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I tried sending the following email today to wilth@optionline.net. The outgoing email was returned as not deliverable. I hope that Wilt will see this sad story and respond or someone may provide me with a more current and workable email address for Wilt Hildebrand. I am beginning to think he is my only hope to get a VOOM installation in Nevada.
Wilt,
I am an online subscriber to two internet forums: satelliteguys.us and hideffforum. I have had a two receiver VOOM installation since November at my house in San Diego. My wife and I both love the programming service and the picture quality. I have promoted VOOM to all my friends with HD TV systems.
As a result of our great VOOM experience in San Diego (I called on a Thursday morning and received a 24 inch dish installation the next day on Friday morning last November, great PQ, etc.), we decided to install two 24 inch dishes at our house in Carson City Nevada. I didn't appreciate how much difference having a good local VOOM dealer in San Diego made in that process. Calling VOOM directly is quite another story...
So far, we are less than impressed with how difficult it has been to get another VOOM installation for our Nevada house by dealing directly with the VOOM CSRs. I called the VOOM 800 number in mid December and scheduled a two 24 inch dish/two receiver installation to occur on Dec 27. The CSR said that it was not possible to get a 24 inch dish installed unless the 18 inch dish had proved unsatisfactory. When I said that was not always the case and had them look up my previous installation of a 24 inch dish in San Diego. The CSR checked with a supervisor and then made a note that I was to receive two 24 inch dishes in Nevada. So far, so good.
When the installer called at noon on Dec 27 to say that he was running about 7 hours late for my 9AM appointment, I said that would still be okay, but I asked him what equipment he was bringing for the installation. When he said that he only had one 18 inch dish and one receiver with him, I cancelled the appointment as it would have just wasted his time, my time, and your company's money.
When I called VOOM again the first time on Dec 27, they indicated they had no record of my dual 24 inch dish request. When I called back and spoke to a different CSR, he did find a record of my original request and gave me the work order number (#524-1004). I asked him to notify the installers of the dual 24 inch dish request and to have them contact me for another installation date once they had the proper equipment in hand. I also asked for the name of the installation company and for some phone numbers. I did receive a phone number, but it was constantly busy when I tried to call the number.
The installation company (Install Pro) apparently tried to schedule an installation on 6 or 8 January, but they never notified me by phone or by email, so these attempts never happened. When I called Install Pro on January 15 to see about getting my installation re-scheduled I was told they had no record of my 24 inch dish request and that they would be providing a single 18 inch dish. In several phone calls to Install Pro, I spoke to Jason (702-501-5602) and to Isis (702-501-5602). Isis reiterated that I was only to receive a single 18 inch dish and suggested that I call Steve at 888-248-2377. I said that was not acceptable and would be calling VOOM to get things corrected, in addition to calling Steve. When I called the 888 number at 3PM, about 1 hour before the recorded closing time, there was no answer on this toll free number.
After not being able to contact management people at Install Pro on January 15, I spoke to Josh on the same date. Josh is a VOOM CSR on the 800-GET-VOOM number. After initially telling me that it was not possible to receive a 24 inch dish on an initial installation, he checked my customer files and my work order and determined that I did have a 24 inch dish installed in San Diego (first visit) and that there was a record of my request for two 24 inch dishes for my Nevada house on work order #524-1004. He said he would make certain that this information was made available to the Install Pro people.
On January 17, I reached Steve of Install Pro on the 888-248-2377 number. He said that VOOM hadn't shipped any antennas for my installation and that he only had one receiver on hand for the installation. He said he would call VOOM and then call me back. Later that day, ISIS called me to say she would need to cancel the scheduled 18 January installation. I told her that no one had contacted me or my wife about an 18 January installation in the first place. At any rate, she said that they would need to cancel the installation because they had not received the VOOM equipment. When I asked her what they were planning to install and gave her the work order number (#524-1004), she said that this was for a single 18 inch dish, two receivers and a single "bat wing" antenna. Arrgh! I just gave up and was about to give up on VOOM completely at this point.
