie channels were cut off immediately after I cancelled them.
After arguing for 15 minutes with the rep, she finally agreed to take the charges off. I also noticed that I was getting charged for the Directv magazine subscription of $3.99/month, which I did not sign up for. I had her remove this subscription as well.
They kept sending me magazines and charging me for 3 months after I had cancelled it.
We weren't using the receiver in our room, so I called to cancel it and they cooperated and said they would send a box for me to return the receiver. Depending on where you get your information from, you have either 10 days or 2 weeks to return the receiver after the date of cancellation, or they charge you for the receiver. No box shows up and I get charged $55 for the receiver. I call, and the rep says "Don't worry, don't pay the $55 and when the receiver gets here we will take the charge off." 3 months later, still no box and guess what... that's right, late charges accrue.
I finally call and get an employee in the shipping department, and he tells me that there never was a box shipped to me... he sends one out, and I have a box 3 days later. I send the receiver back, the $55 charge goes away, but NOT THE LATE FEES. Meanwhile, the magazine charges and late fees associated with that are still adding up.
I finally just figure out what my regular bill is and that is all I have been paying for the last 5 months. I don't care what their "balance" says I owe.
They started calling me. I don't usually answer 1-800 numbers I do not recognize. They keep calling, so I finally answer, and no one speaks, then they hang up. I call the number back, and it's Directv... I say, did you call? They said yes, you owe us money. I argue with them about my situation, and I get hung up on... by a directv rep!
Christmas Eve rolls around, and I am having dinner with my family and I get a call. I answer and again, no answer... click! I call back and its Directv again! This time I ask to talk to a manage, and I get a guy. I tell him my situation just like the last rep I talked to, and CLICK... HE HANGS UP ON ME!
So, I have been paying $80.21/month because that is what I owe for every a month plus tax. I sent Directv an email yesterday, just to remind them that I am not paying the leftover amount, which is only roughly $30, but I'm so pissed about the whole situation that I refuse to pay it. I get a response saying that I must pay the amount, and that they are charging me more late fees for not paying it. The rep also treats me like I am an idiot and list my activity for this month... I already know my balance you moron! Then the rep informs me that my regular bill is actually only $73.42, b/c of some deal I got when I signed up.
I respond with, "Thank you for showing me that I have been overpaying with my regular $80.21 payment, since you noted that the regular bill is actually $73.42, so I will be deducting the extra that I have been paying for the past 5 months from next months payment. Thanks!"
What do I have to do to get them to cooperate and own up for their mistakes? When they know that I am right on the phone, they hang up on me... I am usually a pretty easy going, laid back guy and don't worry about the small stuff, but they have pushed me so far that I don't want to just give in to them.
Anybody have any suggestions?
- Future Directv Ex-Customer
I ordered Directv for my new apartment back in June 2007. It came with one free leased receiver and I leased three more receivers, one for each bedroom and the living room. The package came with a free movie package (HBO, Showtime, etc) for 3 months. Everything was going fine, until I called to cancel the movie package before the 3 months was up. The cancellation actually went smooth, but when I got the next bill, they charged me roughly $34 for the movie package... So I called, and they said that it was pro-rated and that I had to pay it, even though I called after only 2 months to cancel it, and the movie channels were cut off immediately after I cancelled them.
After arguing for 15 minutes with the rep, she finally agreed to take the charges off. I also noticed that I was getting charged for the Directv magazine subscription of $3.99/month, which I did not sign up for. I had her remove this subscription as well.
They kept sending me magazines and charging me for 3 months after I had cancelled it.
We weren't using the receiver in our room, so I called to cancel it and they cooperated and said they would send a box for me to return the receiver. Depending on where you get your information from, you have either 10 days or 2 weeks to return the receiver after the date of cancellation, or they charge you for the receiver. No box shows up and I get charged $55 for the receiver. I call, and the rep says "Don't worry, don't pay the $55 and when the receiver gets here we will take the charge off." 3 months later, still no box and guess what... that's right, late charges accrue.
I finally call and get an employee in the shipping department, and he tells me that there never was a box shipped to me... he sends one out, and I have a box 3 days later. I send the receiver back, the $55 charge goes away, but NOT THE LATE FEES. Meanwhile, the magazine charges and late fees associated with that are still adding up.
I finally just figure out what my regular bill is and that is all I have been paying for the last 5 months. I don't care what their "balance" says I owe.
They started calling me. I don't usually answer 1-800 numbers I do not recognize. They keep calling, so I finally answer, and no one speaks, then they hang up. I call the number back, and it's Directv... I say, did you call? They said yes, you owe us money. I argue with them about my situation, and I get hung up on... by a directv rep!
