I was referring to the poster who brought up that we're paying customers.
And I'm giving DISHNETWORK, the CORPORATION crap--not the fine guys that showed up to work.
What frustrated me is Guy #1 takes off at 1pm and says "i'll be back within an hour to finish".
*I*, the PAYING CUSTOMER, have to then call after he doesn't show up after 3 hours and ask WTF is going on. Only then do they realize that the job wasn't done and send out 2 other guys an hour later.
Again, the ground folks that showed up were great...but whatever communication they have going on internally up the chain is obviously broke or non-existent.
And while I applaud them for working on a Sunday, I've long ago learned to never ask for a week-day install if you can avoid it.
I can't afford to miss a whole days of work only to have large companies completely screw up their hard-working ground crew (yes, I'm mainly pointing at Qwest as I say all of that.)
Here are a few things I've learned over the years you might want to consider.
The squeaky wheel gets the grease, unfortunately sometimes they bring the wrong kind of grease and if you really want it done right, DO IT YOURSELF. Its sad but true. I've had Comcast, Verizon, RCN, DirectTV and now Dish Network. I'm also a homeowner, engineer and a big fan of HD tv. So when I notice a problem, I usually fix it myself.
When I moved out of my condo to my house, Direct TV told me I wouldn' t be able to pull a signal (trees). They had said the same thing when I lived in the condo (buildings). Instead of fight them I installed it myself. It just took a bit of reading and creativity. Anyway, have always had problems with my Comcast. Even when they told me the problem was mine I finally convinced them to string me a new line from the pedistal. Turns out that was the problem all along. It's frustrating, but when you're a perfectionist and a nut, I've found that they are all incompetitent to a certain degree. So nowadays I save my breath and do things myself. With things becoming so complex these days, you really need to. But in the end you will be happy, and when things go wrong, you know how to fix them.
The techs all companies send out are jsut average people like me and you. Keep that in mind. I give them credit working as hard as they do. But I also know I'm a PITA. So I try to remind myself of this whenever things go worng.
There are a lot of people who complain about Dish, but being a guy whose had all types of service, I'll tell you that the quality and value of Dish beats any other service out there. Sure their customer support sucks, but if you know what you are doing, there's really no need to deal with them.