On January 25, my wife convinced me to call VOOM again and see if we could actually get an installation scheduled, as we had now been trying to do so for about 6 weeks. On this date, I called the 800-GET-VOOM and talked to Josh again. He confirmed we were still on the same work order number and that the installation was to include 2 receivers, two 24 inch dishes and 2 outdoor antennas. As I had done in my November San Diego installation, I had agreed to pay an extra $99 for the second satellite dish installation, because otherwise I would have long exposed wire runs with a single dish installation. Since I had experienced good performance at the San Diego house with the VOOM-installed Wineguard Square Shooter antenna, I requested that the work order be amended to show a request for two of these antennas to be installed in Nevada. Josh did this and gave me an installation date of 18 February.
In February, George from Wright Installations called my Nevada house (BTW, they were supposed to use my San Diego cell phone number for all telephone communications) and left a message with his phone number. He also indicated that the installation was still planned for 18 February.
When I called Wright Installations (775-219-6251) on February 16, I asked George what equipment was scheduled for my installation. He said that there would be one 18 inch dish, one OTA antenna and two receivers. I told him this was not acceptable as the bad weather signal strength/reception quality would not be adequate and that he should cancel the installation. I told him that I would again call VOOM to see what was on the work order.
On February 16, I called 888-987-3474 and spoke to Avis at VOOM about my often delayed installation and asked her to look up the work order number. She initially told me that I was to get an 18 inch dish and two receivers. When I told her that was not correct and cited a number of previous calls to VOOM about this same and now possibly cursed installation, she said that the work order did show that 2 Square Shooter antennas and two 24 inch dishes had been requested on the work order. She spoke to Tanya, who told her that "VOOM Corporate" would have to approve this installation. I told Avis that I would write to you about this series of mistakes and broken appointments and to see if you could provide the needed "Corporate Approval". Avis prepared an On-Line Request form with the needed information about the two 24 inch dishes. She was requesting "Corporate Approval" for the two dish Nevada installation to occur on February 21.
Wilt, I hope you can approve or at least intercede to help with my VOOM installation on Work Order 524-1004.
Sorry to be so detailed and rambling in this explanation, but if these problems are going to get fixed, I thought you might be able to use the extra information. I am not sure who is really at fault here, as there seem to be many mistakes on the part of the installers and by VOOM personnel. As far as I know, two different installation teams have yet to be provided with the correct installation equipment information from VOOM. It almost seems like the installers want to install equipment that they know will not work in the area and then bill VOOM again when they come back out to correct their previous "mistakes".
Thanks,
Steve, getting desparate in Nevada
Wilt,
I am an online subscriber to two internet forums: satelliteguys.us and hideffforum. I have had a two receiver VOOM installation since November at my house in San Diego. My wife and I both love the programming service and the picture quality. I have promoted VOOM to all my friends with HD TV systems.
As a result of our great VOOM experience in San Diego (I called on a Thursday morning and received a 24 inch dish installation the next day on Friday morning last November, great PQ, etc.), we decided to install two 24 inch dishes at our house in Carson City Nevada. I didn't appreciate how much difference having a good local VOOM dealer in San Diego made in that process. Calling VOOM directly is quite another story...
So far, we are less than impressed with how difficult it has been to get another VOOM installation for our Nevada house by dealing directly with the VOOM CSRs. I called the VOOM 800 number in mid December and scheduled a two 24 inch dish/two receiver installation to occur on Dec 27. The CSR said that it was not possible to get a 24 inch dish installed unless the 18 inch dish had proved unsatisfactory. When I said that was not always the case and had them look up my previous installation of a 24 inch dish in San Diego. The CSR checked with a supervisor and then made a note that I was to receive two 24 inch dishes in Nevada. So far, so good.
When the installer called at noon on Dec 27 to say that he was running about 7 hours late for my 9AM appointment, I said that would still be okay, but I asked him what equipment he was bringing for the installation. When he said that he only had one 18 inch dish and one receiver with him, I cancelled the appointment as it would have just wasted his time, my time, and your company's money.