Christmas Eve rolls around, and I am having dinner with my family and I get a call. I answer and again, no answer... click! I call back and its Directv again! This time I ask to talk to a manage, and I get a guy. I tell him my situation just like the last rep I talked to, and CLICK... HE HANGS UP ON ME!
So, I have been paying $80.21/month because that is what I owe for every a month plus tax. I sent Directv an email yesterday, just to remind them that I am not paying the leftover amount, which is only roughly $30, but I'm so pissed about the whole situation that I refuse to pay it. I get a response saying that I must pay the amount, and that they are charging me more late fees for not paying it. The rep also treats me like I am an idiot and list my activity for this month... I already know my balance you moron! Then the rep informs me that my regular bill is actually only $73.42, b/c of some deal I got when I signed up.
I respond with, "Thank you for showing me that I have been overpaying with my regular $80.21 payment, since you noted that the regular bill is actually $73.42, so I will be deducting the extra that I have been paying for the past 5 months from next months payment. Thanks!"
What do I have to do to get them to cooperate and own up for their mistakes? When they know that I am right on the phone, they hang up on me... I am usually a pretty easy going, laid back guy and don't worry about the small stuff, but they have pushed me so far that I don't want to just give in to them.
Anybody have any suggestions?
- Future Directv Ex-Customer
9 Replies
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2188 views
Pub Member / Supporter
Lifetime Supporter
Just finished S2. Watching Gary Oldman as deshvilved, dejected MI-6 agent, Jackson Lamb, is one of the best things streaming right now. Already 2 more seasons in the works. HIGHLY recommended. And yes, Mick Jagger sings the theme.
67 Replies
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6788 views
Pub Member / Supporter
Lifetime Supporter
I'm surprised Walmart hasn't banned this guy from all of their stores. He has been on their CASE the past few months.
View: https://www.youtube.com/shorts/f3zr37ekgKM?feature=share
View: https://www.youtube.com/shorts/f3zr37ekgKM?feature=share
67 Replies
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635 views
Unless the specific product or its packaging is known at the time of weighing, estimating the tare weight for a PoS system is a tall order.
I'm pretty sure that produce bags can't get any thinner.
You certainly don't want to put unbagged produce on a belt, scale, or in a clerk's hands (gloved or not).
I would think that all the packaging would already be accounted for ... they weigh the container, subtract that from the scale, then add the product , so its weighing the Product onlyUnless the specific product or its packaging is known at the time of weighing, estimating the tare weight for a PoS system is a tall order.
I'm pretty sure that produce bags can't get any thinner.
You certainly don't want to put unbagged produce on a belt, scale, or in a clerk's hands (gloved or not).
Season 2 order already in hand:
'Star Trek: Starfleet Academy' Renewed for Season 2, Tatiana Maslany to Guest Star in Season 1
I've not been optimistic about this show based on what I've read so far. Seems to be aimed at a younger audience. Interesting though that Tatiana Maslany will have some sort of role.
'Star Trek: Starfleet Academy' Renewed for Season 2, Tatiana Maslany to Guest Star in Season 1
I've not been optimistic about this show based on what I've read so far. Seems to be aimed at a younger audience. Interesting though that Tatiana Maslany will have some sort of role.
87 Replies
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3544 views
I don't know, but I still don't like her walking through the station or the academy with out her shoes. It looks unprofessional and very "hippy like" for someone of her status and I personally don't get off to feet, so there is that.
Stay out of my office. I rarely have shoes or socks on in the office. My office and business is at home thoughI don't know, but I still don't like her walking through the station or the academy with out her shoes. It looks unprofessional and very "hippy like" for someone of her status and I personally don't get off to feet, so there is that.
Say, I don't wear socks or shoes in my house either. But for a captain in Star Fleet it looks bad to be walking around the academy with no shoes. Gives off 1960 Hippie vibes.Stay out of my office. I rarely have shoes or socks on in the office. My office and business is at home though
You say that like it's a Bad thing or something ...
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68594 Replies
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2677159 views
Supporting Founder
Lifetime Supporter
Comcast is the first to report, with a massive 274,000 loss in video subscribers.
In the 3Q of 2016, Comcast had 21.42 million video subscribers and was the #1 provider, now at 10.39 million and is the #3 Provider, YTTV is #2 ( who also surpassed DirecTV-8 Million and Dish-under 5 Million), Charter/Spectrum is #1.
cordcuttersnews.com
In the 3Q of 2016, Comcast had 21.42 million video subscribers and was the #1 provider, now at 10.39 million and is the #3 Provider, YTTV is #2 ( who also surpassed DirecTV-8 Million and Dish-under 5 Million), Charter/Spectrum is #1.
