Personally, I care more about my fellow man than I do about my receiver or TV.
Glad that most customers don't whine and cry about the receiver(s) they get but it does occasionally happen.
I personally do fine, but I am a single guy with no real bills other then house, utilities, and insurance. So, I get to shrug it off.
However, there are a few married with kids and the $100 +/- (before expenses) lost for the install and possibly the additional money lost in bonuses that they bust their ass for and count on makes for a big hit.
BTW, when was the last time you were job hunting?
Not sure if you follow the economy or not, but they are not exactly growing on trees out there.