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Tampa8
Pub Member / Supporter Lifetime Supporter
Last reply · posted in DISH Network Support Forum
The addition of the online Dish CSR's to me is a major breakthrough. This is attributed to Scott of course, to Dish Network, but also to the caliber of the CSR's that are willing to go online here to help us. I have been a recipient as so many others have of the help in getting a problem solved.

What it tells me is CSR's do not get enough training in the product they are trying to help us with. When I wanted to add EuroNews the chat CSR said it was not offered. I explained it was, it was showing as an add on in my programming list. But they insisted it was no longer offered. Never bothered to actually check as far as I could tell. That's the kind of thing a company should be most on top of - someone wanting to spend more money, yet sadly this is not uncommon, though not only with Dish for sure.

Then comes along the CSR's here and everything changed. They understand the problem and if they say something just can't be done I have far more faith in that answer, because often they can overcome the problem.
So Satellite Guys should be proud of the CSR program. Direct TV would do well to follow suit.
4 Replies · 1336 views
nrholland
They're still confused about some things. One CSR will tell you that MSNBC HD & Cooking Channel HD are NOT available in the Dish America packages. You tell them that the Dish website says they are shown as being in the package and they tell that it is incorrect and that the logos will be removed (they've been on there for a long time!). Then you get another CSR who says they are part of the package...Go figure!! :rolleyes:
TG2
TG2
My favorite of the DishNetwork chats ... when I complain about Dish Remote Access problems.. and they tell me to unplug my receiver and plug it back in... like *that* would solve the problem with how Dish Remote Access sorts the TV show listings, it pulled from my DVR? Or the second and third times, when you clearly start the chat asking if they know what Dish Remote Access is.... and still they want you to unplug your receiver for the sort issue.. LOL
maximum
I think if it wasn't for this Sat Guys site I would not be a DISH subscriber today. All of the "nobody has ever had that problem before" responses from CSRs over the phone were making me think none of their equipment was designed to function in my house. It's nice to be able to go on this site and see if other subscribers have the same problems and what kind of workarounds they've found. After reading up on issues here, I'm much better prepared when/if I ever attempt to get phone support from DISH.
yaz96
The addition of the online Dish CSR's to me is a major breakthrough. This is attributed to Scott of course, to Dish Network, but also to the caliber of the CSR's that are willing to go online here to help us. I have been a recipient as so many others have of the help in getting a problem solved.

What it tells me is CSR's do not get enough training in the product they are trying to help us with. When I wanted to add EuroNews the chat CSR said it was not offered. I explained it was, it was showing as an add on in my programming list. But they insisted it was no longer offered. Never bothered to actually check as far as I could tell. That's the kind of thing a company should be most on top of - someone wanting to spend more money, yet sadly this is not uncommon, though not only with Dish for sure.

Then comes along the CSR's here and everything changed. They understand the problem and if they say something just can't be done I have far more faith in that answer, because often they can overcome the problem.
So Satellite Guys should be proud of the CSR program. Direct TV would do well to follow suit.

*****SMOOOCH!!!!******

(I don't think I have to write the rest ;) )
M
Last reply · posted in DISH Network Support Forum
Over the past few weeks, I have had problems connecting to streaming services (Netflix, HBO et al). When I go to the TV's native Channels, I have no problem. The Dish internet troubleshooter shows I have a good internet connection. I'm wondering whether it's an issue with my internet provider or a problem with the Dish software on the Hopper Plus. Anyone else seeing this?
1 Replies · 82 views
Almighty1
Over the past few weeks, I have had problems connecting to streaming services (Netflix, HBO et al). When I go to the TV's native Channels, I have no problem. The Dish internet troubleshooter shows I have a good internet connection. I'm wondering whether it's an issue with my internet provider or a problem with the Dish software on the Hopper Plus. Anyone else seeing this?
I have a DISH Hopper 3 (Software H713) with Hopper Plus (Software P15403). I have not tried streaming services but I primarily watch TVB Jadeworld international package which is only available by streaming and when I have an issue, I usually have to go to a non-streaming satellite channel first before the streaming channels will work again. What software versions do you have and what is the error message if any are showing on your screen? or is that Dish downloading logo just stuck and never finishes?
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dishstaller
Pub Member / Supporter Lifetime Supporter
· posted in The Chit Chat Club
It states the average amount they are under water is OVER $7,000. :eek

Personally, I tend to be the type that drives a vehicle for a lot of years....do my own oil changes and other fluid changes. Just replaced the spark plugs and a couple coils. Youtube is great for things like this.

0 Replies · 9 views
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68659 Replies · 2680264 views
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Bobby
98.6 - Keith
harshness
I'm Easy - Keith Carridine
gms49ers
It's Easy - Boston
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RaiderPower
Take It Easy On Me - Little River Band
long_time_Dish
Take It Easy - The Eagles
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jamieh1
Last reply · posted in DIRECTV Programming Forum
DIRECTV Stream/Internet added Ch 4105 SportsGrid
268 Replies · 38714 views
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K
Now live:
4101 Yahoo! Sports Network
4121 DP World Tour
4195 F1 Channel
4196 MotoGP Channel
K
Now live:
4275 Law & Crime
4364 Military Makeover Channel
K
Game Show Central is now live on channel 4342
K
Now live:
4101 Yahoo! Sports Network
4121 DP World Tour
4195 F1 Channel
4196 MotoGP Channel
It only took them 41 days to announce it
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K
Now testing:
AyM Sports 3 USA
Best Bets TV powered by VSiN
CBS Sports Golazo Network
CBS Sports HQ
Judge Judy
TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network
0 Replies · 5 views
dfergie
Staff member HERE TO HELP YOU!
Last reply · posted in What's Cooking?
We have a Breakfast and Dinner thread so... :)
Continuing from the Breakfast thread, found Cornbread mix so ...
Yellow Cornbread Mix
2 Hatch Green Chiles -diced
1 Egg
2/3 cup of milk
add to greased pan
Bake for 400f 20-25 minutes(From instructions)
now to put together and try... this to go with pinto beans...
5449 Replies · 336094 views
TRG
TRG
Club sandwich and corn chowder. Iced tea.
dfergie
Chili dog bowl, water… (homemade chili)
TRG
TRG
Leftover wanton soup and pork fried rice. Water.
dfergie
IMG_5955.webp

