Installer missed another appointment for me today (although this time they did call at 9:15, last time they did not call). What irked me this time is yesterday they called to confirm my appointment, so I thought it was good to go. I didn't complain to the installer that called, but I called dish again. First time they gave me $25 credit, which was nice. This time, man, they were tough. The guy tried to tell me that they gave me the 8VSB for free, lol, I'm like, "look, you didn't do me any favors giving me that loud thing. If you would of got the 6000 right to begin with (in regards to fan noise), I wouldn't be ordering a 811 to begin with.
He finally offered me to reimburse me 5.99 for my locals. I'm like, hmmm, that is not enough. How about a free month of HBO. And he really balked with that, which I didn't understand. I mean, I'm not subscribed to HBO now, so that could be additional programming. So after arguing, I finally brought up the point, look, if I sign up for HBO and I cancel it, you will get $5 for cancelling, so the net to me would be $8. Why are you quibbling over the $2 difference between locals and hbo as a reimbursement. Needless to say he finally signed me up.
Then, since I've been meaning to do it for a while, I bumped up to the top 100 from top 50. Maybe the supervisor will get the subtle point that when dish screws you over, compensation is appreciated, and heck, you might actually make customers happy and they will be more likely subscribe to more programming in the future. If you don't, you'll just have pissed off customers.