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TimR21
Last reply · posted in DISH Network Support Forum
I know we've all been hearing stories about Dish's handling of this 811 Exclusive Customer offer - so I'll add mine.

I, like many on this forum, called and ordered one for $149 on the day the offer started. I was scheduled for an install on Wed, Dec 9 between 8a-12p. At 5pm on Tuesday Dec 8, I got a message from Digital Reception Services (DRS) saying that Dish had the 811 back-ordered and they would not be able to install until 12/26! So I called back first thing the next morning (actually the day of my original appointment) to confirm a date and they said that they'll get me installed on 12/22. I wasn't too please with this, but because of the great info on SatelliteGuys.US, I was prepared for this disappointment.

A few hours later DRS called me back and said they had just received a shipment of 811's and they'll be out between 8am-12p the next day to install. Well, that was great! I'd get my 811 only 1 day after the originally promised day.

So, I took the morning off from work and waited...and waited...and waited. Around 11:20am (only 40 minutes before the delivery window was to close) I got a message again from DRS telling me they had no receivers and were back-ordered. The would not be able to schedule me until AFTER the 29th!!!!! AAAAAAAAAAAHHHHHHHHHHHHHHH!

I called them back and gave them a piece of my mind. I had been jerked around long enough - not mention I'd lost a half day of work! Of course, they had no explanation and could only reschedule me back to the 22nd again.

I called Dish Network and chewed out the CSR (I knew wouldn't do any good, but at least I could vent). I told him this was intolerable and that I wanted money off my bill for the month. He transferred me to the executive office. The exec rep apologized and said the manufacturer had promised Dish the 811's by a certain day and didn't deliver. He was distressed that DRS was promising me a delivery when there really were no receivers to be had.

So, I still have no receiver. Dish still has my $149. And, DRS may or may not bring me a receiver on the 22nd. The exec rep did tell me that I should call him back if/when I actually do get a receiver and he would try to do something for me. Gee thanks.

My head hurts - this is no way to run a business!

Thanks for letting me vent.

TimR21><>
8 Replies · 2335 views
B
That just happened to me this past week,...I was supposed to get my receiver on monday, between 8am-12pm...

11:45 rolled around, I called dish, they said no news...

12:15 rolled around, still no installer, no phone calls, I called dish...they said there was a note saying they had no 811's in stock, so had to reschedule for following week...i proceeded to chew out 3 different CSR's and then 2 Supervisors...the worst part of it was that they lied about calling me...no missed calls on either of my phone numbers on my account...I called them on that one...

I basically told them that since I missed time off work, and now they wanted me to miss 5 hours on a weekend, that that would be unacceptable...after about an hour of "sorry, thats the best we can do" and me replying with "bullsh*t, thats NOT the best you can do", I got a month's worth of programming credited to my account, and a guaranteed first delivery from the local installer for this Sunday at 8am.

We'll see if that works out or not, or if I end up spending another hour on the phone with them...I have yet to ever have a good installation experience from dish...I know others have, but I have not...when I first got dish, I installed it myself, so no credit to them...I then moved and upgraded, it took 3 days before someone made it out...that was back in my "nice" days so I didn't chew anyone out for making me wait for an installer on 3 separate days....and finally this time, I didn't accept any bullsh*t after the first screw up, I stayed on the phone with every CSR, supervisor, and their mother until they guaranteed me what I wanted which was reimbursement for my lost wages, and a guarantee I would not sit around 5 hours again on a weekend when I could be out spending time doing something else...
Stargazer
This is why I make companies do it when it is convenient for me, not them, because I do not want to lose money because of their actions. I would make them give you credit for one month of programming for each time the installer did not show up.
SpenceJT
I feel your pain about Dish Network and their CSRs!

I took advantage of a trade-in offer from Mark at Dish Depot (sorry Scott). By sending my 6000 (complete with 8PSK & 8VSB modules) I receive $250 back on my $399 Dish 811. All this with no appointment required, and no service agreement.

I received and self-installed the 811 on Thursday.

