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Anyone have an idea on what it would cost for upgrading to the HD/DVR. Right now we have the d11 500 receiver and our contact is over. Thanks.
29 Replies
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6677 views
P
I'd love more info on this. I have been a D* customer for 4 years now... original 24 month committment satisfied long ago.
I called D* a few months ago and asked about getting HD DVR and after much haggling the CSR would only agree to give me a credit for several months totalling about $100 if I paid the $199 for the HD DVR... meaning I was still paying $99. I refused.
Fast forward to this afternoon. I called D* and spoke to someone about upgrading all my receivers to HD. I currently have 2 SD DVR Receivers and 1 SD Receiver. She told me it would be $199 per HD DVR Receiver and $99 for the HD Receiver for a total of $497. I told her this didn't sound very good considering the offers I've been receiving from Dish and the offers D* has for new customers. She transferred me to another department.
I spoke to another CSR. Initially I got the same offer. I brought up the deals they had for new customers ($198 for the same equipment and $24 off my bill for 12 months plus HD Free for Life) and the ones Dish has offered me ($100 for equivalent equipment, approximately the same savings per months, HD Free for Life, and 6 months free HBO and Showtime). He finally offered me $100 off (still paying $397) and HD Free for 24 months. This young man rubbed me the wrong way as he kept trying to come up with supposedly personal experiences he had with Dish or other companies I referenced. He also made a comment about the customer service at Dish which I found to be rather hypocritical and almost humerous. At this point I escalated the call.
I spoke to his supervisor. He finally offered $150 off one receiver. He also suggested I start by upgrading 1 receiver and in the near future upgrade the other 2 receivers since upgrading all 3 at once was, in his opinion, a lot to do at once. He suggested I could later upgrade the other receivers and receive a similar discount when I did so... I was direct with him in expressing my doubt that after a new 24 month extension they would offer me any discount on the other 2 receiver upgrades.
Besides, I have two HD TVs now and plan on upgrading the 3rd before Christmas.
I mentioned to each CSR the offer I was receiving from Dish. I find it unbelievable that their retention sucks this bad. Am I just speaking to the wrong people? For the record my current account balance is $0. I have had my service turned off in the past due to being behind on my payment but never more than 2 months behind (one month in arrears and the current month) and when suspended always less than 24 hours... I'm terrible at keeping track of the due dates but not having service when I get home is a hell of a reminder. I did offer to do automatic payments and upgrade my packaging to Choice Ultimate from Choice Extra Plus.
At this point I am tempted to either drop D* for Dish or sign my wife up as a new customer assuming this is an option as she is certainly not a customer at this time and I am not under a committment with D*.
I'd love more info on this. I have been a D* customer for 4 years now... original 24 month committment satisfied long ago.
I called D* a few months ago and asked about getting HD DVR and after much haggling the CSR would only agree to give me a credit for several months totalling about $100 if I paid the $199 for the HD DVR... meaning I was still paying $99. I refused.
Fast forward to this afternoon. I called D* and spoke to someone about upgrading all my receivers to HD. I currently have 2 SD DVR Receivers and 1 SD Receiver. She told me it would be $199 per HD DVR Receiver and $99 for the HD Receiver for a total of $497. I told her this didn't sound very good considering the offers I've been receiving from Dish and the offers D* has for new customers. She transferred me to another department.
I spoke to another CSR. Initially I got the same offer. I brought up the deals they had for new customers ($198 for the same equipment and $24 off my bill for 12 months plus HD Free for Life) and the ones Dish has offered me ($100 for equivalent equipment, approximately the same savings per months, HD Free for Life, and 6 months free HBO and Showtime). He finally offered me $100 off (still paying $397) and HD Free for 24 months. This young man rubbed me the wrong way as he kept trying to come up with supposedly personal experiences he had with Dish or other companies I referenced. He also made a comment about the customer service at Dish which I found to be rather hypocritical and almost humerous. At this point I escalated the call.
I spoke to his supervisor. He finally offered $150 off one receiver. He also suggested I start by upgrading 1 receiver and in the near future upgrade the other 2 receivers since upgrading all 3 at once was, in his opinion, a lot to do at once. He suggested I could later upgrade the other receivers and receive a similar discount when I did so... I was direct with him in expressing my doubt that after a new 24 month extension they would offer me any discount on the other 2 receiver upgrades.
Besides, I have two HD TVs now and plan on upgrading the 3rd before Christmas.I mentioned to each CSR the offer I was receiving from Dish. I find it unbelievable that their retention sucks this bad. Am I just speaking to the wrong people? For the record my current account balance is $0. I have had my service turned off in the past due to being behind on my payment but never more than 2 months behind (one month in arrears and the current month) and when suspended always less than 24 hours... I'm terrible at keeping track of the due dates but not having service when I get home is a hell of a reminder. I did offer to do automatic payments and upgrade my packaging to Choice Ultimate from Choice Extra Plus.
At this point I am tempted to either drop D* for Dish or sign my wife up as a new customer assuming this is an option as she is certainly not a customer at this time and I am not under a committment with D*.
H
You can't be a month late all the time and have service interuptions.
Thats not a good payment history.
Quote"Suspended always less than 24 hours" End Quote.
That sound like more then once.
If you want to use the Dish Network Card, Then NO LATE PAYMENTS on your account. 60 Days late is not good with any bill.
Try that with your car payment once!
This is one example of why you may net get what your asking for.