When I called VOOM again the first time on Dec 27, they indicated they had no record of my dual 24 inch dish request. When I called back and spoke to a different CSR, he did find a record of my original request and gave me the work order number (#524-1004). I asked him to notify the installers of the dual 24 inch dish request and to have them contact me for another installation date once they had the proper equipment in hand. I also asked for the name of the installation company and for some phone numbers. I did receive a phone number, but it was constantly busy when I tried to call the number.
The installation company (Install Pro) apparently tried to schedule an installation on 6 or 8 January, but they never notified me by phone or by email, so these attempts never happened. When I called Install Pro on January 15 to see about getting my installation re-scheduled I was told they had no record of my 24 inch dish request and that they would be providing a single 18 inch dish. In several phone calls to Install Pro, I spoke to Jason (702-501-5602) and to Isis (702-501-5602). Isis reiterated that I was only to receive a single 18 inch dish and suggested that I call Steve at 888-248-2377. I said that was not acceptable and would be calling VOOM to get things corrected, in addition to calling Steve. When I called the 888 number at 3PM, about 1 hour before the recorded closing time, there was no answer on this toll free number.
After not being able to contact management people at Install Pro on January 15, I spoke to Josh on the same date. Josh is a VOOM CSR on the 800-GET-VOOM number. After initially telling me that it was not possible to receive a 24 inch dish on an initial installation, he checked my customer files and my work order and determined that I did have a 24 inch dish installed in San Diego (first visit) and that there was a record of my request for two 24 inch dishes for my Nevada house on work order #524-1004. He said he would make certain that this information was made available to the Install Pro people.
On January 17, I reached Steve of Install Pro on the 888-248-2377 number. He said that VOOM hadn't shipped any antennas for my installation and that he only had one receiver on hand for the installation. He said he would call VOOM and then call me back. Later that day, ISIS called me to say she would need to cancel the scheduled 18 January installation. I told her that no one had contacted me or my wife about an 18 January installation in the first place. At any rate, she said that they would need to cancel the installation because they had not received the VOOM equipment. When I asked her what they were planning to install and gave her the work order number (#524-1004), she said that this was for a single 18 inch dish, two receivers and a single "bat wing" antenna. Arrgh! I just gave up and was about to give up on VOOM completely at this point.
On January 25, my wife convinced me to call VOOM again and see if we could actually get an installation scheduled, as we had now been trying to do so for about 6 weeks. On this date, I called the 800-GET-VOOM and talked to Josh again. He confirmed we were still on the same work order number and that the installation was to include 2 receivers, two 24 inch dishes and 2 outdoor antennas. As I had done in my November San Diego installation, I had agreed to pay an extra $99 for the second satellite dish installation, because otherwise I would have long exposed wire runs with a single dish installation. Since I had experienced good performance at the San Diego house with the VOOM-installed Wineguard Square Shooter antenna, I requested that the work order be amended to show a request for two of these antennas to be installed in Nevada. Josh did this and gave me an installation date of 18 February.
In February, George from Wright Installations called my Nevada house (BTW, they were supposed to use my San Diego cell phone number for all telephone communications) and left a message with his phone number. He also indicated that the installation was still planned for 18 February.
When I called Wright Installations (775-219-6251) on February 16, I asked George what equipment was scheduled for my installation. He said that there would be one 18 inch dish, one OTA antenna and two receivers. I told him this was not acceptable as the bad weather signal strength/reception quality would not be adequate and that he should cancel the installation. I told him that I would again call VOOM to see what was on the work order.
On February 16, I called 888-987-3474 and spoke to Avis at VOOM about my often delayed installation and asked her to look up the work order number. She initially told me that I was to get an 18 inch dish and two receivers. When I told her that was not correct and cited a number of previous calls to VOOM about this same and now possibly cursed installation, she said that the work order did show that 2 Square Shooter antennas and two 24 inch dishes had been requested on the work order. She spoke to Tanya, who told her that "VOOM Corporate" would have to approve this installation. I told Avis that I would write to you about this series of mistakes and broken appointments and to see if you could provide the needed "Corporate Approval". Avis prepared an On-Line Request form with the needed information about the two 24 inch dishes. She was requesting "Corporate Approval" for the two dish Nevada installation to occur on February 21.