It was only upon calling in to activate the new receiver that I learned that the December 17th SuperDish installation appointment that I had obtained on November 7th was "missing"! That's right, it had been cancelled and not rescheduled! After more than a few calls and working my way up to one of Dish Network's "Vice President" of Technical somethingorother I learned that my region had all SuperDish's shipped to the region, with hardware set for obtaining a signal from the satellite at 105. Since my region's local channels are now being moved over to the satellite at 121, none of the hardware will work without new LNB assemblies which contain alignment of the third LNB to 121. To put is simply, we are waiting on hardware to arrive and all free SuperDish upgrades in my region are on hold until things arrive.

I'm sure glad I found this out as I'd have been mad as hell had I taken a day off on Dec 17th for an installation that was not going to happen. I have no idea if I would have gotten notification!

I am also amazed that the 105/121 hardware information has not been distributed to CSRs. This would have saved a great deal of time and frustration on my part. Dish needs to work on their internal communications!

So, that's my story. I've got a partially functioning 811 (waiting for firmware updates to enable functionality) and a SuperDish that will be installed "someday" (right now it's looking like March or April).

Regards,
Jeff
M
Installer missed another appointment for me today (although this time they did call at 9:15, last time they did not call). What irked me this time is yesterday they called to confirm my appointment, so I thought it was good to go. I didn't complain to the installer that called, but I called dish again. First time they gave me $25 credit, which was nice. This time, man, they were tough. The guy tried to tell me that they gave me the 8VSB for free, lol, I'm like, "look, you didn't do me any favors giving me that loud thing. If you would of got the 6000 right to begin with (in regards to fan noise), I wouldn't be ordering a 811 to begin with.

He finally offered me to reimburse me 5.99 for my locals. I'm like, hmmm, that is not enough. How about a free month of HBO. And he really balked with that, which I didn't understand. I mean, I'm not subscribed to HBO now, so that could be additional programming. So after arguing, I finally brought up the point, look, if I sign up for HBO and I cancel it, you will get $5 for cancelling, so the net to me would be $8. Why are you quibbling over the $2 difference between locals and hbo as a reimbursement. Needless to say he finally signed me up.

Then, since I've been meaning to do it for a while, I bumped up to the top 100 from top 50. Maybe the supervisor will get the subtle point that when dish screws you over, compensation is appreciated, and heck, you might actually make customers happy and they will be more likely subscribe to more programming in the future. If you don't, you'll just have pissed off customers.
Stargazer
If they tick me off enough, and since I pay a year in advance, I would probably start dropping some channels that I can do without, besides, just as everyone else tells me, you can only watch one channel at a time. They would lose the programming I dropped multiplied by 11 or 12 (depending on what package). If they would be willing to make up for my frustration and time then I keep all the channels and service.

When I asked about getting the Dish Entertainment Magazine (Monthly Program Guide Booklet) free for three months to make up for some of their screw ups (since I had pretty well all the channels you can order). He told me I could cancel after the three months but I ended up keeping the magazine (at least for now). When Dish satisfies customers, it can actually make them more money even if it means having to give a little.
N
Last reply · posted in DISH Network Support Forum
My OTA is not working anymore. This started after the latest update. I have the OTA dongle with a OTA antenna that I've been using for years. My hopper does not recognize the dongle anymore and when I go to the OTA setting, it has a screen that says to plug a dongle into the USB. I tried unplugging and plugging back, in the same usb port and other ports. The Hopper does not recognize it. Anyone have same issue?
202 Replies · 5243 views
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B
Anyone heard any updates on this, I'm still having the issue so thought I'd check in.
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Almighty1
Anyone heard any updates on this, I'm still having the issue so thought I'd check in.
No updates but if you can get DISH Technical Operations to roll you back to H710 or earlier even though H708 would be best because it also eliminates another problem like in this comment, you will also no longer have the problem as long as you don't update manually or forced to any new version until the problem is fixed as the problem started in H711 and still exist in H712 and H713.
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dishstaller
Installed an off-air antenna a couple days ago for a customer who had just cancelled his Dish service. He had a dual off-air adapter and gave it to me. Cool. I'll keep it on the truck....might come in handy. Got to admit I don't watch anything as far as live tv goes anymore. Even if we have severe weather, our local channels will have a live feed on Youtube.
navychop
In other news, it was announced that the software fix for the two tin cans and a string will not be forthcoming. A hardware fix is required. However, that fix will let you receive stations from a gazillion miles away.