You can't be a month late all the time and have service interuptions.
Thats not a good payment history.
Quote"Suspended always less than 24 hours" End Quote.
That sound like more then once.
If you want to use the Dish Network Card, Then NO LATE PAYMENTS on your account. 60 Days late is not good with any bill.
Try that with your car payment once!
This is one example of why you may net get what your asking for.
You can't be a month late all the time and have service interuptions.
Thats not a good payment history.
Quote"Suspended always less than 24 hours" End Quote.
That sound like more then once.
If you want to use the Dish Network Card, Then NO LATE PAYMENTS on your account. 60 Days late is not good with any bill.
Try that with your car payment once!
Things Retentions looks at and what most well train agents look at of any call type ( hardware/ tech / billing ) look at before giving credit or equipment out .
1. Payment history
2. Credit history ( how many credits have we given you in the last 2 years )
3. Services ( really only for Retentions ) We have lot more offers say for someone with Premier then we do family just because there alot more services under premier to credit like xyz amount of movies channel B or Sports package C.
4. Are you making stuff up! Hemi is right we do have tools that show us all of Dishes current offers we have package compare tools and all types of fun things. So making up offers often does not help but hurts you.
5. Are you being a Jerk. We try to treat all customers fairly and equally but I be the first to tell you that screaming yelling and being a jerk does not help, it makes harder on us as agents have fixed weekly credit limits for non billing reasons. So they tend to like to give ti to the guy who nice to them and honest with them versus the screamer who insults the company and insults the agents constantly
I am crossing my fingers as I just spoke to a CSR and was given a the lease price of 126 after a instant credit, it was about 100.00 credit. I did ask a couple of times if it was going to be the HR 24.
I know, please dont give me the finger of shame with the "CSR cant promise" but I am going to cross my fingers and hope for the best. I have one HR 24 and it will be a nice replacement for my SDDVR that now has a HD TV
I must say, had a great customer service experience with the CSR as well as they added some credits to programing package as well
I know, please dont give me the finger of shame
with the "CSR cant promise" but I am going to cross my fingers and hope for the best. I have one HR 24 and it will be a nice replacement for my SDDVR that now has a HD TVI must say, had a great customer service experience with the CSR as well as they added some credits to programing package as well
Does someone still have the diagram showing how to connect two Hopper 3s again?
I currently have one H3 and one 4K Joey, set up through a 1000.2 eastern arc hybrid lnb and solo hub.
The plan is to replace the Joey with the second H3. Already purchased a duo hub and I have three coax cables coming in from outside, from back when I used to have the older 1000.4 dish and the hopper 2. I don't fully remember, but I think the other two coax cables are just tied up next to the dish outside; will have to check again.
I currently have one H3 and one 4K Joey, set up through a 1000.2 eastern arc hybrid lnb and solo hub.
The plan is to replace the Joey with the second H3. Already purchased a duo hub and I have three coax cables coming in from outside, from back when I used to have the older 1000.4 dish and the hopper 2. I don't fully remember, but I think the other two coax cables are just tied up next to the dish outside; will have to check again.
24 Replies
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5633 views
Over the past few weeks, I have had problems connecting to streaming services (Netflix, HBO et al). When I go to the TV's native Channels, I have no problem. The Dish internet troubleshooter shows I have a good internet connection. I'm wondering whether it's an issue with my internet provider or a problem with the Dish software on the Hopper Plus. Anyone else seeing this?
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17 views
Staff member
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Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68649 Replies
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2679782 views
Lifetime Supporter
I know HipKat said that they were working on conversions but we got the official news yesterday right from Dish that starting next month all DMA's will be on the western arc, and all customers will be assigned to that. That's gonna mean a lot of customers around here aren't gonna get Dish unless there are exceptions. Too many mountains and trees.
176 Replies
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5248 views
Pub Member / Supporter
Lifetime Supporter
5 Replies
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113 views
Supporting Founder
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
173 Replies
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2615 views
Interesting article about the work being done to develope an ATSC 3 converter box. Yes it does mention affordable.
www.tvtechnology.com
Pearl TV Issues Progress Report on Low-Cost 3.0 Converters in Advance of NAB Show New York
Group has secured lower pricing from key tech players to make less costly boxes available
www.tvtechnology.com
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668 views
It's dead, they just don't know it yet. They killed it by forcing DRM on it, and that TOTALLY botched implementing it.
There is absolutely NO compelling reason for anybody to switch to ATSC3.0. They only want it as a total and complete money grab.
S
WHAT ABOUT THE INTERNET PART OF IT. NO ONE WANTS A BOX CONNECTED TO THE INTERNET EITHER.
It's dead, they just don't know it yet. They killed it by forcing DRM on it, and that TOTALLY botched implementing it.
There is absolutely NO compelling reason for anybody to switch to ATSC3.0. They only want it as a total and complete money grab.
That would be handy. Download the latest RNA snippets that can be updated over 5G and no more shots! You're a Genius!Cough, cough. COVID vaccine implants.
Pub Member / Supporter
Lifetime Supporter
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88 views
Pub Member / Supporter
Susan Saint James, Emmy-Winning Star of ‘Kate & Allie’ and ‘McMillan & Wife,’ Dies at 80
Susan Saint James, the Emmy-winning actress who starred in "Kate & Allie," died Monday after being diagnosed with pancreatic cancer. She was 80.
variety.com
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103 views
. can we say over priced garbage!!!
