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Lack of phone communication could be a clue. These companies sometimes cut their losses and hit the road. Don't know the company involved but it happens.

Joe

This is becoming almost comical at this point.

Monday another installer from a different company comes.. I'm at work, but my brother tells me this guy is very helpful and seems to really know his stuff.

He ends up commenting about how the first company had done a piss poor job up to that point and that it looks awful. My brother tells the guy that we all agree... the wires are hanging down and where the holes were drilled just looked shoddy.

He says he's going to redo that and also move the dish, since where the dish is now is going to potientially cause half the roof to blow off if we get a strong enough wind!

He then precedes to climb up his ladder, only to find out the dish itself isn't even right.

He then looks at what Direct Sat TV sent as the replacement items and determines that they sent the wrong splitter (this is after they didn't send a splitter at all initially)

He writes down what we need that Direct Sat TV either didn't send at all.. or sent something else wrongly in it's place.

1 SWM LNB
1 Power Inserter
1 2 Way Splitter- for 3 Recievers
1 Kaku Slimline 5 Sat LNB
1 6X8 switch

*note the handwriting is kinda messy... much like my own, but that's what it looks like anyway*

I called Direct SAT TV tried to get these sent to me, only to get the run around. A supervisor was supposed to call me back.. never did.

At this point I feel I have no recourse but to call Direct TV themselves and have them contact Direct Sat and keep me on the line while pushing for a refund, something a customer service rep for Direct TV suggested over the weekend... but I didn't yet take them up on, due to wanting to give Direct Sat one final chance to make things right.

I don't think they will want to bite the hand that feeds them and once Direct TV pushes for a refund, I have little doubt that I'll get it and then I can either go through the company that came out to 'attempt' the install Monday since they seem to be a quality company, or through Direct TV themselves...

colt45allstar said:

...
He writes down what we need that Direct Sat TV either didn't send at all.. or sent something else wrongly in it's place.

1 SWM LNB
1 Power Inserter
1 2 Way Splitter- for 3 Recievers
1 Kaku Slimline 5 Sat LNB
1 6X8 switch

*note the handwriting is kinda messy... much like my own, but that's what it looks like anyway*...

Click to expand...

I have a question about this list. You need either the first three or the last two.

Jd:

I actually can see that now by looking at the list he made.

It doesn't say or anywhere, but there is a line he put between the first three and the last two that would signify either of the options.

Are there advantages to one over the other? At this point I just want to get it installed... but if one type of installation is better, I'll request those things.

The only advantage I see is that the SWM install only requires one cable from the dish.