Truck roll charges may apply. Two year commitment required.
brittanygarden
Hi all. If you were using a single tuner USB OTA adapter that is no longer working, please PM me. Thanks. :)
dfergie
Staff member HERE TO HELP YOU!
Last reply · posted in TV Shows
9 Replies · 79 views
dfergie
Loose lips sink ships for her...
teachsac
Dang. That had to hurt. I would have not handled it that well. Surprised it wasn't brought up by Heff at the challenge.
dfergie
First rule - if you get a clue follow it immediately, 2nd - keep your stuff with you in a strange place, 3rd - pay attention to your ride... (pre first - don't go if you think you might not want to stay Rob)
teachsac
Loved the tribal🤣
TRG
TRG
Pub Member / Supporter
Last reply · posted in The Chit Chat Club
Now that I'm retired, obviously I have different health care insurance. I take 2 prescriptions. With my old insurance I didn't have to pay for either of them, now I do. It's not a huge amount but it led me to dig a little into the cost of prescription medications. I have been using Walgreens for the longest time. But what I found was that Walgreens price is 4.8 times more for one of my prescriptions and the other is 2.3 percent more compared to the lowest price pharmacy. If you pay for prescription medications you might want to have a look at trumprx and see if you can get a lower price.


Screenshot from 2026-10-22 15-43-53.webp
Screenshot from 2026-10-22 15-23-34.webp
1 Replies · 9 views
comfortably_numb
I run them through several different providers to see who has the lowest cost

Usually it's Walmart or Sam's + GoodRx

Also...


You can also price them through the CareCard and WellRx apps.

Sometimes Amazon Pharmacy is cheapest.
Former member 209992
Last reply · posted in SatelliteGuys Support Center
For some reason, the satelliteguys.us site is loading a lot slower than usual on both Chrome on my Asus laptop and Safari on my iPhone.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
550 Replies · 19053 views
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Scott Greczkowski
Just a heads up... I just patched our PHP to close the major PHP exploit announced this morning.

Now on PHP 8.4.27 (cli) (built: Oct 20 2026 00:00:00)
harshness
More specifically, these:



A more scholarly story is here:

navychop
"WARNING Will Robinson!"
Don in CT
Just a heads up... I just patched our PHP to close the major PHP exploit announced this morning.

Now on PHP 8.4.27 (cli) (built: Oct 20 2026 00:00:00)
When I heard about this exploit I was wondering how quick you would be on it. :D
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Scott Greczkowski
When I heard about this exploit I was wondering how quick you would be on it. :D
12 minutes after the patch was release I had it patched. :)
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68572 Replies · 2675889 views
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dishstaller
If You Don't Know Me By Now - Simply Red
Bobby
You'll Always Be Loved By Me - Brooks & Dunn
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sdfntx
You'll Always Be the One - Dinah Shore
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gms49ers
Still the One - Orleans
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long_time_Dish
One Toke Over The Line - Brewer and Shipley
Bruce
Supporting Founder Lifetime Supporter
Last reply · posted in Internet Television (IPTV) Discussion Forum
I was reading this article


That said this-
Last summer, for the first time, streaming services like Netflix and Amazon Prime claimed the largest share of the television viewing audience, surpassing both cable and broadcast TV. Streaming captured 34.8 percent of July viewers, according to Nielsen data, compared to 34.4 percent for cable and 21.6 percent for broadcast.

And then, sometime in the second half of 2022, cord-cutters became the majority. The share of cable and satellite television subscribers dipped to 48 percent, according to a report from Samba TV, a television technology company.


Now I do not consider those with YTTV and the likes, Cord Cutters, but they still do not have Traditional Cable/Satellite delivered Live TV, so I decided to do the math.

There are, now, 129 Million Households in the United States.