Comcast Just Lost 274,000 TV Customers & 144,000 Internet Customers In Just Three Months | Cord Cutters News
Comcast Corporation reported its third-quarter 2026 results on October 22, showing continued erosion in its domestic residential broadband internet and video customer bases as competitive pressures intensified across the connectivity market. The company recorded a net loss of 144,000 domestic...
cordcuttersnews.com
9 Replies
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222 views
Looks like DTV made a deal. I'm now getting it on ch 650. The tv promise slate is gone.
4 Replies
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69 views
Supporting Founder
Lifetime Supporter
I was reading this article
thehill.com
That said this-
Last summer, for the first time, streaming services like Netflix and Amazon Prime claimed the largest share of the television viewing audience, surpassing both cable and broadcast TV. Streaming captured 34.8 percent of July viewers, according to Nielsen data, compared to 34.4 percent for cable and 21.6 percent for broadcast.
And then, sometime in the second half of 2022, cord-cutters became the majority. The share of cable and satellite television subscribers dipped to 48 percent, according to a report from Samba TV, a television technology company.
Now I do not consider those with YTTV and the likes, Cord Cutters, but they still do not have Traditional Cable/Satellite delivered Live TV, so I decided to do the math.
There are, now, 129 Million Households in the United States.
In 2015, there were 100 Million Cable/Sat Subscribers , no streaming Live TV Service.
Today, there are 66 Million Live TV subscribers, including Cable, Satellite and Streaming.
Roughly, Streaming Live TV has 14 Million subs including all of them.
So that means, Cable/Satellite now has, roughly, 51 Million Households
So in just 8 years, lost 49% of their subscribers and by the end of this year, expected sub count to be, roughly, 45 million households.
That means a total loss of 55% since 2015 at the end of 2023.
But out of 129 Million households, 45 million will mean only 35% will get Cable/Satellite Delivered Live TV by the end of 2023.
Imagine what 2024 will be like.
Cable TV ‘cord-cutters’ became the majority in 2022
The steady decline of cable and broadcast television, and the rise of streaming services, reached a sort of inflection point over the past year. Last summer, for the first time, streaming ser…
thehill.com
That said this-
Last summer, for the first time, streaming services like Netflix and Amazon Prime claimed the largest share of the television viewing audience, surpassing both cable and broadcast TV. Streaming captured 34.8 percent of July viewers, according to Nielsen data, compared to 34.4 percent for cable and 21.6 percent for broadcast.
And then, sometime in the second half of 2022, cord-cutters became the majority. The share of cable and satellite television subscribers dipped to 48 percent, according to a report from Samba TV, a television technology company.
Now I do not consider those with YTTV and the likes, Cord Cutters, but they still do not have Traditional Cable/Satellite delivered Live TV, so I decided to do the math.
There are, now, 129 Million Households in the United States.
In 2015, there were 100 Million Cable/Sat Subscribers , no streaming Live TV Service.
Today, there are 66 Million Live TV subscribers, including Cable, Satellite and Streaming.
Roughly, Streaming Live TV has 14 Million subs including all of them.
So that means, Cable/Satellite now has, roughly, 51 Million Households
So in just 8 years, lost 49% of their subscribers and by the end of this year, expected sub count to be, roughly, 45 million households.
That means a total loss of 55% since 2015 at the end of 2023.
But out of 129 Million households, 45 million will mean only 35% will get Cable/Satellite Delivered Live TV by the end of 2023.
Imagine what 2024 will be like.
895 Replies
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71748 views
And again, 15 months in a row, streaming wins-
Cable and Broadcast added together-36.4%
Streaming with a massive 49.6%, 13.2% higher than Broadcast/Streaming.
Cable and Broadcast added together-36.4%
Streaming with a massive 49.6%, 13.2% higher than Broadcast/Streaming.
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/PAhrLR-6dec
Direct YouTube Link - Xbox Rumored Game Pass Overhaul
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/PAhrLR-6dec
Direct YouTube Link - Xbox Rumored Game Pass Overhaul
TWIT's Website
TWIT Live Feed
0 Replies
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7 views
Pub Member / Supporter
I set up a music server for my brother a few years ago. It's basically a small headless computer but it needs to have a DHCP IP address reserved for it in the router settings. This was easy to do in his DSL router. He's switching to Starlink now and I was wondering if these setting are easily accessible in the Starlink router. I'm pretty sure he will be getting the latest V5 router.
1 Replies
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25 views
Linus Tech Tips
Time for another AWESOME video from Linus Tech Tips!
View: https://www.youtube.com/watch?v=DN953UW8iJ8
Direct YouTube Link - dbrand Forced me to do This Review
Linus on Facebook
The LTT Store
View: https://www.youtube.com/watch?v=DN953UW8iJ8
Direct YouTube Link - dbrand Forced me to do This Review
Linus on Facebook
The LTT Store
0 Replies
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11 views