Wilt, I hope you can approve or at least intercede to help with my VOOM installation on Work Order 524-1004.
Sorry to be so detailed and rambling in this explanation, but if these problems are going to get fixed, I thought you might be able to use the extra information. I am not sure who is really at fault here, as there seem to be many mistakes on the part of the installers and by VOOM personnel. As far as I know, two different installation teams have yet to be provided with the correct installation equipment information from VOOM. It almost seems like the installers want to install equipment that they know will not work in the area and then bill VOOM again when they come back out to correct their previous "mistakes".
Thanks,
Steve, getting desparate in Nevada
13 Replies
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3324 views
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68503 Replies
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2671055 views
For quite a while now, people with a VIP211k have been losing their recordings on their activated external HDDs... even when there's nothing physically wrong with HDD. I believe this is an intentional and underhanded tactic that Dish is pulling in an attempt to force users away from the VIP211k.
They are obviously regretting that they ever let users have a "non-dvr" dvr in the first place. You would think they would be happy charging you a $40 one time fee... and then be happy letting the customer be the one responsible for HDD failures.
Dish clearly hates the 211k bitter-clingers. This recording deletion problem is intentional (IMO), and I think it is just one more tool that they are using. Hopper and a 2-year agreement... that's what they want you to have. Think about that... a 2-year agreement... with a company $30 Billion in debt (that's with a B). What happens when all that debt causes them to drop the channel that may have been your whole reason for having Dish in the first place? Guess who's stuck with a service that no longer suits their needs... for the remainder of the 2-year agreement.
On top of that, they don't want you to install it yourself. I purchased and installed all my equipment myself. That used to be common. Now, they lie to me and tell me that my dish must be updated to use a Hopper. Funny thing is... they don't even know what dish I have because they didn't install it, and I didn't tell them. If you ask what type of dish/LNBs the hopper needs... good luck getting an answer. All they know is that whatever you have needs to be upgraded by an installer.
It is quite apparent to me that they care much more about staying in their box, than they do working with the customer. That's too bad, because it hasn't always been that way. It's like they are totally unaware of the current business environment that they are trying to compete in.
I have been a customer since 2010. I will be cancelling my service before the next period. Yeah, I know, my $1,200 a year won't make a difference to them. It just seems like they have forgotten who needs who, especially when you consider the competition in today's streaming world. But hey, they will have succeed in forcing me off the 211k.
They are obviously regretting that they ever let users have a "non-dvr" dvr in the first place. You would think they would be happy charging you a $40 one time fee... and then be happy letting the customer be the one responsible for HDD failures.
Dish clearly hates the 211k bitter-clingers. This recording deletion problem is intentional (IMO), and I think it is just one more tool that they are using. Hopper and a 2-year agreement... that's what they want you to have. Think about that... a 2-year agreement... with a company $30 Billion in debt (that's with a B). What happens when all that debt causes them to drop the channel that may have been your whole reason for having Dish in the first place? Guess who's stuck with a service that no longer suits their needs... for the remainder of the 2-year agreement.
On top of that, they don't want you to install it yourself. I purchased and installed all my equipment myself. That used to be common. Now, they lie to me and tell me that my dish must be updated to use a Hopper. Funny thing is... they don't even know what dish I have because they didn't install it, and I didn't tell them. If you ask what type of dish/LNBs the hopper needs... good luck getting an answer. All they know is that whatever you have needs to be upgraded by an installer.
It is quite apparent to me that they care much more about staying in their box, than they do working with the customer. That's too bad, because it hasn't always been that way. It's like they are totally unaware of the current business environment that they are trying to compete in.
I have been a customer since 2010. I will be cancelling my service before the next period. Yeah, I know, my $1,200 a year won't make a difference to them. It just seems like they have forgotten who needs who, especially when you consider the competition in today's streaming world. But hey, they will have succeed in forcing me off the 211k.