In 2015, there were 100 Million Cable/Sat Subscribers , no streaming Live TV Service.

Today, there are 66 Million Live TV subscribers, including Cable, Satellite and Streaming.

Roughly, Streaming Live TV has 14 Million subs including all of them.

So that means, Cable/Satellite now has, roughly, 51 Million Households

So in just 8 years, lost 49% of their subscribers and by the end of this year, expected sub count to be, roughly, 45 million households.

That means a total loss of 55% since 2015 at the end of 2023.

But out of 129 Million households, 45 million will mean only 35% will get Cable/Satellite Delivered Live TV by the end of 2023.

Imagine what 2024 will be like.
878 Replies · 71357 views
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Bruce
Sony is discontinuing it's last 4K disc player, Panasonic has been rumored to be doing the same, the end of physical media is unfortunately, about to happen.

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navychop
Got a Sony 700 at WM dot commie.

I think.

Ordered, anyway. Amazon let me go thru entire process but then said no inventory.

Hopefully,, WM will come thru.
dishstaller
Sony is discontinuing it's last 4K disc player, Panasonic has been rumored to be doing the same, the end of physical media is unfortunately, about to happen.
Hate to hear that. If you don't physically have something in your hand, you don't really own it.
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Bruce
Hate to hear that. If you don't physically have something in your hand, you don't really own it.
Even a physical disc purchase is considered a license, just extremely harder to pull access vs digital.

But once new players are no longer sold and older players quit working, that takes care of the access to your library.

See LaserDiscs for one example of that happening.
ncted
Sony is discontinuing it's last 4K disc player, Panasonic has been rumored to be doing the same, the end of physical media is unfortunately, about to happen.

I am so done with Sony on so many levels. This is just one small piece of it.
M
Last reply · posted in Over the Air Television By RabbitEars.Info
Interesting article about the work being done to develope an ATSC 3 converter box. Yes it does mention affordable.
9 Replies · 294 views
navychop
DEATH TO NEXGEN!
primestar31
DEATH TO NEXGEN!
star trek GIF


It's dead, they just don't know it yet. They killed it by forcing DRM on it, and that TOTALLY botched implementing it.

There is absolutely NO compelling reason for anybody to switch to ATSC3.0. They only want it as a total and complete money grab.
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navychop
I truly hope you are right.
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Mister B
What bothers me is the total waste of broadcasting spectrum in this very crowded market. It has been almost three years now since KFOX converted their broadcast tower to ATSC 3.0 and moved all of their channels to other towers causing noticeable degradation of the picture quality.
I have a Sony TV with 3.0 capabilities but still use the 1.0 version of locals due to the fact that one or all of the 3.0 channels are often missing or unwatchable. In this city of 800K I doubt that more than a few hundred even know about ATSC 3.0.
The only thing that could motivate me to be interested in 3.0 would be if all of the minor networks (diginets) could be in at least 720P rather than blurry ultra-compressed 480i.
Three years is long enough to waste one of the few available RF frequencies in the area for this trial.
It is time to either move on with this experiment or call it quits.
navychop
In this city of 800K I doubt that more than a few hundred even know about ATSC 3.0.

They might notice the hand going into their pocket for their wallet.
navychop
It is time to either move on with this experiment or call it quits.

QFT. Of course, my preference involves a curb and some kicking.
Van
Van
Last reply · posted in What's Cooking?
Who says dinner or lunch has to be the only good meals of the day?

Honey butter grits with scrambled eggs and grilled boneless pork ribs on flakey biscuits washed down with cranberry juice.
6631 Replies · 379743 views
TRG
TRG
Wound up at the Waffle House this morning. Got the two egg breakfast with coffee.

1622.webp
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dfergie
Speaking of waffles, I'm going to put my mini waffle iron on stove so I'll remember to make waffles in the morning... Had some last week, been awhile.
dfergie
Dos cackleberrys over easy on top of 2 corned beef hash patties fried in skillet... Chocolate milk.
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TRG
TRG
Cold morning today, only 32 degrees. Fired up the oven and made cinnamon rolls (from a tube) and a pot of coffee.
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TRG
TRG
2 egg burrito with bacon and a side of hashbrowns. Coffee.

