I just wanted to post an update of what happened...
Well, the sales support rep never called me back, so I called back in to customer service and explained that I was promised a free upgrade on my other boxes. The rep stated that she couldn't do it, but suggested I escalate the call to their resolution team.
The resolution rep helped me out, I'm getting 3 free upgrade boxes put in on Thursday. This could have all been avoided had I known that the $5 lease fee turns into a $5 additional receiver fee even if you own the box.
But! Everything worked out I think, I'll have to wait for the bill to ensure all the credits are there but I suspect everything will be OK.
Overall I've had a very pleasant install experience so far and I hope it continues. My one HD-DVR I got installed today is working great and I love having ALL the channels
I hate reading threads where people have problems and then never post back to say what happened, so I just wanted to post back.
I look forward to continuing to peruse and participate in these forums. I'm off to watch the All-Star game in 1080i
Cheers!
slim-