168 Replies
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7451 views
Pub Member / Supporter
Lifetime Supporter
Has anyone subscribed to NBA League Pass for 2026-27 and try to link their account to NBA.com to stream League Pass? I purchased it for 2026-27, and when I linked, I got a message saying success, but then I receive an error that my linked subscription does not include the preseason games for NBA League Pass. Is that how it has always been? I know satellite doesn't have the preseason games on the NBA League Pass channels, but I thought that I was able to stream the preseason once I linked my account on NBA.com?
2 Replies
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67 views
Supporting Founder
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
143 Replies
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1441 views
Nah, you just don't understand how ignore works, which is why you made your own NFL thread thinking there wasn't one
For some reason, the satelliteguys.us site is loading a lot slower than usual on both Chrome on my Asus laptop and Safari on my iPhone.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
530 Replies
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18088 views
Remember folks... just like DNS... its always Foxbat. 
WTF… …What the Foxbat!Remember folks... just like DNS... its always Foxbat.
S
wow what a kick in the balls!!! the wife blames you when things don't work now scott's blaming youWTF… …What the Foxbat!
I know. Here's what Scott has in store for me if I get out of line:wow what a kick in the balls!!! the wife blames you when things don't work now scott's blaming you
S
OMG to freaking funny
You're no fun.
I thought I would come here and find lots of complaints about the update to the dish anywhere mobile app, but am not seeing any. It used to look just like the desktop webpage. Now you can no longer filter by sports channels or movie channels. Plus that they made it look like a big button telephone and you see fewer channels in the screen which requires more scrolling. Yes I realize you can look at sports then select which sport you want to look at, I just liked being able to see all sporting events in the guide with all other channels being filtered out. Am I alone in the wilderness on this?
7 Replies
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136 views
Supporting Founder
Pub Member / Supporter
Lifetime Supporter
Apple has finally released their Apple TV 4K with built-in Siri and a microphone so it can respond to your queries even if you don't have the remote. It also increases in price, to $299. I had been planning on updating my current Apple TV 4K streamers, but that's $600 for the two of them, and that's a pass at this point.
At $299, it had better come with 256 GB of Storage, Gigabit (or better) Ethernet, the latest HDMI tech and standards, and one year of free Apple One. But it probably won't…
At $299, it had better come with 256 GB of Storage, Gigabit (or better) Ethernet, the latest HDMI tech and standards, and one year of free Apple One. But it probably won't…
Apple TV 4K
Apple TV 4K. New Siri AI and hands-free control. Stunning picture and immersive HomePod surround sound. Works with your Apple and smart home devices.
www.apple.com
20 Replies
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298 views
S
. apple's been making money off of software and not hardware for a while
they all do that anyways.. ever notice your cell phone slows down when you come up for an upgrade..
. apple's been making money off of software and not hardware for a while
You should have looked in the APP STORE instead.
Supporting Founder
Several Dish offers showed up today in my account. Once you choose one the rest are removed. Offers were Showtime, Starz, AMC and others.
35 Replies
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1685 views
Not for me, mines has no mention of how long aka the offer period and the Terms and conditions the $0.00 is good for. All I see is one can lose $5.00 if you decide to remove it before day 31 after you add it to the account.
You have a different offer that is free for a shorter timeframe which is different than the one that I and bnewt saw without defining the promotion period as I sent the question to DISH Care via Facebook Messenger and this is the response I got back 20 minutes ago.
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/watch?v=Y4Edq2eavsQ
Direct YouTube Link - This Week in Space 232
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/watch?v=Y4Edq2eavsQ
Direct YouTube Link - This Week in Space 232
TWIT's Website
TWIT Live Feed
0 Replies
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23 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/oRVxjGm0qtE
Direct YouTube Link - Tim Cook, Elton John & King Charles: A Royal Tech Event
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/oRVxjGm0qtE
Direct YouTube Link - Tim Cook, Elton John & King Charles: A Royal Tech Event
TWIT's Website
TWIT Live Feed
0 Replies
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17 views