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SuperDish_Fan23
Last reply · posted in DISH Network Support Forum
Why are ViP922s So rare? like its crazy how ebay has none, i checked everywhere, also, i got a ViP222k now, which is actually activated!
26 Replies · 672 views
S
That's not really unusual. Cable companies like to the provide the box too. The phone company provided the phones in until the government forced them to allow third-party phones.
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Almighty1
That's not really unusual. Cable companies like to the provide the box too. The phone company provided the phones in until the government forced them to allow third-party phones.
Yes, the Western Electric phones that says "Bell System Property, NOT FOR SALE, Western Electric".
Bobby
Yes, the Western Electric phones that says "Bell System Property, NOT FOR SALE, Western Electric".
In my very early work life I installed and repaired those phones.
AZ.
AZ.
Yes, the Western Electric phones that says "Bell System Property, NOT FOR SALE, Western Electric".
someone is showing their age
Almighty1
someone is showing their age
LOL. It depends if the person saw it during the years when they were actually still available which is 1968 to 1983 meaning the person could be 43-58 years old or they can even be a few years old if they learned to read and write at a young age and actually saw a telephone with that label somewhere recently just like even here in San Francisco, payphone still exist physically in public places but whether they can be used or not is a different issue. It still looks like this even today:
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dishstaller
I opened my Radio Shack in Sept 1984 and right about that time they did the whole deregulation thing with the phone companies. I bought TONS of those phones that had been refurbished with a new outer shell. You could throw one of those out of a 3 story high window and it would still work.
That was an interesting time in history. I would have older customers come in and ask about phones.....they were terrified that they were going to get into trouble hooking up a second phone without the phone company knowing about it. One of the funniest episodes of WKRP was the one where Johnny thought the cops were showing up because they had an unregistered phone. I guess younger folks can't conceive of a time when you were limited to the number of phones you could have in your house....and limited to the length of the cord 🤣
llokey
In my very early work life I installed and repaired those phones.
And I kept them working through the ESS offices.
Bobby
And I kept them working through the ESS offices.
The two central offices in the area I worked were actually step by step offices. :)
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Almighty1
I opened my Radio Shack in Sept 1984 and right about that time they did the whole deregulation thing with the phone companies. I bought TONS of those phones that had been refurbished with a new outer shell. You could throw one of those out of a 3 story high window and it would still work.
That was an interesting time in history. I would have older customers come in and ask about phones.....they were terrified that they were going to get into trouble hooking up a second phone without the phone company knowing about it. One of the funniest episodes of WKRP was the one where Johnny thought the cops were showing up because they had an unregistered phone. I guess younger folks can't conceive of a time when you were limited to the number of phones you could have in your house....and limited to the length of the cord 🤣
Speaking about cords, I actually did drop a Trimline phone from probably 3 feet high on the floor when I was about 10 or so and it caused a small crack, this was the one with the modular jacks and it was hooked up with I think a 50 ft or longer RJ11C cable from Radio Shack. I still use the phone today connected to a Obi VoIP adapter and the cord is my custom made 6 position RJ11C, not sure of the official name for it without looking it up and Belden MediaTwist Crescent shaped Cat6+ cable.

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S
LOL. It depends if the person saw it during the years when they were actually still available which is 1968 to 1983 meaning the person could be 43-58 years old or they can even be a few years old if they learned to read and write at a young age and actually saw a telephone with that label somewhere recently just like even here in San Francisco, payphone still exist physically in public places but whether they can be used or not is a different issue. It still looks like this even today:
View attachment 194957
so that persons in hiding lol:biggrin
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S
remembers when ATT had stores and leased home phones
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dishstaller
My Wife was recently in an antique store and saw a rotary desk phone and it had one of those sticker overlays that had a business listed with phone number under each number on the dial. She looked closer and it had my old Radio Shack listed under the 8...she bought it. Pretty cool keepsake. Back then I rented vhs movies as well so I had it listed as Radio Shack / Movie Gallery and then the phone number.