Is this going to essentially resolve?
After speaking with CSM and explaining my problem, and going through all the normal troubleshooting, they want to send out a tech to see what, if anything can be wrong, and if there is a resolution.
I am wondering now, if it is worth the effort to send out a tech, since it is not a problem on 'my' end of things, and essentially a E* issue.
Should I just cancel the service call, and wait for things to get back to the way they should be? (Will my 61.5 channels eventually reappear?)
And another ?; why aren't the phone techs notified of this issue so that they can inform the customers on the phone of the problem, instead of going through all the textbook troubleshooting hoo hah? Seems like it would be common sense for the phone tech to say, "We are experiencing some technical issues, and are working on a resolution," instead of saying, "Let's unplug your receiver for 10 seconds, then run the check switch test, etc., etc., etc.
Have the Tier1 phone techs save a lot of time, and the customers frustration (when the customers know that nothing is wrong with their setup or equipment). Obviously, if all the other birds the dish is looking at are coming in are displaying channels, but (in my case) all the 61.5 channels 'disappeared', but I still get a lock and signal from 61.5, just tell me that there's a problem and you are working to fix it.