Sweet tea…
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TRG
TRG
Tuna salad sandwich on toasted honey whole wheat bread with a handful of kettle chips. Water.
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R
Last reply · posted in Computers and Gadgets
Lately my eight year old Dell laptop has been shutting off even when I have a full battery. I have had to keep it plugged up all the time to keep this from happening. Any idea what is causing this? I replaced the battery about three years ago.
2 Replies · 51 views
arlo
A recalibration might be needed. Even if it shows full, the individual cells may have become unbalaced. And the BMS chip in the battery reports false information to the pc.
Try this. Start it up in the bios/uefi and leave it there until the battery dies and it shuts off.
It might just keep running longer than in Windows. Or run for a short while and shut off.
If it's the first case. Probably just needs a balancing. If the latter, the pack might just be dead.
Not throwing stones but perhaps just a cheaply constructed battery with substandard cells. Could be.

Patience. Keep restarting it in bios/uefi until it won't fire up anymore.
Then plug the charger in and let it complete a full charge. And see what happens. If it's better.
Do the same thing one more time. Run it until it dies dead-dead. Then just let it charge, pc shut off.
When charged, it might be better. It might not be.

There are bench jigs that read the actual BMS and override it to let a tech manually monitor and charge the separate packs. They can also reset any "time bombs" in it that cause an otherwise good pack to show bad.
Maybe Santa will be good to me some year.

You might just need a new battery. Maybe the PC power management chip is going. A Dell common thing.
Leaving a laptop plugged in with a full battery is known to reduce the life. Asus for one recommends that you don't leave the charger plugged in all of the time even when shut down. And setting Windows to charge the battery to 85% instead of 100% increases life.
That's all I got.
dishstaller
That's all I got.
That was quite enough....I definitely learned something from your post. Thanks
TRG
TRG
Pub Member / Supporter
Last reply · posted in Computers and Gadgets
I set up a music server for my brother a few years ago. It's basically a small headless computer but it needs to have a DHCP IP address reserved for it in the router settings. This was easy to do in his DSL router. He's switching to Starlink now and I was wondering if these setting are easily accessible in the Starlink router. I'm pretty sure he will be getting the latest V5 router.
5 Replies · 290 views
b4pjoe
I set up a music server for my brother a few years ago. It's basically a small headless computer but it needs to have a DHCP IP address reserved for it in the router settings. This was easy to do in his DSL router. He's switching to Starlink now and I was wondering if these setting are easily accessible in the Starlink router. I'm pretty sure he will be getting the latest V5 router.
If you can't get into the router to reserve an IP address just don't use DHCP on the device that needs connected and assign it to a specific IP address in the network settings.
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HipKat
I set up a music server for my brother a few years ago. It's basically a small headless computer but it needs to have a DHCP IP address reserved for it in the router settings. This was easy to do in his DSL router. He's switching to Starlink now and I was wondering if these setting are easily accessible in the Starlink router. I'm pretty sure he will be getting the latest V5 router.
They are not. Your best bet is to set up a third-party router, attached to the Starlink for your server, that you can get into, like a Linksys, etc
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Foxbat
…it needs to have a DHCP IP address reserved for it in the router settings. This was easy to do in his DSL router. He's switching to Starlink now and I was wondering if these setting are easily accessible in the Starlink router. I'm pretty sure he will be getting the latest V5 router.
The Starlink V5 Install Kit I just got comes with the Mini Router. It is pretty limited in what it can do. For example, it can provide only one IP subnet at a time, no Guest Network, but it does support the pass-thru to a third-party Router. You can also split the Wi-Fi into separate 5 GHz & 2.4 GHz SSIDs to help some IoT devices that don't support 5 GHz bands to work.

The larger Starlink Router that still comes with the V4 Kit does support a Guest Network with separate IPv4 Subnet, but it's $120 from Starlink. And it still won't do DHCP Reservations.
harshness
If you can restrict the DHCP address space to assign addresses to one end of the subnet (i.e. x.x.x.50+), you can manually assign the IP address on pretty much any operating system. This is a default behavior on several popular routers. As the Router Mini only supports 235 devices, I expect that's already done.

Another option is to use a router that supports PoE to power the antenna. This article discusses that option (under PoE Power heading):

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Foxbat
Now that I've had the v5 kit with the Mini Router, it's not as bad as I first thought. Yes, no DHCP reservations, but you can set up multiple SSIDs that have separate IPv4 subnets, and like the big brother, you can select from 192.168.x.0/24 or 10.x.0.0/16 (where "x" is 1-4).

You can also split a subnet and have different SSIDs for the 5 GHz and 2.4 GHz channels to handle some IoT devices. I haven't discovered what subnet the 2nd NIC on the router assigns, I'm guessing it's the first subnet.