We never even discussed hard drive space and I had never heard of the PRO model until well after I went searching for a 400/100 hour HD DVR. He specifically told me it recorded an additional 100 hours of HD, for a total of 500 hours. I even argued with him about it knowing every receiver I've seen is either/or. He assured me that it was a total of 500 hours and even said no other satellite or cable company offers it.
And as has been stated in this thread over and over, there is a 99.99999999% chance he was wrong.
Many that spend time on these boards do so to learn themselves. Through experience we've learned that the CSR's don't always know what they're talking about. That's a fact - like it or not, good or bad. A couple years ago, they had a promo giving free HD-Tivos. It took me 3 calls to get that offer. The first two told me there was no such deal - did they like to me because they didn't like the sound of my voice? I don't know, and quite frankly didn't care - I simply moved on.
It certainly is not limited to D*. You've never called any other company and gotten two different answers from two different people? If you're looking to buy a TV or camera or speakers or a car, do you walk into a big box store and buy what they recommend? I personally make my decision before I even walk into the store because we've all learned over the last few years that the
sales people........ don't know what they're talking about!
It's not a good thing, but it's reality. If you want to insist that they intentionally lied to you, then move on and forget about D*. Go be unhappy with a different provider. If you want to enjoy the most HD available, accept that they were wrong and get the install with what they have to offer. Everyone has given you honest (and likely accurate) feedback on your questions, and you don't like any of the answers. You will not get a 500 hour DVR and they will not pay you to buy an external hard drive. If you can't accept those facts, then move on. It's really as simple as that. I'm not saying that to be mean to you, but there's really nothing else anyone can say, because no one will give you the exact answer you're looking for.
It's "only" TV.............
